HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.
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Response from HawaiiSurf
Hello, I sincerely apologize for these stock errors. This is not very rare but it seems that the products you like are the ones we are missing. We do our best to manage product quantities to avoid this and hope that if there is a third order from you, this time we can honor that order. Best regards and sincerely sorry, Kevin VPC
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2018
As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.
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Response from HawaiiSurf
Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2018
Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.
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Response from HawaiiSurf
Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.
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Response from HawaiiSurf
Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2018
After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.
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Response from HawaiiSurf
Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2018
Good but not a huge choice either
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2018
I requested a delivery to Paimpol and my package arrives in Tréguier!!! I am NOT AT ALL HAPPY!!!!!!
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Response from HawaiiSurf
Hello,
You chose delivery to a RELAY COLIS as well as a relay point in TREGUIER as was done at delivery. Everything was done according to what you requested, choices that were summarized until the last page before validating your order, so I invite you to check your confirmation email as well as your invoice, or at least contact us beforehand to clarify the situation.
This could avoid posting such a false and fanciful review.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
Delivery scheduled for the next day, not received, no tracking news 5 days later. Terrible!
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Response from HawaiiSurf
Hello,
As indicated when placing the order, the package is available at the pop-up (14, rue du Château-d'Eau, in the 10th arrondissement, 800m from your home) in République as requested for delivery and has been available since Wednesday 28/03.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2018
Quick shipping
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
I went to pick up the product as stated 3 hours after my order, it was not ready. I had to wait an hour as the preparer was busy with other tasks phone sales.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2018
You did not send me the right product. You took the initiative to substitute my order with a similar product. During the verification with the seller, we noticed the error. Naturally, the initial product was out of stock...
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Response from HawaiiSurf
Hello Sir, We would like to apologize for this error and inform you that your refund is in progress. Have a pleasant weekend. Best regards, Kevin VPC
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2018
Clear site, quality products, very competitive prices.
However, delivery time not respected (ordered before 3 PM for next day delivery. Package received 3 days later)
Very light packaging (a simple cardboard around a snowboard, no protection)
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2018
package finally received not without complications!!! boots conform to what was expected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
I give 3 stars for the unreachability of the order tracking service. No response via Messenger and email. Unreachable by phone. Too bad because the package finally arrived on time despite a late shipment. Your carrier DPD is very efficient.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
was supposed to be delivered on February 1 or February 2 but not yet received I was supposed to leave for a snow weekend, too bad :(
I still haven't received my bindings, I'm still waiting for them
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
Average reception at the store. Crumpled paper invoice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2018
Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!
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Response from HawaiiSurf
Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2018
The order has still not arrived!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2018
Hello,
Pay attention to the expected delivery date...
Indicate a range instead of an exact date, as it is not respected!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2018
I paid extra to be delivered at home and the TNT carrier never came (no call, no ring, nothing...) I picked up my package at a relay point
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2018
It has been a week since I was supposed to receive my package at the relay point
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Response from HawaiiSurf
Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2018
The site is very good, but unfortunately I am disappointed with my order: a neoprene wetsuit that arrived without packaging or original label and which, folded in 6, was not packaged well for the protection of the latter... otherwise site and delivery very fast. I still recommend based on my previous purchases. Unfortunately, I will have to return the product because the size does not fit.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2018
It is Wednesday.
I ordered last Friday.
And still nothing.
Yet I checked, and most reviews were good!
I am disappointed...
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Response from HawaiiSurf
Hello,
Why are you disappointed? You ordered on Friday, but after 9 PM with a shipment scheduled for Monday for delivery between Tuesday and today.
The package left yesterday and is being delivered today to the relay point as announced in the deadlines.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2018
Not the right size of boots in the box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2017
10 days delay in delivery and only because I contacted Hawai surf myself to find out more.... they had forgotten to ship my order because of 'I quote the person on the phone: the paper must have jammed in the printer' It's not very serious in itself but not very professional!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2018
Not customer-friendly. Expensive.
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Response from HawaiiSurf
Hello,
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2018
Fast shipping..serious. The only downside is that my order did not resemble the photos presented..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2017
Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2018
Promises ultra-fast delivery. But actually no.
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Response from HawaiiSurf
Hello,
We apologize for the 24-hour delay on your delivery, scheduled for Friday or Tuesday, it arrived on Tuesday at the relay.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2018
Very fast shipping, but the board was shipped with glue residues, it doesn't look very professional for equipment like that. Very unfortunate!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2017
Very disappointed, lack of professionalism.
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Response from HawaiiSurf
Hello Sir,
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2017
Product compliant with my expectations.
However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2017
Slow delivery
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2017
This site is quite good.
However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2017
Hello, we were at home all day and even worked at the entrance gate all morning, then we had lunch and upon returning we received a notice of passage, while no one rang... I don't understand why... In the end, we picked up our package at the relay point...
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Response from HawaiiSurf
Hello Sir, We apologize for this lack of seriousness on the part of our partner TNT. During this Christmas period, there are a huge number of packages and some delivery people do not make all deliveries in person to save time. We will immediately proceed to refund your shipping costs and report this complaint to TNT customer service. We wish you a good day and pleasant end-of-year celebrations. Best regards, Kevin VPC
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2017
They sent me the jacket I ordered with the store's anti-theft tag :(
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Response from HawaiiSurf
Hello Sir,
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2017
Nothing against you but paying for nothing for it to be delivered at home and the delivery person didn't even bother to ring the doorbell is really frustrating to pay for nothing, especially since someone was waiting for the receipt of the package...
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