HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
My first purchase at Hawai Surf since 1994 in Ivry. Top prices, a well-made site. Order placed on Tuesday, package received on Thursday morning. The screws just needed a slight tightening. Anyway, well done guys.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
I am happy with my order, it arrived on time
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
fast
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Product conforms to my order.
And the delivery was super fast.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Intuitive. basic simple basic. Delivery faster than expected.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Fast delivery and well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2020
Fast and efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Great, as usual
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Board assembled the day after the order, delivery faster than expected.. top.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good, fast and efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Fast and compliant shipping, no issues
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2020
Customer service is extremely slow despite 6 calls, still no refund Apparently 'the depot' is overwhelmed with returns... bad sign... The questioning of the so-called depot should be considered, refunding a PayPal payment takes about 2 minutes 30 Thanks to the return tracking, I know that the package has been at the depot for more than 3 days
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Fast and efficient, I recommend!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Great!!! Nothing to complain about, I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Lack of coordination with your carrier who did not receive the message with the phone number I provided and that you assured me over the phone you had transmitted. Moreover, this Thursday, August 20, you also told me over the phone that the delivery was for Monday 24 and the delivery person came Friday morning the 21. Otherwise, the board arrived in good condition.
Translated reviews
Response from HawaiiSurf
Hello, the carrier was informed on Thursday, August 20 of your new number. It is unfortunate that he did not notify it and we thank you for your feedback so that we can pass the information on to them. Regarding the delivery, it is indeed between 4 to 7 working days for surfboards. The maximum delay was therefore Friday, August 24. We thank you for your interest and remain available for any other questions.
Best regards,
The Hawaiisurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
product ok received quickly
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Fast delivery and product as described
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
great to recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Ultra fast delivery, thanks to the team
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Perfect, good quality and delivered in 3 days
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
The board is great, my son loves it. Delivery on time. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The order was indeed delivered within the allotted time but delivering a pair of Oakley's, even on sale, in a soft plastic pouch is just ridiculous: the pair arrived -miraculously- intact but the box was completely crushed... needs to be reviewed...
Translated reviews
Response from HawaiiSurf
Hello, thank you for taking the time to write this review. We will pass this information to the depot. Have a nice day, See you soon on Hawaiisurf, Best regards, The Hawaiisurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Order received very quickly. No issues.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
As usual: fast delivery and packaging that protects my purchase well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Very good advice....
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Order received very quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Very good, fast service, I recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Fast delivery and product as described.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Oh yes
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very good service, nothing to complain about.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Arrived in two days
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
Great. Fast delivery and great advice from the sellers (in Paris but also by phone and messenger)
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Hello After 3 weeks, I am still waiting for my package which should have been delivered to a pickup point. The first pickup point did not accept GLS packages but it was still referenced. After contacting the site, I requested to change the pickup point. No notification regarding the change, just an oral agreement by phone. The carrier confirms to me that the package has been delivered to the new pickup point but they cannot find it. After multiple calls, no news and I am still waiting for my package and no one gets back to me regarding a new delivery or a refund (it's up to me to do all the steps, incredible ...)
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Ultra fast delivery, product as described. Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
compliant and delivered without delay
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Product as described, very fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
No issues, very fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2020
No delivery notice, no information regarding the arrival of the delivery person, the grip is rolled up which is very inconvenient to install!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 