HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello, Thank you for taking the time to share your experience. Hoping to see you again soon on our site. Have a nice day Cecilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
Perfect!
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to order your Carhartt jacket. The entire Hawaiisurf team hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2022
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Navigation is very simple. The site is easy to access and understand, and the items are appealing.
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Response from HawaiiSurf
Hello, Thank you for your order. We are delighted that the ordered Protest fleece pleases you. Have a great day and see you very soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Impeccable
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Very fast delivery and article as described. Very good service.
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Response from HawaiiSurf
Hello, We are very happy to hear that you are satisfied with your new sweater. Have a beautiful day :) See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Very fast shipping!
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2022
Great site, very well done! Delivery faster than expected
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that the ordered skate pack pleases you. You just have to ride! See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2022
Pleasant site, quick order processing. Conforming shipment. Good quality/price ratio products.
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Response from HawaiiSurf
Hello, We are delighted that your hood fits you well. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2022
Perfect, fast delivery and top tracking. Small downside regarding the package which did not seem very sturdy, but nothing serious!!
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. I take note of your comment and will ensure it is passed on to the relevant department. The entire Hawaiisurf team wishes you a pleasant day. Cécilia from Hawaiisurf.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Excellent. Order placed Sunday evening and received early Tuesday afternoon. I had requested home delivery because it was free, but it was delivered to a pickup point. That worked out for me in the end.
I had already ordered items and as always, I am never disappointed.
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Response from HawaiiSurf
Hello, First of all, we would like to thank you for your order and your loyalty. Hoping to see you again soon. Have a great day. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
Fast delivery. Product conforms. Perfect.
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Response from HawaiiSurf
Hello, We are delighted to learn that you like your order. Our logistics team strives every day to ship your orders as quickly as possible. Have a great day. Cecilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Completely satisfied. Fast order and delivery.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Satisfied with my order. Quality product
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Response from HawaiiSurf
Hello, Thank you for choosing Hawaiisurf to place your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Order, delivery, and product perfect
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Response from HawaiiSurf
Hello, We are delighted that you like your Patagonia fleece. Have an excellent day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Efficient and pleasant service, I just advise not to get the size wrong, which remains difficult without being able to try. The return service is good, but the return is not covered, which is a shame. So I am quite satisfied.
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to place your order. Being a small family business, we unfortunately cannot cover return shipping costs. However, if an exchange is possible, we cover the shipping costs of the new order. To guide you to the right size, we strive to present size guides to help you find the right fit. If any information is missing, we are available at 05 33 78 06 00 to provide you with answers. I hope the ordered size suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Super effective site. Fast delivery. Nothing to complain about
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Response from HawaiiSurf
Hello, First of all, I want to thank you for your order. The entire Hawaiisurf team is delighted that you like your surfskate. Have a nice day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Fast, efficient, attractive prices, and a commercial offer in return
I recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great afternoon and see you soon :) Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Very good packaging and fast shipping.
No issues.
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Order in click and collect, no information on order tracking
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Response from HawaiiSurf
Hello Madam, Thank you for taking the time to give your feedback. We are always eager to know our areas for improvement. I will make sure to pass your comment to the relevant department so that it can be implemented as soon as possible. The entire Hawaiisurf team hopes that you like your Patagonia cap. Have a great day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Serious store with good advice. Very helpful and friendly sellers.
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Response from HawaiiSurf
Hello, We are glad that your Rhythm swimsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Perfect
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Response from HawaiiSurf
Hello, We are pleased that your Vissla wetsuit suits you. Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!
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Response from HawaiiSurf
Hello, We are sorry that your experience on our site was not good. Unfortunately, the products in your cart can only be selected by you. However, our customer service remains at your disposal for any request for exchange or product return. The whole Hawaiisurf team wishes you a good day Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Fast and professional
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
Great price and very good site with people to talk to in case of problems. Hyper responsive and professional. All good. Thank you, very happy to have known your site.
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Everything went perfectly for my first order on your site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
They are trustworthy and super quick with their shipments. They sent me the wrong item first, but they immediately solved it!
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Response from HawaiiSurf
Hi, We are very happy that your Primitive t-shirt suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Perfectly smooth purchase on this site and the item met my expectations. I recommend this seller!
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Response from HawaiiSurf
Hello, We are delighted that your Vissla jacket fits you well. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Very well and arrive very quickly.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Perfect!
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Response from HawaiiSurf
Hello, We are delighted that your O'neill wetsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very good site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Order preparation and delivery were quick during this holiday season. Very good experience. Thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Everything was perfect. The shipping was super fast. A wonder!
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Impeccable!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Perfect
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Received within the indicated timeframe and perfectly packaged
Very good first experience
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Order quickly dispatched and in line with my expectations, thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order and that our delivery service met your expectations. :) Have a great day. See you soon, Cécilia from Hawaiisurf
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