Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 25/03/2019 à 12h56 following a purchase from 23/03/2019

Perfect

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Acheteur Vérifié

Published on 25/03/2019 à 12h54 following a purchase from 20/03/2019

Product received faster than expected, in great condition despite the packaging box being very damaged. The board is great, not tested yet but can't wait to do so.

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Acheteur Vérifié

Published on 24/03/2019 à 15h41 following a purchase from 17/03/2019

Good site quality products and easy returns if needed

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Acheteur Vérifié

Published on 24/03/2019 à 10h12 following a purchase from 17/03/2019

Very satisfied. A company I would recommend to my friends

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Acheteur Vérifié

Published on 24/03/2019 à 06h14 following a purchase from 17/03/2019

Fast and efficient

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Acheteur Vérifié

Published on 23/03/2019 à 13h18 following a purchase from 17/03/2019

Impeccable service! Product is in shape, sent quickly, well packaged. Helpful and attentive staff, very efficient :-)!

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Acheteur Vérifié

Published on 23/03/2019 à 13h11 following a purchase from 20/03/2019

Order as described, very fast delivery and information at every step: it's perfect

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Acheteur Vérifié

Published on 23/03/2019 à 12h55 following a purchase from 19/03/2019

Qualified staff, large stock with cutting-edge products. In short, the best for sliding sports at the gates of Paris (including for sea surfing with a real dedicated range). Not to mention the excellent atmosphere that prevails in this shop. Thank you very much and well done!

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Acheteur Vérifié

Published on 23/03/2019 à 12h45 following a purchase from 21/03/2019

Delivery as described and on time!

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Acheteur Vérifié

Published on 23/03/2019 à 08h31 following a purchase from 17/03/2019

very happy delivered on time

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Acheteur Vérifié

Published on 22/03/2019 à 20h31 following a purchase from 17/03/2019

Super quality

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Acheteur Vérifié

Published on 21/03/2019 à 20h04 following a purchase from 16/03/2019

Good site

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Acheteur Vérifié

Published on 21/03/2019 à 19h59 following a purchase from 17/03/2019

quality service

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Acheteur Vérifié

Published on 21/03/2019 à 19h13 following a purchase from 17/03/2019

Maybe consider training your employees to put two similar shoes in one box.

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Acheteur Vérifié

Published on 21/03/2019 à 15h29 following a purchase from 16/03/2019

Fast shipping, top merchandise, can't wait to get back on quads... 30 years later! Thank you Hawaii Surf

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Acheteur Vérifié

Published on 21/03/2019 à 15h26 following a purchase from 17/03/2019

Always so satisfied since I bought my first snowboard 30 years ago!!

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Acheteur Vérifié

Published on 21/03/2019 à 08h50 following a purchase from 13/03/2019

Perfect, order as described delivered before the indicated date (just a pity not to have received a notification from the carrier). Packaging was great, nothing to say.

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Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Very professional and efficient

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Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Well designed, unfortunately not all accessories are available and sizes are often out of stock for roller types (FR igor)

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Acheteur Vérifié

Published on 19/03/2019 à 09h14 following a purchase from 10/03/2019

Fast order and delivery, careful packaging of items, nothing to complain about.

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Acheteur Vérifié

Published on 19/03/2019 à 07h08 following a purchase from 13/03/2019

Very good price

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Acheteur Vérifié

Published on 18/03/2019 à 18h21 following a purchase from 14/03/2019

Ultra fast delivery, top products!

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Acheteur Vérifié

Published on 18/03/2019 à 15h39 following a purchase from 04/03/2019

1st order received in 24 hours (with extra charge)
Very satisfied.

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Acheteur Vérifié

Published on 17/03/2019 à 18h53 following a purchase from 09/03/2019

I bought skis, I received them 3 days later, in good packaging, well done, I recommend this site

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Acheteur Vérifié

Published on 17/03/2019 à 14h08 following a purchase from 15/03/2019

Fast delivery to a relay point, product meets my expectations.

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Acheteur Vérifié

Published on 17/03/2019 à 11h46 following a purchase from 13/03/2019

NO COMPLAINTS, VERY WELL PACKAGED RECEIVED QUICKLY. AS ORDERED

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Acheteur Vérifié

Published on 17/03/2019 à 11h45 following a purchase from 10/03/2019

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Acheteur Vérifié

Published on 16/03/2019 à 17h30 following a purchase from 13/03/2019

Efficient and fast. Quality products at the best price!

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Acheteur Vérifié

Published on 16/03/2019 à 16h00 following a purchase from 13/03/2019

Very responsive, I received the suit 2 days after my order, very appreciated

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Acheteur Vérifié

Published on 15/03/2019 à 23h23 following a purchase from 09/03/2019

Perfect

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Acheteur Vérifié

Published on 15/03/2019 à 17h04 following a purchase from 11/03/2019

Very good for tracking and shipping

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Acheteur Vérifié

Published on 15/03/2019 à 13h59 following a purchase from 12/03/2019

Items received the next day by DPD. As ordered. Recommended by Hawaiisurf for the purchase of Snow boots (Burton Ruler on sale at 50%).

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Acheteur Vérifié

Published on 15/03/2019 à 07h34 following a purchase from 09/03/2019

Order received on time, with everything I needed.

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Acheteur Vérifié

Published on 14/03/2019 à 19h25 following a purchase from 12/03/2019

Perfect, fast shipping, good communication with customer service (for shipping date)

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Acheteur Vérifié

Published on 14/03/2019 à 18h01 following a purchase from 08/03/2019

Fast delivery, hassle-free transaction

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Acheteur Vérifié

Published on 14/03/2019 à 16h59 following a purchase from 09/03/2019

Excellent!!!!! We will return very soon

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Acheteur Vérifié

Published on 14/03/2019 à 16h34 following a purchase from 12/03/2019

Very helpful people and good advice.

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Acheteur Vérifié

Published on 14/03/2019 à 16h18 following a purchase from 08/03/2019

Serious site, I recommend it.

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Acheteur Vérifié

Published on 14/03/2019 à 15h14 following a purchase from 12/03/2019

Unrefunded returns present a real problem especially when the sizes indicated on the site do not correspond to the size of the ordered shoes...

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Response from HawaiiSurf Published on 14/03/2019

Hello,
What size did you receive? In the case of an error on our part, the return is covered.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/03/2019 à 14h49 following a purchase from 08/03/2019

Reactive and friendly at the same time

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