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V
Rating: 4 out of 5
The transaction went well. The delay between the order and its reception was too long and too little information between the company and the customer.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Pleasant site. Short delivery time. Package well packaged. Nothing to complain about.
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A
Rating: 5 out of 5
very responsive and impeccable service
First order with them with a nice promo on a 5mm wetsuit
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First order with them with a nice promo on a 5mm wetsuit
S
Rating: 5 out of 5
Simple and fast, package very well packaged! I highly recommend Hawaïsurf.
Ps: thanks for the stickers as a gift it's super cool
Steve.
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Ps: thanks for the stickers as a gift it's super cool
Steve.
J
Rating: 5 out of 5
Serious site. I recommend. Fast delivery
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E
Rating: 5 out of 5
Very nice product. Impeccable home delivery
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C
Rating: 5 out of 5
Very good website. My order was shipped very very quickly.
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F
Rating: 5 out of 5
Ultra fast shipping
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Products received quickly and as expected.
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O
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Perfect, fast and careful shipping, item compliant
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G
Rating: 5 out of 5
Items prepared with care, fast shipping, very good customer service, product as described, Juliette was great and answered every question. I will definitely recommend.
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F
Rating: 5 out of 5
Promotional price. Fast delivery. Fully satisfied.
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A
Rating: 5 out of 5
Great
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X
Rating: 5 out of 5
Order delivered quickly. The skim board is very nice and matches the description.
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R
Rating: 5 out of 5
Perfect, simple, fast, great. Thank you
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M
Rating: 4 out of 5
The tracking was clear and especially the shipping was fast
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E
Rating: 5 out of 5
Regular customer in St Jean de Luz. A bit disappointed by the closure of Jalday. Compensation through online orders for known products.
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T
Rating: 4 out of 5
Very good price. However, selling a board without grip always surprises me.
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L
Rating: 5 out of 5
Order went smoothly, delivery on time and top customer service
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L
Rating: 5 out of 5
On time and efficient
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G
Rating: 5 out of 5
All good very well
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C
Rating: 5 out of 5
Very well thank you to Juliette for her advice
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C
Rating: 5 out of 5
Great
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R
Rating: 4 out of 5
Meets my expectations
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K
Rating: 5 out of 5
Package received quickly. No issues with the ordered skateboard, I needed their support which was very responsive.
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S
Rating: 5 out of 5
Everything went well, fast delivery and product perfect!
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R
Rating: 5 out of 5
It would be nice to have a confirmation of the receipt of the item when returning
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B
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Very good site, there are plenty of things that can't be found elsewhere, order received super quickly
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S
Rating: 5 out of 5
Very responsive company!! Very professional, impeccable staff, good welcome
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L
Rating: 5 out of 5
Fast and efficient!
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C
Rating: 4 out of 5
Simple order and very fast delivery. I need to return the product due to size, I can't give my opinion yet regarding the return.
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N
Rating: 4 out of 5
Good transaction overall but the delivery 'the next day before 1 PM' was not respected despite the payment of the additional €20. And despite the announcement of a refund, I am still waiting 15 days later.
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M
Rating: 4 out of 5
Products arrived in good condition despite the ridiculous box!
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P
Rating: 1 out of 5
I couldn't receive my order because there was no stock and on the ad I could order.. not very professional.
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M
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Fast delivery and in accordance with my order, I recommend it sportingly
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A
Rating: 4 out of 5
Good quality products and Juliette (customer service) is very good advice! Understanding and accommodating team. Only problem: the board is delivered in its cover (ordered with) without bubble wrap or special protection for the nose/tail as indicated on the site and confirmed over the phone… The board arrived safe and sound but could have suffered damage during transit and the note would not have been the same…
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