English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 3 out of 5
very fast order, just the price of the parts a bit expensive
Translated reviews
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
very fast order, just the price of the parts a bit expensive
Translated reviews
A
Rating: 3 out of 5
The product was as ordered and without defects. However, Hawaii surf shipped it in its original packaging, without putting it in a transport box to protect it, just wrapped in black plastic film. This is the fourth ski helmet I have bought online, and I had never seen that! Luckily the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
Translated reviews
A
Rating: 3 out of 5
The product was as ordered and without defects.
However, Hawaii surf shipped it in its original packaging, without putting it in a transport box for protection, just wrapped in black plastic film. This is the fourth ski helmet I have purchased online, and I had never seen that! Fortunately, the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
Translated reviews
However, Hawaii surf shipped it in its original packaging, without putting it in a transport box for protection, just wrapped in black plastic film. This is the fourth ski helmet I have purchased online, and I had never seen that! Fortunately, the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
A
Rating: 1 out of 5
Impeccable package, a bit long shipping despite Chronopost, however it’s sales time so understandable, very well done site since its redesign
Translated reviews
A
Rating: 1 out of 5
I only received one shoe from the ordered pair, I have never seen that.. I therefore returned the product this morning
Translated reviews
A
Rating: 1 out of 5
Product not received yet...
Translated reviews
A
Rating: 1 out of 5
Product not received yet...
Translated reviews
A
Rating: 3 out of 5
Package delivered to another address.
Translated reviews
A
Rating: 3 out of 5
Package delivered to another address.
Translated reviews
A
Rating: 3 out of 5
Very good price overall and items matching the order.
Delivery fees too high to Belgium.
Order preparation time before shipping relatively slow (1 week) due to the sale period.
Translated reviews
Delivery fees too high to Belgium.
Order preparation time before shipping relatively slow (1 week) due to the sale period.
A
Rating: 3 out of 5
Very good price overall and items corresponding to the order. Delivery costs too high to Belgium. Order preparation time before shipping relatively slow (1 week) due to the sales period.
Translated reviews
A
Rating: 3 out of 5
Limited packaging for a fragile helmet
Translated reviews
A
Rating: 3 out of 5
Limited packaging for a fragile helmet
Translated reviews
A
Rating: 1 out of 5
Order not received
Translated reviews
A
Rating: 1 out of 5
Order not received
Translated reviews
A
Rating: 1 out of 5
Hello
I ordered a pair of size M gloves from the brand 686
It was not indicated that the chosen model is a women's model.
As a result, they are too small for me.
I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
Translated reviews
I ordered a pair of size M gloves from the brand 686
It was not indicated that the chosen model is a women's model.
As a result, they are too small for me.
I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
A
Rating: 1 out of 5
Hello, I ordered a size M pair of gloves from the brand 686. It was not indicated that the chosen model is a women's model. As a result, they are too small for me. I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
Translated reviews
A
Rating: 1 out of 5
I never received my order
Translated reviews
A
Rating: 1 out of 5
I never received my order
Translated reviews
A
Rating: 1 out of 5
I paid for an expensive option to receive my order the next day before 1 PM... It arrived a week late. My messages went unanswered and without explanations! Very disappointed, for a customer who until now was very regular...
Translated reviews
A
Rating: 3 out of 5
Item not compliant I will return it as soon as possible
Translated reviews
A
Rating: 3 out of 5
The site is very well done, I found exactly what I was looking for. However, I was not informed about the delivery to the relay point, I had to contact Hawaii Surf to find out where the delivery was
Translated reviews
A
Rating: 3 out of 5
Order received quickly, no issues. Product as described, well packaged.
But the delivery with DPD... still not punctual despite the PREDICT service, and the delivery person who refuses to go up 3 floors to make the delivery...
Translated reviews
But the delivery with DPD... still not punctual despite the PREDICT service, and the delivery person who refuses to go up 3 floors to make the delivery...
A
Rating: 1 out of 5
I haven't received anything
Translated reviews
A
Rating: 1 out of 5
1 month and a half to receive a package that I was supposed to receive in 48 hours only! €8 shipping costs for nothing since I didn't receive it when I wanted.. I sent an email on your site without ever getting a response! I spoke to someone on the phone a few days later who reassured me (rather sleepy..) supposedly making a gesture to change the size of the pair I ordered and blah blah blah.. in the end, nothing!! I do not recommend! The first and last time I order from you!
Translated reviews
A
Rating: 3 out of 5
Product description not precise enough
Translated reviews
A
Rating: 3 out of 5
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
Translated reviews
A
Rating: 3 out of 5
No respect for deadlines
Translated reviews
A
Rating: 3 out of 5
Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!
Translated reviews
A
Rating: 3 out of 5
Very fast shipping, but the board was a bit damaged
Translated reviews
A
Rating: 1 out of 5
Non-respect of the delivery deadline
Translated reviews
A
Rating: 3 out of 5
Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.
Translated reviews
But for now no review.
A
Rating: 3 out of 5
Email sent to check if the order has been shipped. Quick response and shipping done immediately
Translated reviews
A
Rating: 3 out of 5
It's only after we place our order that we receive a discount voucher....
Translated reviews
A
Rating: 3 out of 5
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
Translated reviews
A
Rating: 3 out of 5
If you need a very specific reference, it's better to call, as you won't find it on the site.
Translated reviews
A
Rating: 1 out of 5
I received the old version of the 'bont quadstar boots', the ones without the protection on the front. Be careful, the photo is misleading...
Translated reviews
Response from HawaiiSurf
Hello,
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
A
Rating: 3 out of 5
Anti-theft not removed
Translated reviews
A
Rating: 3 out of 5
Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
Translated reviews
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice