HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
I paid almost seven euros to have my order in 48 hours and I received it in a week and a half..
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Response from HawaiiSurf
hello
we apologize for this late response but we no longer had access to our verified review account.
I see your order from the end of October and we had indeed shipped it, unfortunately you tell us that you were delivered a week later and I understand your dissatisfaction but DPD is a service provider and unfortunately the drivers are not part of our company but of DPD and we can only complain to customer service, which we will do by forwarding the information you have given us.
best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2018
Lamentable. I ordered two months ago and subsequently requested a refund due to the delay (at least a week) and I still have not been refunded.
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Response from HawaiiSurf
hello, sorry for this late response but we no longer had access to our verified review account.
I see your order dated October 5 which was indeed sent with a week delay and we apologize for that.
You are asking us to refund what exactly because for us you received the package.
best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
Searching for products is quite simple
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Hello, item ok but communication problem with delivery to relay point. Delay exceeded and reminder SMS before the initial SMS!!! Too bad.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Torn packaging and grossly taped, for a Christmas gift it's very average. Response to the email regarding the delivery location received once the package was delivered... Not very useful then. Nevertheless, fast and compliant delivery.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2018
the card payment page did not work for several days, the Hawaiisurf team or their IT provider had difficulties resolving the problem which was unstable. My purchase was therefore delayed by a week, I did not receive any commercial gesture, especially since the item saw its price drop the day after my order. The carrier (DPD) never informed me of the delivery of the product to the relay point, the tracking number was unknown.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2018
Problem with the validity of gift vouchers, problem with order tracking (no automatic return, unidentified package)
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2018
Impossible to correctly note my address: my package is not delivered. No message to inform me.
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Response from HawaiiSurf
Hello,
Indeed, as seen online, the address was for unknown reasons, separated into two. We have done what is necessary to make the package available as soon as possible when you return to our services.
The address has been corrected on your account and will not cause problems for future deliveries, a refund of your shipping costs is in progress.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
No major problems but difficulty finding information to order the best size according to the roller brand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2018
Receipt date between the 5th and 6th
Received on the 9th
Impossible to know where the package is!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2018
After ordering an item on the day of receipt, I was called to say that there was no more stock even though the product was still for sale on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2018
The rollers are perfect but the delivery times were not respected and the customer service was not friendly at all
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Response from HawaiiSurf
Hello, As indicated on our site about a week before your order on August 12, we were closed from August 12 to 15 inclusive, orders placed in the meantime were taken into account for departure from August 16 with delivery within 48 working hours. Your order was indeed sent on Thursday the 16th for delivery to the parcel relay the following Monday. We were therefore completely within the announced deadlines. Unless we made a mistake, we did not exchange by email or on Facebook Messenger, through which channel did you contact our customer service? Best regards Romain HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2018
Order not delivered, item unavailable
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Response from HawaiiSurf
Hello,
We apologize for the stock issue with your order. We have tried to contact you as soon as possible to see what interested you the most. And we have also processed the refund as quickly as possible.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2018
Delivered to a pickup point instead of home.
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Response from HawaiiSurf
Hello,
We apologize for this delivery error and are reporting the information to TNT.
We will issue a refund for your shipping costs.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2018
I received an email about the arrival of my package, and it arrived in perfect condition. However, the delivery times were absolutely not respected. I was supposed to receive it on Wednesday, August 15 or Thursday, August 16, but I only received it yesterday, Monday, August 20. The delay doubled and I don't find that normal.
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Response from HawaiiSurf
Hello, As indicated (on the site, Facebook, and social networks) when placing the order, we were closed from the 11th to the 15th and the orders placed in the meantime were received on August 16 and could only be processed at that time as indicated. That's why the package arrived on Monday 20/08, within 48 working hours after our reopening on 16/08. Best regards, Romain, HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2018
Late delivery and there is no tracking, and when I sent them a message their response did not match what is written on their site.
