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K
Rating: 5 out of 5
Good fast shipping
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Perfect. My order was processed super quickly and the store even called me for a small bug. Very professional. I highly recommend!
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A
Rating: 5 out of 5
Product conforms to the description and fast shipping
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G
Rating: 5 out of 5
Very satisfied.
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G
Rating: 5 out of 5
Nice price, reasonable delay. Shipping costs are still significant...
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R
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Fast delivery and product meets my expectations. I recommend
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N
Rating: 5 out of 5
very good and fast
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R
Rating: 5 out of 5
Juliette from Hawaii surf advice is very responsive.
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A
Rating: 5 out of 5
Fast and serious. I recommend this seller.
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M
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Very good advice on the phone and customer follow-up
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B
Rating: 5 out of 5
Item perfect, super fast delivery
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F
Rating: 5 out of 5
Great service I recommend.
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B
Rating: 5 out of 5
Great team: shipping the next day and ultra-responsive management of an error for which I was responsible myself. Clearly, I will look for future purchases.
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P
Rating: 5 out of 5
Professional and super price
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Response from HawaiiSurf
Hello Philippe, A big thank you for taking the time to share your glowing review! We are delighted to learn that you appreciated our professionalism and our prices. Your satisfaction is our priority and your positive feedback motivates our team to always give their best. We hope to see you again soon at hawaiisurf.com! Good sliding ;) Best regards, The hawaiisurf.com team
S
Rating: 5 out of 5
well-designed site, easy navigation, interesting offers, very fast delivery. Nothing to report.
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Response from HawaiiSurf
Hello Sylvain, Thank you very much for your positive feedback! We are delighted that you found our site well-designed and easy to navigate. Your comments on our offers and the speed of delivery motivate us to continue providing quality service. Don't hesitate to come back for your next purchases! See you soon at HawaiiSurf and ... good sliding! Best regards, The hawaiisurf.com team
C
Rating: 5 out of 5
Very good site. Too bad the Paris 14 store is closed. I appreciated the contact with the sellers who were very good.
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Response from HawaiiSurf
Hello Christian and thank you for your warm feedback! We are delighted to learn that you appreciate our site and the quality of our sellers. We understand that the closure of our store in Paris 14 is frustrating and we share your disappointment. Your support and comments are essential for us and we hope to see you again soon on our site. Best regards, The hawaiisurf.com team
A
Rating: 4 out of 5
Very good service. The delivery during the holidays was a bit complicated but Hawaiisurf did a very good follow-up.
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J
Rating: 5 out of 5
Really great. Customer service really nice. I recommend
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Response from HawaiiSurf
Hello Jérémy and thank you very much for your flattering review! We are delighted to hear that our customer service left you with a positive impression. Your recommendation is a great reward for our team. We are always here to provide you with the best possible experience. See you soon at hawaiisurf.com and... enjoy the ride! Best regards, The hawaiisurf.com team
B
Rating: 5 out of 5
Shipping and tracking of the package ok.
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Response from HawaiiSurf
Hello Barthelemy, Thank you very much for your positive feedback! We are delighted to hear that you found the shipping and tracking of your package met your expectations. Your satisfaction is our priority and your comments encourage us to continue providing quality service. Please feel free to share your future experiences with us! Best regards, The Hawaiisurf team
E
Rating: 5 out of 5
As a confirmed practitioner for many years, I especially appreciated the advice from the store manager when I went to pick up my order. He takes the time to discuss and really knows his subject! Thank you.
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Response from HawaiiSurf
Hello Emmanuel, Thank you very much for your positive feedback! We regret to inform you that the Paris store has permanently closed its doors on March 22nd. The website is still operational and our passionate team continues to share its expertise and provide quality service. Your satisfaction is our best reward. Looking forward to seeing you again on HawaiiSurf.com! Happy sliding! Best regards, The hawaiisurf.com team
J
Rating: 5 out of 5
Wide selection, very good prices, top delivery, one of the best customer services I know... I recommend!
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Response from HawaiiSurf
Hello Jérôme, Thank you very much for your flattering review! We are delighted to hear that our wide selection, competitive prices, and delivery service met your expectations. Your satisfaction is our priority and your feedback is valuable to us. Thank you for recommending hawaiisurf.com, it motivates us to continue excelling in our mission. See you soon and... enjoy the ride! Best regards, The hawaiisurf.com team
T
Rating: 5 out of 5
I had a slight anomaly with my order which was immediately managed and rectified beyond my request. The after-sales service is top-notch. Site and staff very reliable!
