Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 18/12/2017 à 09h32 following a purchase from 12/12/2017

Very fast delivery, in barely 48 hours.

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Acheteur Vérifié

Published on 17/12/2017 à 22h39 following a purchase from 13/12/2017

Super fast, super efficient! Thank you!

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Acheteur Vérifié

Published on 17/12/2017 à 19h24 following a purchase from 11/12/2017

Super fast delivery. Very satisfied with my order.

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Acheteur Vérifié

Published on 17/12/2017 à 18h35 following a purchase from 11/12/2017

Fast and compliant. Good price

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Acheteur Vérifié

Published on 17/12/2017 à 09h31 following a purchase from 10/12/2017

It's a great site! The sellers respond quickly to messages and advise us very well. Secure site and fast delivery (about 3 days). I recommend 100%!

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Acheteur Vérifié

Published on 16/12/2017 à 17h05 following a purchase from 12/12/2017

Ordered immediately and almost immediately delivered! Will renew!

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Acheteur Vérifié

Published on 16/12/2017 à 15h50 following a purchase from 11/12/2017

Bravo for the ease of navigation on the site, the promotions, and the fast and not prohibitively expensive delivery.

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Acheteur Vérifié

Published on 16/12/2017 à 14h26 following a purchase from 12/12/2017

Perfect, fast shipping on the right products!

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Acheteur Vérifié

Published on 16/12/2017 à 13h20 following a purchase from 11/12/2017

Compliant with our request! Nothing to complain about the delay. Highly recommend! BOGIL59

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Acheteur Vérifié

Published on 16/12/2017 à 12h59 following a purchase from 12/12/2017

Super delivery service, super discount!! What more can I say, thank you for this fast and efficient transaction

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Acheteur Vérifié

Published on 16/12/2017 à 10h43 following a purchase from 12/12/2017

Very satisfied, the shipment was very fast. The only small downside: the choice of relay points to pick up packages is quite limited (city of Lille), otherwise it's great!

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Acheteur Vérifié

Published on 16/12/2017 à 10h40 following a purchase from 09/12/2017

They sent me the jacket I ordered with the store's anti-theft tag :(

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Response from HawaiiSurf Published on 21/12/2017

Hello Sir,
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 16/12/2017 à 10h13 following a purchase from 11/12/2017

Very well equipped

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Acheteur Vérifié

Published on 16/12/2017 à 00h31 following a purchase from 11/12/2017

Great site - fast shipping - very good after-sales service/
DPD delivery not great, the delivery person was not careful at all

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Acheteur Vérifié

Published on 15/12/2017 à 22h24 following a purchase from 11/12/2017

Great site, efficiency, deadline respected, thank you very much....!!!

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Acheteur Vérifié

Published on 15/12/2017 à 21h33 following a purchase from 11/12/2017

Reactive. Well documented. Easy.
Very good

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Acheteur Vérifié

Published on 15/12/2017 à 19h46 following a purchase from 11/12/2017

Superb service as usual.
Express delivery even during the holiday season, thank you ;-)

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Acheteur Vérifié

Published on 15/12/2017 à 17h58 following a purchase from 11/12/2017

to recommend

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Acheteur Vérifié

Published on 15/12/2017 à 16h58 following a purchase from 04/12/2017

I picked up my purchase at the Ivry store. Perfect :)

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Acheteur Vérifié

Published on 15/12/2017 à 15h50 following a purchase from 08/12/2017

Top price (enter your FFRS license number to benefit from special club rates!). Super fast delivery, package received in perfect condition. More than early enough for Christmas :) Thank you!!!

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Acheteur Vérifié

Published on 15/12/2017 à 15h37 following a purchase from 11/12/2017

Friendly and precise advisor in their responses, package received within the announced timeframe!

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Acheteur Vérifié

Published on 15/12/2017 à 12h21 following a purchase from 11/12/2017

Very quick handling of the order and delivery as well. Very professional. I recommend

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Acheteur Vérifié

Published on 15/12/2017 à 11h03 following a purchase from 10/12/2017

Product as described. And deadlines respected.

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Acheteur Vérifié

Published on 15/12/2017 à 07h38 following a purchase from 09/12/2017

Fast
Reliable

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Acheteur Vérifié

Published on 15/12/2017 à 07h04 following a purchase from 10/12/2017

Very serious. A lot of choice. Interesting prices. Order received very quickly.

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Acheteur Vérifié

Published on 14/12/2017 à 22h56 following a purchase from 10/12/2017

Pleasant and easy-to-use site. Good products. Fast delivery.

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Acheteur Vérifié

Published on 14/12/2017 à 19h48 following a purchase from 09/12/2017

Very clear site

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Acheteur Vérifié

Published on 14/12/2017 à 19h26 following a purchase from 10/12/2017

Good

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Acheteur Vérifié

Published on 14/12/2017 à 17h33 following a purchase from 09/12/2017

Fast and efficient

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Acheteur Vérifié

Published on 14/12/2017 à 16h06 following a purchase from 09/12/2017

I am satisfied with the service

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Acheteur Vérifié

Published on 13/12/2017 à 22h57 following a purchase from 09/12/2017

Very good

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Acheteur Vérifié

Published on 13/12/2017 à 21h37 following a purchase from 24/11/2017

Excellent contact, very fast shipping.

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Acheteur Vérifié

Published on 13/12/2017 à 21h34 following a purchase from 04/12/2017

GOOD

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Acheteur Vérifié

Published on 13/12/2017 à 13h02 following a purchase from 06/12/2017

Easy to use

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Acheteur Vérifié

Published on 13/12/2017 à 10h45 following a purchase from 06/12/2017

Small problem with the order, quickly resolved by phone with a seller.
Very responsive, Thank you!

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Acheteur Vérifié

Published on 13/12/2017 à 10h10 following a purchase from 23/11/2017

professional

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Acheteur Vérifié

Published on 13/12/2017 à 00h16 following a purchase from 08/12/2017

Delivery as expected and item compliant very good quality

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Acheteur Vérifié

Published on 12/12/2017 à 20h37 following a purchase from 07/12/2017

Order, tracking, reception, delay: no issues

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Acheteur Vérifié

Published on 12/12/2017 à 09h16 following a purchase from 08/12/2017

Perfect

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Acheteur Vérifié

Published on 11/12/2017 à 21h07 following a purchase from 07/12/2017

Perfect

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