Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
Very good, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2021
Very good site, good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
Item conforms to the order. Fast delivery to the pickup point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2021
Very good site and very professional on the phone!!
A very good team that knows what they are talking about. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
A perfect welcome, available and good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
Purchase made in the Paris store. Thanks to Romain for his great advice.
I recommend this store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2021
very good product and very good price, just waiting patiently for delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2021
I made a payment in 4 installments, immediate positive response on the evening of the 20th, order received on the 22nd, great service, product well packaged and impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2021
Super fast delivery, top-notch!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
Very good site, fast, clear, efficient, top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2021
SUPER PRODUCT, FAST AND CAREFUL SHIPPING, I STRONGLY RECOMMEND THIS SITE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Fast delivery, package conforms to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2020
I am very satisfied with the site. Quick order and delivery. It's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2021
Very good. Fast, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2021
Perfect, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2021
Super as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2021
The customer service was able to inform and advise me for the purchase of hiking skis. Very good advice, so I cracked and revised my order on time at the pickup point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2021
I received my package 2 days later, the item was very well packaged. I am delighted with my purchase, I will recommend your site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Great, a team that is available, accommodating and a fast shipment. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Very good site, I just ordered my rollers so I haven't received them yet, which is normal, but I trust and I think I will be satisfied, I will surely convert again on this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Perfect & very good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2021
Various references in sliding sports and textiles. Satisfaction with every order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2021
reactive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2020
Always on top! Communication with the teams is top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Fast arrival, quality product and very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
From A to Z everything went well so far... I am now waiting for the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Surf received in perfect condition. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2021
Very good as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Very informative and well-organized website. Easy to locate the products you are looking for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2021
Simple and efficient navigation on the website.
Delivery on time.
I highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Quality French online skate shop with interesting products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/01/2021
The return policy is very poor and unacceptable to today's standards. I had to wait more than 5 months to get my refund. I'm never ordering again at HawaiiSurf because of bad customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2020
Perfect transaction, fast delivery despite current conditions + well-packaged package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
Top service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Very good advice for old rollers to repair. Thank you Hawaii surf.
Super fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
1st order canceled after 1 month by hawaiisurf. After various surprises. I am still waiting for the refund for this one... 2nd order ok but minimal packaging... 1 simple box for a board. After several emails, no response for the refund. In short... I was planning to make several purchases, it's not looking good.
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Response from HawaiiSurf
Hello, We acknowledge your review. We tried to reach you by phone. The refund for your order was made on 30/12. We remain at your disposal for any questions and apologize for the delivery delay during this holiday period. Thank you, Best regards, The HawaiiSurf team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Top service... small issue with the relay point quickly resolved. Thanks to all the teams. I recommend. Very serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Really very fast delivery
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