Customer reviews of HawaiiSurf

I succeeded but the site was a bit buggy and each page took several minutes to display.

I am satisfied with the received material, with the welcome in the store. However, I am not at all satisfied with the service provided by the site. The delivery was more than poor, lost packages. I requested compensation in return but never received a response!

I ordered a bare board, very good delivery but lacking protection inside the package.

Not very good, obviously because the return is not free.

Some navigation bugs like errors after using the back arrow.
Little information on products in stock in physical stores
The site indicated a size 44.5 on the ordered product (only size available) and finally the product received is a size 44

I had to go to the shop twice; the first time it was closed Thursday morning during opening hours...

Received on time but with an error on the delivery point, delivery partially compliant with the order, visual error on one of the products.

Fast delivery but if the product is not suitable, the return is at your expense!
Not great, I am disappointed

Very bad experience

Nice site, competitive prices but returns at the customer's expense... that's complicated! Nothing is provided for the return, neither label nor sponsored shipping.

Some modifications need to be made to the filter system that forces you to start all over again when returning. Otherwise, overall nothing to say.

I ordered a Billabong wetsuit on this site, bad experience.
Already the carrier is GLS which is not very reliable (the delivery person just left the package in front of my door without ringing).
For the wetsuit, I was sent a wetsuit that did not have the same color as on the website and belongs to the lower range than the one I ordered.
I therefore contacted customer service, not available for a seminar (I had to wait until the day after delivery to manage to reach them via social media).
They no longer had the wetsuit I wanted.
I was offered to return it or a discount of only 10% on the wetsuit even though I received the lower range (I didn't have time to return it because of the holidays).
I therefore kept the wetsuit asking for a commercial gesture (like a discount voucher or something) but unfortunately nothing was done.
The wetsuit remains even with these 10% still more expensive than on the brand's website or in surf shops.
I do not recommend this site, prefer a surf shop or another brand instead.

Did not receive the package. The delivery person left me a message outside of their delivery hours. "Apparently rang on the 14th and 16th while I haven't left my house and my building's doorbell is on my landline"
This is not normal.

I have already explained, it's a shame that's all.

My order has been canceled. The payment was made by bank transfer since October 4, 2021. I am trying to contact Hawaiisurf in vain to obtain a refund or a credit. No response by email via their website.

Slime balls ordered in 78A and delivered in 97A. Refunded quickly however.

As for the site, there is nothing to complain about. However, the fact that Hawaiisurf works with GLS for the carrier is really a negative point...
The box I received was really very damaged... Fortunately, it wasn't fragile. But it's no surprise that it was damaged, I saw the delivery person throw a package on the ground (not mine) to find my box... And I have already had broken packages with this carrier...
Also, I find it unfortunate to have to pay for a return... It's a practice that is becoming less common and it's a major weak point. I will pay more attention in the future...

Little information available on the site. I had a problem validating my order and the customer service was top-notch and sent my package very quickly.

I did not receive the correct order

I ordered my board on the Hawaiisurf website and received it with an impact on the underside of the board. I immediately informed Hawaiisurf but had to follow up three times to get a response which was ultimately negative. They don't want to know anything (no commercial gesture and they don't even open a file with the carrier)... it's my fault if my board is damaged... really a shame to trust a site only to receive a new but damaged board. I do not recommend this site.

Delivery on time. However, for the purchase price for a board without trucks (86 euros) we would like to have a grip properly applied... mine is completely crooked. This is the first remark I got from a non-skater when he saw the board..

Hawaiisurf chose GLS, which is the worst delivery service existing (look at the ratings of the GLS relay in your city on Google maps you will see). I didn't realize it was GLS when I ordered. So I obviously didn't receive my order: they simply do not deliver. They leave the package at their agency pretending it's an incorrect address. Choosing GLS is choosing the cheapest service possible but the worst for customers.

I was delivered quickly, well done GLS!
However, the board (drop trough) "Flying Wheels Helmet 38.5", had already been mounted before being sent to me bare.
It is damaged at the road side mounting holes. It shows marks from the washers that were supposed to hold the truck before. With residues of grip embedded (grip that presumably went through the board during the original installation).

Board damaged during delivery and a real obstacle course to get reimbursed. Always up to you to do the steps = 1 month.
Board not protected in the box, no possible tracking for the delivery of the board, delivery company: does not notify you when it passes and does not leave a message.
Conclusion: AVOID and buy in a surf shop:

5 days after placing my order I was informed that the product was out of stock... Very disappointed!

Order processing and fast delivery.
However, no flexibility for returning a barely used product (wrong size) knowing that a more expensive purchase was suggested for replacement... Choose wisely before ordering or you will have the product on your hands...

Incomplete order delivered. Email sent to customer service but no response to date (48h)
Average service so far, I am waiting for the response to my complaint to complete my review.

This is not the right order

After 10 days of waiting, I had to call to be told that my order (which I had paid for) was out of stock, and that I would be refunded.

1st order received in 24h, Roller too small, so new order, Still not received, It's been 1 month!!!

I contacted you 2 times for the moment without a response for a cap received that is not the cap ordered

Few choices on the site and issues with the cart payment

The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.

package never delivered, very disappointed by the lack of communication from Hawaii Surf.

The delivery turned out to be laborious.

The return policy is very poor and unacceptable to today's standards. I had to wait more than 5 months to get my refund. I'm never ordering again at HawaiiSurf because of bad customer service.

1st order canceled after 1 month by hawaiisurf. After various surprises. I am still waiting for the refund for this one... 2nd order ok but minimal packaging... 1 simple box for a board. After several emails, no response for the refund. In short... I was planning to make several purchases, it's not looking good.

Very dissatisfied
Impossible to order online

After a slightly slow shipment, a very complicated delivery... it's not the right product... The store made a mistake... impossible to reach them.

Fortunately, I was able to reach someone directly to fix the issue, because if I hadn't called, twice, I would still be waiting for my order!! Aside from this big detail, order in 48h.