HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
very good site, I am happy with my order only the shipping costs are a bit high but otherwise it was fast and I am very satisfied with the products
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that your experience with HawaiiSurf went very well overall, regarding shipping costs we do not set them, you can benefit from free shipping for a total purchase of €79. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Ultra-fast delivery even in this very difficult period. Bravo to the whole Hawaii Surf team and to GLS.
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Response from HawaiiSurf
Hello Sir,
We thank you for this positive review, we do everything necessary to ensure your satisfaction in all circumstances, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
perfect
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Response from HawaiiSurf
Hello Sir,
We thank you for this review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Perfect, both in terms of material and delivery it was fast, top, perfect! Thank you
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Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Pleasant site with a choice
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Response from HawaiiSurf
Hello Sir,
We thank you for this positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Order received quickly, quality material!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your message, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2020
Very good value for money, responsive on messenger and a little gift on top, not to mention the fast delivery, I recommend.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we are happy to know that finally despite the exceptional wait for your order it is now in your possession! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Pleasant site, excellent price and order received as agreed.
The store even contacted me to clarify a doubt about my order: excellent communication, what more can I say?!
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Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, our after-sales service does what is necessary to reassure you especially in these difficult times! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
Excellent, good explanations, good photos and fast service. Quality product as indicated on the site.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read your positive experience in our e-commerce store, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
delivered very quickly
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy that the delivery went well, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
-
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Response from HawaiiSurf
Hello Sir,
Thank you for your positive rating, see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Lack of description on the product on the site: but extremely satisfied with the products and the handling of the order.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, can you tell us what you found lacking in the description so we can make the changes? We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2020
Fast shipping, good reception, thank you :)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
All good, great price and fast delivery.
Satisfied customer recommends this site.
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Response from HawaiiSurf
Hello Sir,
We thank you not only for your positive review but also for your recommendation, it makes us extremely happy! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Received within an acceptable timeframe considering the confinement period.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2020
Top notch, nothing to say!
Translated reviews
Response from HawaiiSurf
Hello Sir,
What can we add? We thank you for this positive review, we are happy to see your satisfaction, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
Great!
Item corresponding 100%, careful and fast delivery.
A big thank you.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2020
Order received quickly and as expected.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read you, we thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2020
I wanted to thank you for your quick shipping following my order.
Ahead of what was planned and especially, despite this damn virus you are doing great.
Thank you very much and have a nice day!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is up to us to thank you for your trust, your loyalty and your positive review which makes us extremely happy! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2020
Delivery arrived 2 days early. Very good service.
Translated reviews
Response from HawaiiSurf
Hello Sir,
She really wanted to be with you for this order! ;)
We thank you for your positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Order received very quickly, even during the confinement period.
After-sales service attentive.
Well done!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is with pleasure that we read you, we want to thank you for this positive review and we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Great
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive review, see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2020
I did not receive my order, COVID-19 is surely the cause of the delay, but an email informing about the delays would be more appropriate than asking me to rate something that I think will not arrive before 15 to 20 days instead of the 5 announced.
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Response from HawaiiSurf
Hello Sir,
As you may have indicated, the health crisis we are all currently experiencing is the cause of the extension of certain deliveries, we, like the delivery people, are doing our best to ensure that all your orders reach you on time, however, it may happen that the delay is slightly longer than announced, especially at this time.
Regarding the email, it is an automatic email sent by Avis Vérifiés, it does not depend on us.
In the end, all's well that ends well, we are happy to see that today you have your order in your possession and that it did not take 20 days, phew!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2020
Perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
Nothing to say arrived on time, compliant and in perfect condition. Thank you
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, we are happy to read you and see that your experience went very well, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Good responsiveness and merchant
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to see your appreciation following your order on our e-commerce store. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
Fast shipping and compliant product. Very satisfied with my order.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to see your satisfaction, we thank you for your feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2020
Order shipped and received quickly! Good material
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we hope to see you again very soon and we thank you for your feedback!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
Nothing to report.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2020
Order received quickly nothing to say
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
received on time unfortunately, the jacket will not be worn much this season!!! sniff
Translated reviews
Response from HawaiiSurf
Hello Sir,
Yes... What a sadness what is happening right now... But it will be for next season which we hope will be better! We thank you anyway for your feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2020
Delivered in 2 days, compliant products
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2020
The package was torn, and the rollers were not even wrapped, I am very disappointed.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are sorry that your experience did not go as planned, we will forward your points to the relevant service and also to the carrier.
See you soon, the HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
Great products, very nice.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback! See you soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
Perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you, thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2020
compliant and fast
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2020
Fast delivery, compliant products, perfect!
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, see you very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
Very good and fast
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2020
Very good service, especially the messenger account that responds super quickly! It's sure and certain that it makes closing the sale faster when you have questions!! Thank you very much
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your message, we hope to see you again very soon and we thank you for this positive feedback!
The HawaiiSurf team.
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