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Response from HawaiiSurf
Hello, We apologize for the delay of your order but the drivers did not come on the day your order was supposed to leave, and we were then closed until 16/08, to which address did you send your email? Best regards, HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2018
product error
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Response from HawaiiSurf
Hello, We currently have no feedback or email regarding your order, what was the error on your order? Best regards, Romain, HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2018
no news from the site after 5 days, order status still in preparation. while delivery was scheduled for the 14th or 15th. no tracking very disappointed especially since it was for my birthday on the 14th and that's why I ordered on Friday before 3 PM. the next day - 15% available on the site! so big disappointment.
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Response from HawaiiSurf
Hello, We apologize for the delay on your order, the order was prepared on the 11th for departure on the 13th and delivery on the 14th, however, the drivers did not come to pick up our orders on Monday. We were then closed from the 12th to the 16th, which is why we could not get back to you before the 16th. We indeed had a promo code for the duration of our closure, which started the next day, and of course, that was not related to your order. Promo code that was applied to your order. Best regards, Romain, HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2018
good products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2018
Next day delivery is promised for any order placed before 2 PM.....I ordered my rollers on Thursday at 11 AM....I should have received them on Friday....I needed them for the weekend. The rollers finally arrived on Tuesday. Additionally, the white plastic part of the rollers is yellowed :(
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2018
Clear site often offering promotions on skate gear. The only downside is the grip that comes with the board. It is of poor quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2018
Received quickly but did not receive the right sneakers...not the right color.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2018
Product in stock on the site, but not in reality, waste of time, lack of seriousness
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Response from HawaiiSurf
Hello, We apologize for your order however we contacted you within 24 hours following your order to inform you and offer you an exchange or a refund. The goal is not to waste your time. Unfortunately, during sales periods we have a lot of traffic and customers who are not necessarily conscientious who push on the products or 'offer them' without our knowledge. As a result, like all sellers with a physical store, there are stock errors or defective products found. Best regards, Romain HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2018
Received item damaged, several notable dents.
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Response from HawaiiSurf
Hello,
We have not received any complaints regarding your order. The BBQ has not been unpacked since its production at Picture, where did you notice dents? Otherwise, this space is dedicated to reviews about the store and order processing via Hawaiisurf.com, product reviews are not concerned here.
The processing/tracking/delivery in 24h does not seem to be mentioned in your review/rating.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2018
Always a problem with grip tape why not use mobgrip or jesup instead of cheap grip?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2018
Still not delivered, although it was supposed to arrive yesterday
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/07/2018
The site is very good but the xcel 3/2 Infiniti ordered was extremely poorly folded and the neoprene on both legs above the knees has significant creases... sure it was on sale but it's a shame anyway....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2018
the delivery person did not come to my home. I pay for delivery for nothing. forced to go to a relay point. too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2018
Very good products, nothing to complain about regarding the store. However, absolutely avoid home delivery by TNT! While I was entitled to free delivery to a relay point, I decided to pay 7.90 euros for home delivery because it was more convenient for me. Except that TNT didn't even bother to come to my home and directly dropped my package at a relay point 8km from my house at the beginning of the day! Paying nearly 8 euros for a service I was entitled to for free is a bit hard to swallow...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2018
The site is good but the delivery service frankly leaves something to be desired. My order was supposed to arrive on July 12 or 13 (express delivery) and it turns out that my order will not arrive before July 16, extremely disappointed to pay for a service that is not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
Delivery time not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
Lack of product definition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2018
Super price, I opted for in-store delivery but the reception was really average. Not a big deal but it leaves a bad feeling. The impression of bothering people.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2018
Nothing to say about the site, I am very satisfied. However, paying €7.90 with TNT who doesn't even ring the intercom at my home and goes directly to deliver the package to a relay point!!! Apparently we were 4 or 5 people in this case!!! I would like a refund of my shipping costs. Thank you. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2018
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2018
Carton opened on one side and torn on the other end.
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Response from HawaiiSurf
Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2018
The snowboard was damaged, I am very disappointed! I understand why it was cheap... I will return it tomorrow!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2018
After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.
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Response from HawaiiSurf
Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2018
The site is good. The information found there is relevant. The 3 stars come from the fact that an item marked 'in stock' on the site was not. Ordered on April 28 and hoped for May 2 or 3, it was picked up on May 29. Good packaging. The time has finally come to enjoy it! Isn't that the main thing? Good rides to all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2018
No problem with the products, but the delivery time was too long
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