Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 16/03/2022 à 18h18 following a purchase from 04/03/2022

Great products

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Acheteur Vérifié

Published on 13/03/2022 à 21h13 following a purchase from 02/03/2022

Delivery from the south of France, neatly within a few days in the Netherlands. Good communication about where the package is. Snowboard shoes are just right!

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Acheteur Vérifié

Published on 12/03/2022 à 17h31 following a purchase from 07/03/2022

Perfect service from order to after-sales service!

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Acheteur Vérifié

Published on 12/03/2022 à 12h25 following a purchase from 28/02/2022

Hesitation at the order but well informed by phone and delivery on time

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Acheteur Vérifié

Published on 11/03/2022 à 16h58 following a purchase from 05/03/2022

very warm welcome, lots of reviews and informed advice from roller specialists, orders shipped quickly and very well packaged, very very good team

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Acheteur Vérifié

Published on 11/03/2022 à 16h20 following a purchase from 05/03/2022

Very good!

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Acheteur Vérifié

Published on 11/03/2022 à 15h38 following a purchase from 04/03/2022

Fast and efficient!

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Acheteur Vérifié

Published on 11/03/2022 à 15h28 following a purchase from 04/03/2022

Perfect delivery! Product as described! Thank you!

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Acheteur Vérifié

Published on 11/03/2022 à 14h12 following a purchase from 04/03/2022

Sent to Spain and everything very fast and correct. The products match the images. Recommended

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Acheteur Vérifié

Published on 11/03/2022 à 13h38 following a purchase from 06/03/2022

Very fast delivery, very serious site, I recommend

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Acheteur Vérifié

Published on 09/03/2022 à 19h25 following a purchase from 20/02/2022

I am satisfied with the received material, with the welcome in the store. However, I am not at all satisfied with the service provided by the site. The delivery was more than poor, lost packages. I requested compensation in return but never received a response!

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Response from HawaiiSurf Published on 10/03/2022

Hello Pierre Alexandre,
We are sorry that you were disappointed by the experience on our website. Your package was lost by the carrier; however, we reacted immediately to resend you a skateboard via express delivery. If you were not satisfied with our service, we invite you to get back to us so that we can find a satisfactory solution.
The entire Hawaiisurf team wishes you a good day.

Acheteur Vérifié

Published on 05/03/2022 à 16h10 following a purchase from 28/02/2022

I truly recommend this shop, I bought some items and the shipping to Italy was very fast.. very professional service :)

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Acheteur Vérifié

Published on 04/03/2022 à 22h38 following a purchase from 26/02/2022

Impeccable service quality, quick responses to messages, nothing to complain about...

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Acheteur Vérifié

Published on 04/03/2022 à 14h55 following a purchase from 26/02/2022

Perfect

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Acheteur Vérifié

Published on 04/03/2022 à 12h58 following a purchase from 26/02/2022

I ordered a bare board, very good delivery but lacking protection inside the package.

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Response from HawaiiSurf Published on 10/03/2022

Hello Thomas,
Thank you for your interest in our website. Your comment has been forwarded to our logistics team for service improvement.
The entire Hawaiisurf team wishes you a good day.

Acheteur Vérifié

Published on 04/03/2022 à 12h21 following a purchase from 26/02/2022

Perfect.....

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Acheteur Vérifié

Published on 03/03/2022 à 11h42 following a purchase from 20/02/2022

Clear and well-stocked site

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Acheteur Vérifié

Published on 02/03/2022 à 22h14 following a purchase from 24/02/2022

Love this site!

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Acheteur Vérifié

Published on 02/03/2022 à 19h12 following a purchase from 18/02/2022

Product conforms and fast delivery

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Acheteur Vérifié

Published on 28/02/2022 à 14h55 following a purchase from 18/02/2022

very satisfied

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Acheteur Vérifié

Published on 28/02/2022 à 14h11 following a purchase from 24/02/2022

cool site

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Acheteur Vérifié

Published on 28/02/2022 à 13h02 following a purchase from 23/02/2022

Fair prices! Impeccable package and especially speed +++! I fully recommend!

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Acheteur Vérifié

Published on 27/02/2022 à 08h58 following a purchase from 16/02/2022

Excellent

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Acheteur Vérifié

Published on 26/02/2022 à 20h25 following a purchase from 22/02/2022

Fast shipping, delivery in 48h. Excellent.

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Acheteur Vérifié

Published on 24/02/2022 à 19h42 following a purchase from 15/02/2022

Fast fast and fast!

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Acheteur Vérifié

Published on 24/02/2022 à 08h40 following a purchase from 11/02/2022

First internet order, fast and efficient, quality as always

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Acheteur Vérifié

Published on 21/02/2022 à 18h16 following a purchase from 16/02/2022

Perfect

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Acheteur Vérifié

Published on 21/02/2022 à 15h33 following a purchase from 08/02/2022

Very good advice and follow-up, very nice team!

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Acheteur Vérifié

Published on 20/02/2022 à 22h10 following a purchase from 25/01/2022

perfect thank you!

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Acheteur Vérifié

Published on 20/02/2022 à 08h33 following a purchase from 04/02/2022

The rollers are great! And the seller in the store super nice. He took the time to let us try and give us advice.

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Acheteur Vérifié

Published on 20/02/2022 à 00h33 following a purchase from 06/02/2022

Very good thank you

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Acheteur Vérifié

Published on 19/02/2022 à 19h03 following a purchase from 09/02/2022

Nothing to complain about, perfect site with fast shipping and delivery

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Acheteur Vérifié

Published on 18/02/2022 à 18h29 following a purchase from 13/02/2022

All good

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Acheteur Vérifié

Published on 18/02/2022 à 13h47 following a purchase from 08/02/2022

Nothing to say, product as described, delivered on time, fast.

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Acheteur Vérifié

Published on 18/02/2022 à 13h45 following a purchase from 29/01/2022

Very satisfied!

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Acheteur Vérifié

Published on 16/02/2022 à 11h03 following a purchase from 31/01/2022

Excellent site, one of the most user-friendly I have known.
However, be careful with the return/exchange section where I could not find how to exchange a product.

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Acheteur Vérifié

Published on 15/02/2022 à 14h05 following a purchase from 10/02/2022

Happy with my purchase.
Good receipt of the package.

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Acheteur Vérifié

Published on 14/02/2022 à 12h54 following a purchase from 09/02/2022

Fast, efficient, very professional!!

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Acheteur Vérifié

Published on 14/02/2022 à 12h12 following a purchase from 20/01/2022

Fast shipping
Item as described
Perfect

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Acheteur Vérifié

Published on 13/02/2022 à 20h09 following a purchase from 03/02/2022

Fast shipping.

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