Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 11/02/2019 à 09h10 following a purchase from 07/02/2019

Great site. Fast delivery and top product

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Acheteur Vérifié

Published on 11/02/2019 à 06h54 following a purchase from 06/02/2019

Very fast

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Acheteur Vérifié

Published on 10/02/2019 à 21h45 following a purchase from 05/02/2019

good

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Acheteur Vérifié

Published on 10/02/2019 à 21h41 following a purchase from 05/02/2019

R A S with the discount perfect

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Acheteur Vérifié

Published on 10/02/2019 à 21h06 following a purchase from 03/02/2019

Top nothing to say.

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Acheteur Vérifié

Published on 10/02/2019 à 20h19 following a purchase from 03/02/2019

The order was very poorly shipped
No protection for the clothes placed directly in the box... if it had rained it would have been the same!!!!

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Response from HawaiiSurf Published on 22/02/2019

Hello, we put it directly in the box because brands send them like that in the delivery boxes they send us.
Since there should be less and less plastic, brands also have no right to put them under plastic.
When sending clothes, we still take care to fold the items well in the package.
Remaining at your disposal.

Acheteur Vérifié

Published on 10/02/2019 à 20h16 following a purchase from 03/02/2019

Pleasant site to visit, well done, quick and efficient order and shipping.

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Acheteur Vérifié

Published on 10/02/2019 à 20h12 following a purchase from 03/02/2019

PERFECT

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Acheteur Vérifié

Published on 10/02/2019 à 13h57 following a purchase from 03/02/2019

Package received on time according to the appointment made

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Acheteur Vérifié

Published on 10/02/2019 à 12h28 following a purchase from 01/02/2019

Great site, serious. Fast customer service for all requests.

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Acheteur Vérifié

Published on 10/02/2019 à 11h08 following a purchase from 03/02/2019

Excellent communication and very good service

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Acheteur Vérifié

Published on 10/02/2019 à 07h41 following a purchase from 04/02/2019

A lot of choices. The prices offered are great. Delivery is fast. The items are consistent with those ordered. I recommend.

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Acheteur Vérifié

Published on 09/02/2019 à 21h01 following a purchase from 06/02/2019

Excellent product delivery 48h
Bravo

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Acheteur Vérifié

Published on 09/02/2019 à 20h00 following a purchase from 27/01/2019

package received rather "rudimentary", but no worries

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Acheteur Vérifié

Published on 09/02/2019 à 20h00 following a purchase from 27/01/2019

package received rather "rudimentary", but no worries

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Acheteur Vérifié

Published on 09/02/2019 à 19h24 following a purchase from 05/02/2019

Package conforms and on time

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Acheteur Vérifié

Published on 09/02/2019 à 16h41 following a purchase from 02/02/2019

Another order and a good deal. Top site.

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Acheteur Vérifié

Published on 09/02/2019 à 14h46 following a purchase from 06/02/2019

Despite a missing item in the order, customer service was very responsive to resend the missing product. Call for replacement of unavailable products, choice of refund. In short, top service, it is unfortunately rare these days to have real online merchants. Sometimes the virtual boundary cools, but not for Hawaiisurf. Thank you!

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Acheteur Vérifié

Published on 09/02/2019 à 13h34 following a purchase from 07/02/2019

Very good and very fast. Package received in 36 hours

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Acheteur Vérifié

Published on 09/02/2019 à 13h07 following a purchase from 07/02/2019

All positive, product conforms to the description, delivery time super fast, keep it up

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Acheteur Vérifié

Published on 09/02/2019 à 11h07 following a purchase from 03/02/2019

The products are indeed what I ordered. I just thought the roller bag would be bigger (maybe lacking info to indicate that it is a bag intended for children's or junior rollers)

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Acheteur Vérifié

Published on 09/02/2019 à 07h59 following a purchase from 01/02/2019

Very serious store. Whether it's customer advice, product quality, or delivery.

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Acheteur Vérifié

Published on 09/02/2019 à 02h00 following a purchase from 30/01/2019

Very good shop that needs no introduction, just a slightly sturdier packaging at purchase would be welcome, and a few stickers would be great too! Otherwise, super!

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Acheteur Vérifié

Published on 09/02/2019 à 02h00 following a purchase from 30/01/2019

Very good shop that needs no introduction, just a slightly sturdier packaging at purchase would be welcome, and a few stickers would be great too! Otherwise, super!

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Acheteur Vérifié

Published on 08/02/2019 à 23h03 following a purchase from 03/02/2019

Very satisfied. Two orders on Saturday night, one on Sunday night. Called on Tuesday to cancel one of them before it was shipped. Thanks to Romain for his kindness and efficiency. Orders received on Thursday noon as announced during payment. Very professional.

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Acheteur Vérifié

Published on 08/02/2019 à 22h16 following a purchase from 02/02/2019

Fast delivery, perfect packaging. Very satisfied with my order

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Acheteur Vérifié

Published on 08/02/2019 à 20h42 following a purchase from 05/02/2019

Fast and serious

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Acheteur Vérifié

Published on 08/02/2019 à 19h52 following a purchase from 02/02/2019

Very nice jacket! Delivery time respected

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Acheteur Vérifié

Published on 08/02/2019 à 18h12 following a purchase from 04/02/2019

Fast good price good products what else?

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Acheteur Vérifié

Published on 08/02/2019 à 17h41 following a purchase from 01/02/2019

Nothing to report!

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Acheteur Vérifié

Published on 08/02/2019 à 17h30 following a purchase from 04/02/2019

Very good shipment

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Acheteur Vérifié

Published on 08/02/2019 à 16h16 following a purchase from 25/01/2019

Fast shipping and very well protected.

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Acheteur Vérifié

Published on 08/02/2019 à 16h16 following a purchase from 25/01/2019

Fast shipping and very well protected.

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Acheteur Vérifié

Published on 08/02/2019 à 15h45 following a purchase from 06/02/2019

Purchase of discounted Burton snow boots on the site, received the next day as promised, via Chronopost for an extra 10 euros. Satisfied with the service

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Acheteur Vérifié

Published on 08/02/2019 à 14h07 following a purchase from 06/02/2019

Shipping costs are quite high

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Acheteur Vérifié

Published on 08/02/2019 à 13h38 following a purchase from 06/02/2019

Fast delivery

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Acheteur Vérifié

Published on 07/02/2019 à 20h21 following a purchase from 05/02/2019

Very happy with the speed of shipping, however the small downside is that when I picked up my package the box was torn (mouse? Carrier?) Nevertheless, my item is intact. It would also be good to be able to go back and modify certain things once the order is placed, for example the relay point that I could not change. I would recommend without hesitation

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Acheteur Vérifié

Published on 07/02/2019 à 20h20 following a purchase from 03/02/2019

Fast shipping

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Acheteur Vérifié

Published on 07/02/2019 à 17h03 following a purchase from 30/01/2019

Serious site, no issues.

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Acheteur Vérifié

Published on 07/02/2019 à 17h03 following a purchase from 30/01/2019

Serious site, no issues.

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