Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 21/02/2019 à 23h09 following a purchase from 15/02/2019

Cool, the video to choose the right boot was a plus.

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Acheteur Vérifié

Published on 21/02/2019 à 17h37 following a purchase from 16/02/2019

Impeccable

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Acheteur Vérifié

Published on 21/02/2019 à 11h43 following a purchase from 10/02/2019

Perfect delivery and great post-purchase advice received by calling the store.

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Acheteur Vérifié

Published on 20/02/2019 à 20h56 following a purchase from 15/02/2019

As always, an order delivered quickly. And especially a very good service, it took time but they managed to find the part I was missing ^^

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Acheteur Vérifié

Published on 20/02/2019 à 16h21 following a purchase from 12/02/2019

Recognized brands, good deals, lots of style and different choices

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Acheteur Vérifié

Published on 20/02/2019 à 13h12 following a purchase from 14/02/2019

Fast shipping, no issues

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Acheteur Vérifié

Published on 20/02/2019 à 10h12 following a purchase from 15/02/2019

Clear and easy to access

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Acheteur Vérifié

Published on 20/02/2019 à 08h53 following a purchase from 13/02/2019

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 19/02/2019 à 22h20 following a purchase from 14/02/2019

!!!!

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Acheteur Vérifié

Published on 19/02/2019 à 22h20 following a purchase from 16/02/2019

Perfect

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Acheteur Vérifié

Published on 19/02/2019 à 09h56 following a purchase from 10/11/2018

Very good. Fast and compliant shipping.

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Acheteur Vérifié

Published on 19/02/2019 à 09h56 following a purchase from 10/11/2018

Very good. Fast and compliant shipping.

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Acheteur Vérifié

Published on 19/02/2019 à 07h04 following a purchase from 14/02/2019

Very good !!!!

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Acheteur Vérifié

Published on 18/02/2019 à 21h57 following a purchase from 07/02/2019

Very precise and fast!

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Acheteur Vérifié

Published on 18/02/2019 à 21h07 following a purchase from 13/02/2019

Fast delivery but not possible to choose a DPD pickup point in my town even though there are several. So 15 minutes of driving to go pick up the package.

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Acheteur Vérifié

Published on 18/02/2019 à 20h41 following a purchase from 10/02/2019

I received a pair of Burton Ruler snowboard boots... One in 43... the other in 42.5!!! Me who wanted to support a historic skate shop instead of ordering on Amazon...
Waiting for a solution

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Response from HawaiiSurf Published on 21/02/2019

Hello, as discussed over the phone, there was a mix-up with the other pair.
You can come by on Saturday as agreed to exchange the foot that doesn't fit.

Acheteur Vérifié

Published on 18/02/2019 à 18h33 following a purchase from 30/01/2019

Order compliant

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Acheteur Vérifié

Published on 18/02/2019 à 18h33 following a purchase from 30/01/2019

Order as described

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Acheteur Vérifié

Published on 18/02/2019 à 10h05 following a purchase from 13/02/2019

Top notch! Order placed on Wednesday, received on Saturday. No issues with the received product and price below the competition for this item. I recommend.

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Acheteur Vérifié

Published on 18/02/2019 à 09h27 following a purchase from 05/02/2019

Order perfect and efficient.
No over-packaging, super price!

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Acheteur Vérifié

Published on 18/02/2019 à 08h34 following a purchase from 15/02/2019

Top. Ordered Friday, received Saturday. Product as described

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Acheteur Vérifié

Published on 18/02/2019 à 00h24 following a purchase from 12/02/2019

Fast delivery, no issues.

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Acheteur Vérifié

Published on 17/02/2019 à 22h09 following a purchase from 13/02/2019

Fast shipping and product as expected

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Acheteur Vérifié

Published on 17/02/2019 à 20h00 following a purchase from 13/02/2019

Perfect, fast shipping and fast delivery, nothing to say.

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Acheteur Vérifié

Published on 17/02/2019 à 18h49 following a purchase from 15/02/2019

Free in less than 48h. Good price. Good material

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Acheteur Vérifié

Published on 17/02/2019 à 18h39 following a purchase from 10/02/2019

The Flaneurz are really great, a quality product and very practical for the city.
I was rather used to inline skates, it's confusing to switch to quad skates at first, but you get used to it very quickly.
I still find it a shame that HawaiiSurf does not offer a version equipped with brakes as they are very useful... but you can buy them for €20 on the Flaneurz site.

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Acheteur Vérifié

Published on 17/02/2019 à 18h07 following a purchase from 13/02/2019

Competitive price and fast shipping!

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Acheteur Vérifié

Published on 17/02/2019 à 16h46 following a purchase from 12/02/2019

Fast delivery in 1 day! Customer service available and top-notch! Thank you

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Acheteur Vérifié

Published on 17/02/2019 à 16h46 following a purchase from 14/02/2019

Fast delivery

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Acheteur Vérifié

Published on 17/02/2019 à 15h52 following a purchase from 12/02/2019

Delivery on time

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Acheteur Vérifié

Published on 17/02/2019 à 07h48 following a purchase from 10/02/2019

Very professional

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Acheteur Vérifié

Published on 17/02/2019 à 07h47 following a purchase from 10/02/2019

Very good

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Acheteur Vérifié

Published on 16/02/2019 à 22h44 following a purchase from 12/02/2019

fast service
maybe lacking explanation on certain products

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Acheteur Vérifié

Published on 16/02/2019 à 20h20 following a purchase from 11/02/2019

Serious

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Acheteur Vérifié

Published on 15/02/2019 à 18h27 following a purchase from 13/02/2019

Very good shop!

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Acheteur Vérifié

Published on 15/02/2019 à 16h00 following a purchase from 12/02/2019

Package received quickly and in accordance with the order, thank you. But I didn't give 5 stars because the bag of screws I ordered was torn and all the screws were scattered in the box. Luckily, no screws were missing...

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Acheteur Vérifié

Published on 15/02/2019 à 15h48 following a purchase from 11/02/2019

Fast delivery

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Acheteur Vérifié

Published on 15/02/2019 à 15h25 following a purchase from 13/02/2019

Pleasant, easy and efficient.

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Acheteur Vérifié

Published on 15/02/2019 à 15h14 following a purchase from 08/02/2019

Terrible, I ordered a product, they called me to say it is no longer available due to a stock error! Since then I am still waiting for the refund

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Response from HawaiiSurf Published on 22/02/2019

Hello,
We apologize for the unavailability of your item.
Indeed, like all online shops as well as physical ones, we are not immune to thefts, defects, or stock errors and we inform our customers in this case.
We remain an independent shop, the refund took time because we have returns, modifications, cancellations during the sale period.
Our apologies for the issues encountered with your purchase.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 15/02/2019 à 14h46 following a purchase from 02/02/2019

A lot of choice, great prices, top delivery times.

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