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Response from HawaiiSurf
Hello Thomas, Thank you very much for your positive feedback. We are delighted to hear that we were able to rectify the situation quickly and beyond your expectations. Your satisfaction is our priority and your compliments regarding our after-sales service encourage us to continue in this direction. Please feel free to reach out to us for any other questions. See you soon on HawaiiSurf and... enjoy the ride! Best regards, The hawaiisurf.com team
J
Rating: 5 out of 5
Very good site, super fast delivery
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Response from HawaiiSurf
Hello Justine, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the speed of our delivery. Your satisfaction is our priority and your compliments encourage us to continue offering quality service. Please feel free to come back to our site, we would be happy to help you find your next adventure. Best regards, The hawaiisurf.com team
T
Rating: 5 out of 5
Fast delivery service, efficiency of customer service
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Response from HawaiiSurf
Hello Thomas, Thank you very much for your review! We are delighted to hear that you appreciated our fast delivery service and the efficiency of our team. This motivates us to continue providing a quality experience to all our customers. Your satisfaction is our priority, and we are here to meet all your needs. Best regards, The hawaiisurf.com team
G
Rating: 5 out of 5
Great promo Received very quickly Thank you
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Response from HawaiiSurf
Hello Grégory, Thank you very much for your review! We are delighted to hear that you took advantage of a great promotion and that your order was delivered quickly. Your satisfaction is our priority and your positive feedback encourages us to continue offering the best possible service. Please feel free to reach out to us for your future purchases. Best regards, The hawaiisurf.com team.
A
Rating: 5 out of 5
Super fast, simple and effective
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Response from HawaiiSurf
Hello Amine, Thank you very much for your feedback! We are delighted to learn that you found our service super fast, simple and effective. Your satisfaction is our priority and your encouragement motivates us to continue improving our service. Do not hesitate to come back to us for future adventures! Best regards, The team at hawaiisurf.com
S
Rating: 5 out of 5
Very serious site. Fast shipping. Thank you again
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Response from HawaiiSurf
Hello Sam, Thank you very much for your positive feedback! We are delighted that you appreciated the speed of our shipments and the quality of our service. Your encouragement motivates us to continue providing you with the best possible experience. We look forward to seeing you again on our site! Best regards, The hawaiisurf.com team
M
Rating: 5 out of 5
Very good! Nice discovery of the site and super nice brands!
Very fast shipping, see you soon!!
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Very fast shipping, see you soon!!
Response from HawaiiSurf
Hello Maëva and thank you very much for your positive feedback! We are delighted that you discovered our site and appreciated our selection of brands. Your mention of fast shipping particularly pleases us, as we strive to satisfy our customers as best as we can. Looking forward to seeing you soon on hawaiisurf.com! Best regards, The hawaiisurf.com team
O
Rating: 5 out of 5
Very good
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B
Rating: 5 out of 5
immediate shipping and good prices, always top at hawai surf!
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Response from HawaiiSurf
Thank you Benjamin for this feedback! Glad to always satisfy you :) See you next time on HawaiiSurf and... good sliding!
A
Rating: 4 out of 5
Good seller.
Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
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Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
Response from HawaiiSurf
Thank you Arnaud for this feedback. We will get in touch with the carrier and get back to you regarding the express delivery. We apologize for the inconveniences caused. Hoping the material gives you good sensations. See you soon on HawaiiSurf!
I
Rating: 5 out of 5
Very fast and good price.
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Response from HawaiiSurf
Thank you very much Israel for your comment! See you soon at HawaiiSurf!
B
Rating: 5 out of 5
Everything is perfect, I recommend!
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Response from HawaiiSurf
Thank you Bastien, glad that everything suits you! See you soon on HawaiiSurf :)
J
Rating: 5 out of 5
Very fast shipping, product well packaged and compliant with the description.
I will recommend from you
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I will recommend from you
T
Rating: 5 out of 5
Just perfect, corresponds to my order, the roller helmet is of very good quality.
I recommend this site
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I recommend this site
Response from HawaiiSurf
Thank you Teddy for this feedback! We wish you good skating and hope to see you very soon on HawaiiSurf!
S
Rating: 4 out of 5
Satisfied
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Response from HawaiiSurf
Thank you Stéphane, we are delighted to read this! See you soon on HawaiiSurf and happy skating!
L
Rating: 5 out of 5
Very responsive customer service following a request.
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Response from HawaiiSurf
Thank you Lise for this feedback! We hope the new item you received will suit you :) Happy skating and see you very soon at HawaiiSurf!
C
Rating: 5 out of 5
Very good
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Response from HawaiiSurf
Thank you Christian for this feedback :) Very good product choice... see you soon on HawaiiSurf and happy skating to you!