Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2020
Super Rollerblades!
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Response from HawaiiSurf
Hello Madam,
We wish you good sessions with your Rollerblades, we thank you for your feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
Impeccable customer service. I was missing some information about the item I wanted to order and they perfectly answered my questions.
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for this positive feedback, we say see you very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Shipping deadline not respected.. but good gear.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your package did not arrive on time, we will pass the information to our carrier. We thank you for your review. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
Order as described and very fast shipping
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2020
Order ease, announced delivery times were respected .... Perfect!
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Response from HawaiiSurf
Hello Sir,
We thank you for your very positive and pleasant review to read! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2020
perfect.
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Response from HawaiiSurf
Hello Madam,
What a pleasure to read your positive review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2020
Fast shipping, excellent service upon receipt
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
Top!
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2020
Fast shipping, received in two days, well-packaged parcel, perfect item, very polite customer service, I recommend!!!
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Response from HawaiiSurf
Hello Madam,
We are pleased to read your positive review, we are very happy to learn that all our services met your expectations. We hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
Fast and perfect delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, we hope to see you again very soon on HawaiiSurf.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Very good!
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Response from HawaiiSurf
Hello,
We thank you for your positive feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2020
Fast delivery, quality products.
I am very satisfied with my order.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Great, 5*.
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Response from HawaiiSurf
Hello,
Thank you for your positive review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2020
Fast and compliant
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Response from HawaiiSurf
Hello Sir,
Thank you for your positive review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2020
Order shipped on time
In good condition
Paper invoice included
Great service
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Response from HawaiiSurf
Hello,
Thank you for this very pleasant review to read!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Perfect in every way: impeccable product, fast delivery, and serious carrier!
I recommend.
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Response from HawaiiSurf
Hello,
What a pleasure to read you! Thank you for sharing your experience with us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Super fast, nothing to report
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Quality site, a lot of choices available, interesting promotions
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Response from HawaiiSurf
Hello Madam,
We thank you for this very pleasant review to read, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
Good
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Response from HawaiiSurf
Hello Sir,
We thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Very good
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to know that our service has been very good for you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Product as described.
Perfect.
Fast delivery
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Response from HawaiiSurf
Hello Sir,
Thank you for your feedback regarding your order, we appreciate it!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
All good
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to learn that everything went very well for you on our e-commerce store!
Hoping to see you again very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2020
Item in stock and well delivered. :)
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for this positive review, we hope to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Super fast, impeccable from start to finish. Highly recommended.
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Response from HawaiiSurf
Hello Madam,
What a pleasure to read your recommendation! We thank you for it.
See you soon for another incredible experience! :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Very fast delivery.
Product well packaged.
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Response from HawaiiSurf
Hello Sir,
Thank you for this positive review, we are happy that your experience with our online store went very well!
See you soon; the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2020
Great shop, always good advice. Delivery problem at the relay point resolved in 2 seconds with a call to HawaiiSurf customer service.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we are happy to see that our customer service was able to respond instantly to your needs! Hoping to see you again very soon, we wish you a good day:
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Package received on time.
However, the package was left outside.... and the box was in a pitiful state....
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery did not go smoothly, we will pass the information to our carrier to ensure this does not happen again! We still want to thank you for your review which indicates the points to improve!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Completely satisfied with the website and customer service of Hawaii Surf. Great courtesy and professionalism. Very good advice, ultra-fast response, and impeccable delivery... Go ahead with your eyes closed
Translated reviews
Response from HawaiiSurf
Hello Madam,
What a pleasure to read you! Thank you for sharing your experience with our online store and customer service. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read your review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
Nothing to say about the site, the material and the responsiveness.
However, only 3 stars because the delivery method is terrible.
No direct delivery to the mailbox. A delivery person who comes during the day and a center to pick up the package at the other end of the world. I had to fight on the phone with the delivery person for him to leave it in the mailbox. Except he left it in the garden...
Just for the delivery, I won't buy again on this site. Too bad!
Please consider reviewing that....
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are sorry that the delivery took this turn, do not hesitate next time to contact us directly so we can resolve the situation.
We will report this experience to our carrier so that it does not happen again in the future! Thank you for taking the time to share your experience, we look forward to a next delivery that meets your expectations!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
Perfect. Excellent product.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for this review. See you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Efficient, fast RAS
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to learn that your experience with HawaiiSurf went very well, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Neither what, delivery as scheduled
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
The site is practical and easy to use, the products are varied and the descriptions are correct
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to learn that our website is easy to use for you, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very good service
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your review, we want to thank you for it. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very clear and pleasant site.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2020
I do not comment.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are sorry to learn that your order encountered some difficulties. Our customer service is doing everything possible to ensure that your experience with HawaiiSurf ends on a good note!
Do not hesitate to come back to us if you need any information!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant and fast RAS
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Correct site
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, please feel free to also tell us the points that were missing during your experience on HawaiiSurf so that we can make improvements.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Great. Very fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to thank you for these few words that perfectly summarize your experience with HawaiiSurf, we are happy to read you! We hope to see you again very soon :)
The HawaiiSurf team.
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