Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 05/03/2018 à 13h38 following a purchase from 21/02/2018

Product conforms to the request, delivery time and service maintained! Good service overall. Site to recommend.

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Acheteur Vérifié

Published on 05/03/2018 à 10h39 following a purchase from 22/02/2018

Item at a price defying all competition super careful shipping no issues

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Acheteur Vérifié

Published on 05/03/2018 à 07h56 following a purchase from 28/02/2018

fast delivery, thank you, great product

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Acheteur Vérifié

Published on 05/03/2018 à 06h13 following a purchase from 28/02/2018

Order processed very quickly, delivery within 2 days! and great product, thanks to the whole team

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Acheteur Vérifié

Published on 04/03/2018 à 18h03 following a purchase from 26/02/2018

Good board

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Acheteur Vérifié

Published on 04/03/2018 à 11h21 following a purchase from 24/02/2018

Appropriate packaging, material conforms to description. Delivery delay due to snow (road closed two mornings in a row).

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Acheteur Vérifié

Published on 04/03/2018 à 10h25 following a purchase from 28/02/2018

Very fast shipping.

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Acheteur Vérifié

Published on 04/03/2018 à 08h53 following a purchase from 27/02/2018

the site is correct nothing to report overall

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Acheteur Vérifié

Published on 04/03/2018 à 08h50 following a purchase from 27/02/2018

fast delivery

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Acheteur Vérifié

Published on 04/03/2018 à 07h55 following a purchase from 27/02/2018

Excellent impeccable service

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Acheteur Vérifié

Published on 03/03/2018 à 23h37 following a purchase from 27/02/2018

Really very good.

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Acheteur Vérifié

Published on 03/03/2018 à 21h41 following a purchase from 11/02/2018

EASTPACK backpack received on time and as described, excellent logistical follow-up as well.

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Acheteur Vérifié

Published on 03/03/2018 à 18h06 following a purchase from 26/02/2018

Easy to purchase, interesting price, fast delivery.

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Acheteur Vérifié

Published on 03/03/2018 à 10h36 following a purchase from 24/02/2018

Corresponds to the product, nothing to complain about.

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Acheteur Vérifié

Published on 03/03/2018 à 08h50 following a purchase from 27/02/2018

Very competitive price, fast shipping, perfect product.

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Acheteur Vérifié

Published on 03/03/2018 à 06h47 following a purchase from 27/02/2018

great

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Acheteur Vérifié

Published on 02/03/2018 à 21h29 following a purchase from 26/02/2018

As usual, I am very satisfied! Choice, price, and ultra-fast delivery!

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Acheteur Vérifié

Published on 02/03/2018 à 17h46 following a purchase from 26/02/2018

Delivery and product matching our expectations. Perfect!

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Acheteur Vérifié

Published on 02/03/2018 à 17h34 following a purchase from 10/02/2018

Very complete site, with a wide choice, expect about a week for delivery.

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Acheteur Vérifié

Published on 02/03/2018 à 08h58 following a purchase from 26/02/2018

Fast and good price.

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Acheteur Vérifié

Published on 01/03/2018 à 22h57 following a purchase from 25/02/2018

Fast, compliant, and unbeatable price. Well done!

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Acheteur Vérifié

Published on 01/03/2018 à 19h18 following a purchase from 25/02/2018

Trustworthy site where I have already ordered plenty of materials, without any disappointment ;)

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Acheteur Vérifié

Published on 01/03/2018 à 19h15 following a purchase from 25/02/2018

Perfect, fast and efficient!

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Acheteur Vérifié

Published on 01/03/2018 à 14h40 following a purchase from 25/02/2018

Timelines respected, package well packaged.

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Acheteur Vérifié

Published on 01/03/2018 à 11h10 following a purchase from 24/02/2018

Very fast and careful delivery. Perfect order to my expectations, too bad there is no maintenance booklet with explanations.

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Acheteur Vérifié

Published on 01/03/2018 à 08h42 following a purchase from 22/02/2018

Fast and serious. Compliant with the order.

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Acheteur Vérifié

Published on 01/03/2018 à 00h51 following a purchase from 06/02/2018

Good, accessible by phone for the necessary additional information.

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Acheteur Vérifié

Published on 28/02/2018 à 12h58 following a purchase from 24/02/2018

Good reception, product availability very quick! I was able to pick up my coat within 2 hours of my order.

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Acheteur Vérifié

Published on 28/02/2018 à 11h23 following a purchase from 24/02/2018

Excellent

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Acheteur Vérifié

Published on 27/02/2018 à 22h49 following a purchase from 21/02/2018

Very good

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Acheteur Vérifié

Published on 27/02/2018 à 21h17 following a purchase from 23/02/2018

Order with in-store pickup. Arrived at the store, the product was missing. They offered me a higher-end and more expensive item for which I had to pay nothing extra. So even if there was a small hiccup, I left very happy!

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Acheteur Vérifié

Published on 27/02/2018 à 18h58 following a purchase from 22/02/2018

Very fast delivery and in good condition.

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Acheteur Vérifié

Published on 27/02/2018 à 12h07 following a purchase from 20/02/2018

Fast delivery, well packaged, keep it up

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Acheteur Vérifié

Published on 27/02/2018 à 05h50 following a purchase from 22/02/2018

Ordered Thursday evening received Saturday morning just perfect!

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Acheteur Vérifié

Published on 26/02/2018 à 23h27 following a purchase from 21/02/2018

Awesome service. Will recommend and definitely shop again :)

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Acheteur Vérifié

Published on 26/02/2018 à 16h54 following a purchase from 22/02/2018

Very good and fast delivery!

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Acheteur Vérifié

Published on 26/02/2018 à 15h25 following a purchase from 22/02/2018

Order received within 48 hours. Well packaged. Conforms to my expectations. Easy to navigate site, clear in the description of items. I recommend this seller.

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Acheteur Vérifié

Published on 26/02/2018 à 12h13 following a purchase from 18/02/2018

Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!

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Response from HawaiiSurf Published on 01/03/2018

Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 26/02/2018 à 10h20 following a purchase from 19/02/2018

Fast and careful shipping. Service up to standard.

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Acheteur Vérifié

Published on 26/02/2018 à 08h17 following a purchase from 20/02/2018

Very reliable site, impeccable service quality, very attentive and relevant comments. I have been ordering from them for 10 years and have never had to complain.

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