HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello Sir, We are glad that your Twisters suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
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Response from HawaiiSurf
Hello Sir, We strive to offer a wide range of sliding products at the best prices throughout the year. We hope that your skate shoes and your t-shirt please you. The entire Hawaiisurf team wishes you a good day Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Excellent service. For the speed of shipping. However, the carrier GLS does not help you by doing anything to deliver our package.
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Response from HawaiiSurf
Hello Sir, Thank you for your feedback. After reviewing your order, I see that your package was dropped off at a relay point, contrary to what was agreed upon, and I am sorry for that. I will make sure to escalate the information so that a reminder of the procedure is made to the delivery person. I hope your products suit you and wish you a very nice end of the day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Great. I received my order two days later. So very fast. The 3WD roller brake was new, nothing to say!
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Response from HawaiiSurf
Hello, We are glad that the brakes you received suit you. Have a good end of the day. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
very good service and fast delivery. Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great end of the day and see you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Great site and very competent advisors
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Response from HawaiiSurf
Hello Madam, Thank you very much for sharing your experience with us. We are happy to be able to exchange and help you in your choice. Have a very nice end of the day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Order received on time and without damage. I recommend.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Order shipped very quickly
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Response from HawaiiSurf
Hello Sir, We are happy that you like your order. You just have to try it! Have a nice end of the day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Very fast delivery, shoes well protected for transport, very interesting price. Very satisfied with this site and my purchase!
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Response from HawaiiSurf
Hello Madam, Your feedback is precious to us and we thank you for it. See you soon :) Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2022
Great!
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Response from HawaiiSurf
Hello, We are delighted that the bindings you ordered suit you. Have a great end of the day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Fast shipping, order as per the site. Excellent
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Response from HawaiiSurf
Hello Sir, Thank you very much for your feedback. Have a good end of the day and see you soon on Hawaiisurf. Tom
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Hello, I would have given 5 stars if there wasn't constantly a 404 error in the order tracking and returns section
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Response from HawaiiSurf
Hello, Thank you for sharing your experience with us, I will make sure to escalate the information to our IT department so that we can correct this issue. The entire Hawaiisurf team wishes you an excellent day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Product as described. Fast and secure shipping. Moreover, for this order, I had to contact customer service. They were responsive, helpful, and professional. Highly recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
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Response from HawaiiSurf
Hello, We are delighted that your deck is suitable for you. Have a nice end of the day. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Really great and reliable
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Despite an issue during the reception of the Rollers, I give 5 stars to the site because the after-sales service, particularly Cécilia, was super responsive and resolved the problem in a few days. Thank you
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Response from HawaiiSurf
Hello Sir, Thank you for your feedback. I am glad we could find a solution together to the problem encountered. Have a very nice end of the day and see you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Very good, impeccable service, careful and attentive. I recommend!
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Response from HawaiiSurf
Hello Sir, Thank you for choosing Hawaiisurf to place your order. The entire team wishes you a great end of the day. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Fast shipping, competitive price. Good first experience. I recommend
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Response from HawaiiSurf
Hello, We are delighted that your deck suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Perfect delivery! On the day!
And the products conform to my order!
Thank you very much
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Response from HawaiiSurf
Hello, We are delighted that your fleeces suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2022
easy, fast and reliable online shopping experience. delivery was clear and on-time.
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Response from HawaiiSurf
Hello, We are very happy that your hat is suitable for you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Everything went well!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your protections. Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2022
Easy navigation and well categorized. Ultra-fast delivery, in line with commitments.
2 orders, 2 successes. Thank you
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Response from HawaiiSurf
Hello, We are delighted that your complete skateboard and your deck suit you. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2022
Very happy with my purchase!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
It's still nice to see that customer service is responsive when there is an issue. Cordial and efficient exchanges!! I recommend.
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Response from HawaiiSurf
Hello, We are pleased that our customer service was able to respond to your request. Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Order shipped very quickly
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your protections. Have a nice day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2022
Very clear site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Good address. Order as expected delivered quickly.
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Response from HawaiiSurf
Hello, We are delighted that your bag suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Great item
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your Neoprene Top. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2022
Great customer service, fast and efficient
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2022
Super fast and product identical to the order
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Response from HawaiiSurf
Hello, We are delighted that your Lafuma shoes suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2022
Reliable site and easy to use
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Response from HawaiiSurf
Hello Madam, Thank you for your feedback, your opinion is precious to us. I wish you a pleasant day and hope to see you again soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Honestly really great, I’m going to order a board and a belt, they said they would offer the grip. And when it arrives, they forgot it in the package. My father sent them an email saying that the grip was missing and I received it at home about 3-4 days later. So honestly super responsive and great customer service. Thank you Hawaii Surf.
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Response from HawaiiSurf
Hello Madam, I am sorry for this oversight, we do our best to ensure you have the best experience possible. Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
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Response from HawaiiSurf
Hello Sir, Our logistics team is doing its best to meet the deadlines we announced to you. Thank you for your feedback. Have a great day and see you soon. Cécilia from Hawaiisurf.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2022
Very good, impeccable service, careful and attentive. I recommend!
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Response from HawaiiSurf
Hello Sir, Thank you very much for sharing your experience. Have a very nice day! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2022
Very satisfied with the product and top-notch after-sales service thank you!
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Response from HawaiiSurf
Hello Madam, Thank you very much for your feedback. I wish you a very nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2022
Great shopping and delivery experience
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Response from HawaiiSurf
Hello Sir, Thank you very much for your feedback, hoping to see you again soon. Cécilia from Hawaiisurf.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
Disappointed with the product but very attentive and efficient customer service.
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Response from HawaiiSurf
Hello Sir, I am sorry that the glue you ordered did not meet your expectations. Please feel free to contact us if you need information or advice on using your product, we will be happy to help you. Have a very good day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2022
Quality products and interesting discounts
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Response from HawaiiSurf
Hello Madam, Thank you for sharing your experience and I hope to see you again soon. Have a nice day :) Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2022
Top product. Fast deliveries.
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Response from HawaiiSurf
Hello Sir; We do our best to ensure you can enjoy your purchases as soon as possible. Have a good end of the week! See you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2022
The Customer Service contacted before my order very effectively answered my questions and I benefited from a significant discount (-40%) on a Millet jacket (end of series)
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Response from HawaiiSurf
Hello Madam, We are delighted that you were able to find your happiness on our site :) Have a good day and see you soon. Cécilia from Hawaiisurf.
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