HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.
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Response from HawaiiSurf
Hello, Thank you for ordering your snowboard on our site. The announced delivery time of 48 hours applies to shipments entrusted to GLS, which handles "standard" packages. The delivery of snowboards requires a specialized carrier for fragile and bulky packages. According to our general sales conditions, this type of package is delivered within 4 to 7 working days depending on your location. I remain available via your customer area for more information. See you soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2023
Product meets expectations. Delivery time respected, impeccable condition of the package.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Perfect
On time
Missing a screw to change the wheel with the brake. (Problem comes from Rollerblade)
Hawai Surf did what was necessary very quickly..!
Bravo and thank you
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Response from HawaiiSurf
Hello, I sincerely thank you for taking the time to share your experience with us. We are delighted that our customer service was able to satisfy you quickly. :) See you soon! Have a very nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
everything is satisfactory
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to order your gloves. Would you have more information to share with us in order to best meet your expectations? While waiting for your response, I wish you a very nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2023
Fast and careful shipping. Well-stocked products.
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Response from HawaiiSurf
Hello, We thank you for your order and are delighted that your Ripcurl wetsuit suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2023
Easy order: good visibility of products / delivery in record time
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order. Our logistics team is doing its best to get your orders to you as quickly as possible. We look forward to seeing you again soon on our site. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Fast delivery. Quality rollers. Competitive price. Pleasure to place the order. Kudos to the whole team!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. :) See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2022
Exchange without problems
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Response from HawaiiSurf
Hello, We are delighted that the North Face sweatshirt suits you. Have a very nice day. See you soon! Cecilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2023
Fast delivery, products conform to the description, no issues.
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. Hoping to see you again soon on our site. Have a nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2023
Very serious site, very fast delivery.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2023
Order placed very easily, the site is well designed. Shipped and received quickly.
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Response from HawaiiSurf
Hello, Thank you for choosing Hawaiisurf to place your order. We are delighted to read that you were satisfied with your experience. See you soon on our site. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Very satisfied with the site and the products purchased.
I do not give 5 stars but it is independent of the Hawaiisurf site.
I was not completely satisfied with the delivery provided by GLS.
The delivery person did not take the time to ring the bell to deliver the package.
He placed it automatically in the safe place I had suggested in case of absence.
I saw him pass in front of my house while I was in my kitchen...
Not very professional...
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Response from HawaiiSurf
Hello, First of all, I would like to thank you for your order. I am sorry that the delivery service did not meet your expectations. Please note that when you make a request for instructions such as "leave in a safe place" it takes precedence over the initial delivery request and is considered a new instruction. I will still pass the information on to the delivery service so that improvements can be made. I wish you a pleasant day and hope to see you again soon on our site. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.
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Response from HawaiiSurf
Hello, I have noted your message. I apologize for the anomaly encountered with your order. The delivery person in charge of your delivery did not follow the procedure, and I will make sure to report this to our account manager so that a reminder of the procedure is given to the delivery person. I have contacted you via your customer area to get more details about the condition of the jacket received. See you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2023
Great! Very fast and careful shipping. Customer service that responds systematically without waiting and is attentive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2023
Very serious site and fast shipping with tracking. First order and very satisfied.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2023
Very fast delivery and top customer service.
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Response from HawaiiSurf
Hello, We are delighted that your O'neill Lycra suits you. The entire Hawaiisurf team hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2023
Good
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Response from HawaiiSurf
Hello, We are delighted that your Globe longboard suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2023
Fast and with reasonable prices
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Response from HawaiiSurf
Hello, We are delighted that you like your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2023
Perfect. Delivered quickly.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2023
Great!
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Response from HawaiiSurf
Hello, We are delighted that your Carhartt shirt suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2023
Very good
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Very happy, order placed at 11 am delivered the next day at the end of the day in Haute Savoie with express delivery. Product as described, neat packaging, 20% discount plus a free snowboard bag from Hawaiisurf, I am thrilled with this site. Thank you again.
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Response from HawaiiSurf
Hello, We are delighted that your Jones snow suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Great price and very fast shipping, impeccable
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Response from HawaiiSurf
Hello, We are delighted that your Burton snow and Black Crows poles suit you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Fast delivery. Products match the photos/description.
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Perfect
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Response from HawaiiSurf
Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2023
Pro!
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Top, fast and quality product.
Thank you
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Response from HawaiiSurf
Hello, We are delighted that your Saint-Jacques wetsuit suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Perfect, fast and the item matches the description
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Very fast, responsive. Not disappointed at all
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Response from HawaiiSurf
Hello, We are delighted that your Ripcurl wetsuit suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
perfect
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2023
Received quickly!
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Response from HawaiiSurf
Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2022
The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
Everything was perfectly compliant: from the product to the delivery
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a good evening. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Everything is perfect and fast.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
very helpful service
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Response from HawaiiSurf
Hello, Thank you for taking the time to give us a review. We stay available for any advice or help in the choice of your items. Have a beautiful day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Choice and fast delivery.
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Response from HawaiiSurf
Hello, We are delighted that your wetsuit suits you. Hoping to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Expert sellers and excellent advice. Very good material, thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order as well as for your loyalty. Hoping to see you again soon on our site. Have a nice end of the day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
Super serious and super fast!
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Response from HawaiiSurf
Good evening, Thank you for choosing Hawaiisurf to order your wetsuits! Have a nice evening and see you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Very good service. Customer service is excellent and shipments are super fast and arrive in perfect condition.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Perfect, fast shipping. Top products!!!
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Response from HawaiiSurf
Hello, I am glad that the ordered decks pleased you. Hoping to see you very soon on our site. Have a nice evening! Cécilia from Hawaiisurf
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