HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hawaiisurf needs to verify the reliability of its carrier! I was not delivered.
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Response from HawaiiSurf
Hello,
We apologize for the delivery of your order, it seems there was an issue with the tracking of your order as we also did not have access to the tracking of your order, I did not receive a direct response from DPD.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2016
I received my package damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2016
Fast delivery and site OK. Delivery to Belgium could be free (for an order of this amount ... like many other sites). The site should allow ordering an item that is out of stock (indicating the delay) because currently, items just do not appear. So we don't really know if it's an item that might be available or not ... for example, a spoiler buckle for fr1 size 43. And I don't really want to check all the time if the item appears in the list ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2016
Fast delivery, well packaged, but a bit expensive (€25 for an order over €100...). Some online sales sites offer free shipping more easily ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
This screw is not suitable for my truck. Is there a way to get a refund?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2016
I still haven't received the snowboard, 20 days have passed and I know nothing about the shipment. I have sent several emails and have not received a response.
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Response from HawaiiSurf
Hi, I apologize that my coworker didn't get back to you about your order, they had trouble with the last board in stock and we couldn't ship it. The order was refunded last week. Regards Romain HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2016
Very basic packaging, the skateboard received was already a bit damaged, I expected a bit more protection given the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2016
average
I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2016
An item in stock on the site was no longer available in reality, fortunately good customer service offered me several options.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2016
there was always the anti-theft device in the pocket of the jacket at the reception,
and I damaged the fabric while removing it - a shame for a jacket at that price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2016
Satisfactory delivery, disappointment on one part of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
I am missing a bar of wax otherwise fast delivery (first time this happens to me)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2016
missing size!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2016
Delivery one day late. However, following my email to know where my order was, I received a quick response and a solution was provided to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2016
Delivery on time, product assembled correctly ... or almost, the grip of my board is bitten on one side. Too bad for a new product!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
The site is good but there was a stock error and the delivery is 7 days late
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Response from HawaiiSurf
Hello,
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2016
good quality items, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2016
Fast delivery. However, the packaging was poor. They disassembled the plate by breaking the screw in the spacer to remove the brake. The plate was loose in the package without protection, so it is scratched. And when we report it on the site, no response... ultimately 2 stars would have sufficed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2016
One week delay on delivery. A mistake that happens. Other orders went well.
The products are perfect, in line with my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...
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Response from HawaiiSurf
Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2016
The site is very well made and the order is easy. Unfortunately, I did not receive a text when my order arrived at the pickup point, so I waited... Otherwise, the order arrived at the pickup point in less than 24 hours.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2016
Grip poorly placed on the board.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2016
cracked deck and cut grip
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2016
Very good site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2016
A lot of delays, no excuses or information received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2016
The site delivered my last order to a non-chosen pickup point and 45 minutes of public transport from the initially chosen site and explained that it was a decision of the carrier, I am no longer sure to order from Hawaiisurf.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2016
Color not as ordered, blue ordered, black and yellow received, super happy!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2016
Delay too long to restore the site accessible during a malfunction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2016
Delivery time not in accordance with what was announced. Well, let's admit that we were in a sale period, the delay could come from there, but on the other hand, a response to my 2 emails would have been appreciated! The first to be informed about the order tracking and the second to warn them that they had sent my order twice and that I would therefore proceed to return this second package! Not a thank you, nothing nada. So improve your customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2016
NOT only did I not receive my order but also without realizing it I paid 25 euros in shipping fees when it was free over 59 euros of order.
So please refund me 25 euros in shipping fees for a delivery scheduled for July 15 that has still not been delivered on the 18!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2016
Delivery by TNT = zero
slight error on the address (street instead of alley)
The order did not arrive despite all the other information provided.
I had to go pick it up at a relay point despite the €6 paid to receive the package at home!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2016
+ : Product received quickly at the pickup point, in accordance with my order, good price.
- : I chose to pay in 3 installments, so I do not have free returns. I find it a shame to have free returns only if you pay via Paypal. I hesitated for a long time before buying.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2016
Did not receive my order despite 5 euros shipping fee
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2016
An option should be added to verify if the city matches the postal code
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
Good price, good product, but no extra packaging for shipping, so the box was deformed upon arrival, however the items were not too damaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2016
I ordered two products from HawaiiSurf and I only received one. Half of my order was not sent to me and yet the full amount was debited.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2016
Like an e-shop for clothes and sports equipment at reduced prices. I would also say that it's a shame that, for example, there is no small description explaining how the brands fit (smaller or larger than size), for example, Vans fit small and if you don't know that and order, it often ends up being too small!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2016
long delivery......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2016
Website and prices are correct. Just need to add complete information regarding the size of the boards, especially the wheelbase.
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