Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2020
Great, as usual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Order shipped quickly! Good product but the size did not fit me. Too bad the return costs are on me but efficient customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Board assembled the day after the order, delivery faster than expected.. top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good, fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Fast and compliant shipping, no issues
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2020
Customer service is extremely slow despite 6 calls, still no refund Apparently 'the depot' is overwhelmed with returns... bad sign... The questioning of the so-called depot should be considered, refunding a PayPal payment takes about 2 minutes 30 Thanks to the return tracking, I know that the package has been at the depot for more than 3 days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Fast and efficient, I recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Great!!! Nothing to complain about, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
product ok received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Fast delivery and product as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
great to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Ultra fast delivery, thanks to the team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Very good despite a small delivery issue, the selected relay point no longer accepted package drop-off. The logistics provider offered me home delivery the next day, I appreciated the gesture.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Perfect, good quality and delivered in 3 days
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
The board is great, my son loves it. Delivery on time. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Order received very quickly. No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
As usual: fast delivery and packaging that protects my purchase well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Very good advice....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Order received very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Very good, fast service, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Fast delivery and product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Oh yes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
A problem with the delivery, so received a week after the scheduled date. But satisfied overall, responsive and efficient customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very good service, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2020
Arrived in two days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Satisfied with the handling (speed of shipping and refund). However, there is a lack of clarity regarding the follow-up on returns.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Navigation on the site without problems, fast delivery, my purchase was a simple roller brake.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
Great. Fast delivery and great advice from the sellers (in Paris but also by phone and messenger)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Hello After 3 weeks, I am still waiting for my package which should have been delivered to a pickup point. The first pickup point did not accept GLS packages but it was still referenced. After contacting the site, I requested to change the pickup point. No notification regarding the change, just an oral agreement by phone. The carrier confirms to me that the package has been delivered to the new pickup point but they cannot find it. After multiple calls, no news and I am still waiting for my package and no one gets back to me regarding a new delivery or a refund (it's up to me to do all the steps, incredible ...)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Ultra fast delivery, product as described. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
compliant and delivered without delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Product as described, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
No issues, very fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2020
No delivery notice, no information regarding the arrival of the delivery person, the grip is rolled up which is very inconvenient to install!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Order as expected and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
A problem with the delivery, we picked up the wet package after having to come back because they couldn't find the package, the pickup point leaves much to be desired
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
Very complete site
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