HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello, We have sent you a return label and we are sending you the correct merchandise. Hoping our customer service has satisfied you. The entire HawaiiSurf team wishes you a good day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2021
precious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2021
compliant and quality products, customer service present
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Top notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2021
Impeccable. Quality REKD protections. They hold really well and are really effective. Fast delivery and well protected. Nice price. Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Good prices, good brands, express delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Top delivery, very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2021
Seller with very good advice and friendly. Quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2021
Speed
Efficiency
And the board arrived in 15 days without any damage.
See you soon
I will return
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2021
Perfect!!!! Nothing to complain about the items and the fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Order arrived well, everything is ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Yo I ordered a yow kontiki from them, had no problem good timing, good relationship etc etc :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2021
very happy with the quality better than in the photos and received before the date thank you I recommend quality cordially 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2021
Very satisfied with the product, quality and deadline respected, I will not hesitate to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
I came to pick up my order at the Parisian store, the seller was very pleasant. The future of this historic store seems assured.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2021
Very good, a small bug on the site at the time of payment, probably due to my browser but the Hawaii surf team resolved it quickly so that my son received his skateboard on time! Thanks to them
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
Fast delivery. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2021
The board is superb, delivery is fast and the product is very well packaged, I recommend to everyone, this is not our first purchase and certainly not the last
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2021
very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2021
Great brands, Rip n Dip, Rhythm...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Very good, very good advice from Tom, package received.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2021
Fast efficient friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Excellent. Personalized customer service. The agents are attentive and provide excellent advice. Pure happiness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
Perfect! Very fast delivery, item conforms to super quality! Go for it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2021
I love HawaiiSurf and their excellent customer service. A pleasure to return to a more compact store and even better service. Tip-top and thank you again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Always a pleasure to shop at Hawaiisurf...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Quick exchange. Very good communication and follow-up. Top sneakers. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2021
Very good purchase: plenty of available equipment, helpful and competent seller, flawless customer follow-up: very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Product arrived on the scheduled date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Fast delivery, top advice, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Fast and meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Customer Service responsiveness extremely quick and available!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2021
I ordered my board on the Hawaiisurf website and received it with an impact on the underside of the board. I immediately informed Hawaiisurf but had to follow up three times to get a response which was ultimately negative. They don't want to know anything (no commercial gesture and they don't even open a file with the carrier)... it's my fault if my board is damaged... really a shame to trust a site only to receive a new but damaged board. I do not recommend this site.
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Response from HawaiiSurf
Hello,
We are sorry to hear that you were not satisfied. However, before shipping we notified you insisting that it was essential to unpack the board and check it in front of the carrier to avoid such inconveniences. Surfboards are particularly fragile products and need to be checked carefully. We are sorry for this situation and we are ready to offer you a gesture on a future order to compensate for your disappointment. Please contact customer service at [email protected].
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
Delivery scheduled for today, Wednesday, before 3 PM
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Seller available and competent even though he was alone on a Saturday in August and there were many customers to serve at the same time.
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