Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 29/08/2018 à 00h26 following a purchase from 23/08/2018

Very efficient, quality product for cheap with fast delivery

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Acheteur Vérifié

Published on 28/08/2018 à 21h35 following a purchase from 24/08/2018

Fast delivery and no problems.

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Acheteur Vérifié

Published on 28/08/2018 à 21h31 following a purchase from 24/08/2018

Fast, great price, free shipping

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Acheteur Vérifié

Published on 28/08/2018 à 14h23 following a purchase from 24/08/2018

Super fast!

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Acheteur Vérifié

Published on 28/08/2018 à 13h46 following a purchase from 23/08/2018

Real good deals on quality equipment, with impeccable and fast service!

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Acheteur Vérifié

Published on 27/08/2018 à 18h06 following a purchase from 22/08/2018

I had a small issue with the order preparation time but after my call, the person I spoke to on the phone was very responsive and I received my order on time. Well done

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Acheteur Vérifié

Published on 27/08/2018 à 14h10 following a purchase from 18/08/2018

Perfect!!

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Acheteur Vérifié

Published on 27/08/2018 à 07h44 following a purchase from 22/08/2018

Order not delivered, item unavailable

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Response from HawaiiSurf Published on 29/08/2018

Hello,
We apologize for the stock issue with your order. We have tried to contact you as soon as possible to see what interested you the most. And we have also processed the refund as quickly as possible.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 26/08/2018 à 22h35 following a purchase from 22/08/2018

Good price, top products, fast shipping.
I recommend Hawaiisurf without any problem.

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Acheteur Vérifié

Published on 26/08/2018 à 21h38 following a purchase from 22/08/2018

excellent. professional team

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Acheteur Vérifié

Published on 26/08/2018 à 14h41 following a purchase from 21/08/2018

Simple and fast

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Acheteur Vérifié

Published on 26/08/2018 à 13h13 following a purchase from 22/08/2018

Very good just if possible a better responsiveness for the delivery tracking.

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Acheteur Vérifié

Published on 26/08/2018 à 07h40 following a purchase from 21/08/2018

Sihop is great!
Great products, respect for delivery times and very pleasant customer service.
I recommend

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Acheteur Vérifié

Published on 26/08/2018 à 07h24 following a purchase from 21/08/2018

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Acheteur Vérifié

Published on 25/08/2018 à 16h48 following a purchase from 21/08/2018

Very good, no issues. Product received quickly, it matches the description perfectly.

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Acheteur Vérifié

Published on 25/08/2018 à 11h36 following a purchase from 20/08/2018

Package very well packaged and delivered very quickly.
Very satisfied with my order and I thank Hawaï surf and its team.

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Acheteur Vérifié

Published on 25/08/2018 à 11h34 following a purchase from 15/08/2018

perfect, thank you

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Acheteur Vérifié

Published on 25/08/2018 à 08h58 following a purchase from 21/08/2018

Great

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Acheteur Vérifié

Published on 24/08/2018 à 23h54 following a purchase from 17/08/2018

top as usual

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Acheteur Vérifié

Published on 24/08/2018 à 11h55 following a purchase from 16/08/2018

good price and fast delivery

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Acheteur Vérifié

Published on 24/08/2018 à 11h00 following a purchase from 19/08/2018

Very fast delivery, roller in perfect condition and well packaged.

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Acheteur Vérifié

Published on 23/08/2018 à 19h43 following a purchase from 19/07/2018

Delivered to a pickup point instead of home.

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Response from HawaiiSurf Published on 13/09/2018

Hello,
We apologize for this delivery error and are reporting the information to TNT.
We will issue a refund for your shipping costs.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 23/08/2018 à 16h46 following a purchase from 19/08/2018

Very good online site, pleasant phone contact and well-priced products, reliable and fast shipping.
I recommend this brand without any problem.

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Acheteur Vérifié

Published on 23/08/2018 à 13h56 following a purchase from 17/08/2018

Fast and product matching exactly what I was looking for

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Acheteur Vérifié

Published on 22/08/2018 à 20h40 following a purchase from 11/08/2018

Excellent seller thank you

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Acheteur Vérifié

Published on 22/08/2018 à 17h34 following a purchase from 09/08/2018

Very good, I recommend!

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Acheteur Vérifié

Published on 22/08/2018 à 10h44 following a purchase from 02/08/2018

Serious site. Fast delivery and perfect product all for a super competitive price.

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Acheteur Vérifié

Published on 20/08/2018 à 13h04 following a purchase from 15/08/2018

Perfect regarding the order, delivery, and follow-up with personalized response. The only thing is that the product price was higher than the competition, but I chose a brand that I trusted. Thank you

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Acheteur Vérifié

Published on 19/08/2018 à 00h01 following a purchase from 14/08/2018

Simple, fast, and efficient

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Acheteur Vérifié

Published on 18/08/2018 à 03h44 following a purchase from 13/08/2018

Perfect

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Acheteur Vérifié

Published on 17/08/2018 à 13h11 following a purchase from 09/08/2018

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Acheteur Vérifié

Published on 17/08/2018 à 12h21 following a purchase from 13/08/2018

Fast service, very well packaged, product in perfect condition. Everything is top!

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Acheteur Vérifié

Published on 17/08/2018 à 10h11 following a purchase from 12/08/2018

Very serious. Fast. Careful packaging. Thank you

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Acheteur Vérifié

Published on 16/08/2018 à 14h14 following a purchase from 11/08/2018

Late delivery and there is no tracking, and when I sent them a message their response did not match what is written on their site.

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for the delay of your order but the drivers did not come on the day your order was supposed to leave, and we were then closed until 16/08, to which address did you send your email? Best regards, HAWAIISURF

Acheteur Vérifié

Published on 16/08/2018 à 10h25 following a purchase from 08/08/2018

Very fast, even in August!!

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Acheteur Vérifié

Published on 16/08/2018 à 06h51 following a purchase from 26/07/2018

product error

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Response from HawaiiSurf Published on 23/08/2018

Hello, We currently have no feedback or email regarding your order, what was the error on your order? Best regards, Romain, HAWAIISURF

Acheteur Vérifié

Published on 15/08/2018 à 18h15 following a purchase from 10/08/2018

no news from the site after 5 days, order status still in preparation. while delivery was scheduled for the 14th or 15th. no tracking very disappointed especially since it was for my birthday on the 14th and that's why I ordered on Friday before 3 PM. the next day - 15% available on the site! so big disappointment.

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for the delay on your order, the order was prepared on the 11th for departure on the 13th and delivery on the 14th, however, the drivers did not come to pick up our orders on Monday. We were then closed from the 12th to the 16th, which is why we could not get back to you before the 16th. We indeed had a promo code for the duration of our closure, which started the next day, and of course, that was not related to your order. Promo code that was applied to your order. Best regards, Romain, HAWAIISURF

Acheteur Vérifié

Published on 14/08/2018 à 21h54 following a purchase from 08/08/2018

FAST AND COMPLIANT DELIVERY

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Acheteur Vérifié

Published on 14/08/2018 à 13h45 following a purchase from 10/08/2018

Order compliant and processed very quickly, I am very happy with the delivery times, top-notch.

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Acheteur Vérifié

Published on 14/08/2018 à 13h43 following a purchase from 10/08/2018

2nd order placed on Hawaiisurf and always delighted with the speed of order processing.

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