Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

Reset filters

Acheteur Vérifié

Published on 17/06/2018 à 22h41 following a purchase from 13/06/2018

Order received at home 2 days later, great.
Very satisfied.

Translated reviews

Acheteur Vérifié

Published on 17/06/2018 à 21h01 following a purchase from 29/05/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 17/06/2018 à 20h12 following a purchase from 13/06/2018

Very very fast delivery! Well done

Translated reviews

Acheteur Vérifié

Published on 17/06/2018 à 19h50 following a purchase from 12/06/2018

The snowboard was damaged, I am very disappointed! I understand why it was cheap... I will return it tomorrow!

Translated reviews

Acheteur Vérifié

Published on 17/06/2018 à 10h14 following a purchase from 12/06/2018

Nothing to complain about these wheels, excellent for slalom.

Translated reviews

Acheteur Vérifié

Published on 16/06/2018 à 15h54 following a purchase from 12/06/2018

Order placed here on the advice of a friend, and he was right. Fast and careful shipping, to a relay point, it's perfect!

Translated reviews

Acheteur Vérifié

Published on 16/06/2018 à 11h32 following a purchase from 27/05/2018

Perfect, fast delivery and customer service responding very quickly to emails.

Translated reviews

Acheteur Vérifié

Published on 16/06/2018 à 08h37 following a purchase from 11/06/2018

Perfect!
Fast delivery and product perfectly in line with my expectations.

Translated reviews

Acheteur Vérifié

Published on 16/06/2018 à 00h55 following a purchase from 11/06/2018

Good advisors and easy to contact in case of problems.

Translated reviews

Acheteur Vérifié

Published on 15/06/2018 à 18h44 following a purchase from 06/06/2018

Great communication.

Translated reviews

Acheteur Vérifié

Published on 14/06/2018 à 22h18 following a purchase from 10/06/2018

Very easy to use site, fast and efficient.

Translated reviews

Acheteur Vérifié

Published on 14/06/2018 à 20h46 following a purchase from 10/06/2018

Nothing to say, it's perfect

Translated reviews

Acheteur Vérifié

Published on 14/06/2018 à 19h27 following a purchase from 10/06/2018

Order shipped on the scheduled date, very good site Hawaii surf

Translated reviews

Acheteur Vérifié

Published on 14/06/2018 à 17h36 following a purchase from 10/06/2018

Fast and careful shipping, good follow-up by the transport company.

Translated reviews

Acheteur Vérifié

Published on 14/06/2018 à 07h52 following a purchase from 09/06/2018

attractive

Translated reviews

Acheteur Vérifié

Published on 13/06/2018 à 22h00 following a purchase from 06/06/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 13/06/2018 à 17h31 following a purchase from 08/06/2018

Top advisors in roller expertise, impeccable delivery.

Translated reviews

Acheteur Vérifié

Published on 13/06/2018 à 01h53 following a purchase from 08/06/2018

super fast !!!! perfect, thank you !!!!

Translated reviews

Acheteur Vérifié

Published on 12/06/2018 à 11h04 following a purchase from 06/06/2018

I recommend

Translated reviews

Acheteur Vérifié

Published on 11/06/2018 à 21h49 following a purchase from 05/06/2018

Easy access and choice.

Translated reviews

Acheteur Vérifié

Published on 11/06/2018 à 21h19 following a purchase from 07/06/2018

Very good as delivered 3 days early

Translated reviews

Acheteur Vérifié

Published on 11/06/2018 à 15h55 following a purchase from 06/06/2018

Very fast delivery

Translated reviews

Acheteur Vérifié

Published on 11/06/2018 à 13h28 following a purchase from 07/06/2018

Very serious site in order management, very well packaged material, delivery in record time, quality material. I ordered a pair of rollers and I am very happy with them. Site found through my web searches, great find, I recommend. The stocks are up to date, the product sheets are well detailed. In short, a successful first shopping experience.

Translated reviews

Acheteur Vérifié

Published on 11/06/2018 à 12h06 following a purchase from 06/06/2018

Fast...effective! No issues

Translated reviews

Acheteur Vérifié

Published on 11/06/2018 à 05h59 following a purchase from 03/06/2018

Very good site with correct delivery times. I will recommend the site.

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 22h30 following a purchase from 06/06/2018

a very good site, fast delivery, top delivery information, very good site I recommend

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 14h32 following a purchase from 06/06/2018

Quick response to emails, interesting promo, fast delivery, choice, really great!

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 14h25 following a purchase from 05/06/2018

Fast and undamaged delivery.

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 14h22 following a purchase from 05/06/2018

very fast delivery!!

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 12h41 following a purchase from 05/06/2018

Shipping on time and received in less than 2 days, perfect

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 08h44 following a purchase from 30/05/2018

Very good, the rollers I ordered were too small, I called and got someone quickly on the line who guided me and a few days later I had rollers in my size

Translated reviews

Acheteur Vérifié

Published on 10/06/2018 à 08h19 following a purchase from 05/06/2018

Very serious site. Delivery more than fast. Careful packaging for good protection of my skis. The price of the skis unbeatable. I recommend Hawaii surf

Translated reviews

Acheteur Vérifié

Published on 09/06/2018 à 20h01 following a purchase from 04/06/2018

Fast, simple and effective

Translated reviews

Acheteur Vérifié

Published on 09/06/2018 à 18h56 following a purchase from 05/06/2018

Very happy with my order that arrived very quickly

Translated reviews

Acheteur Vérifié

Published on 09/06/2018 à 12h21 following a purchase from 04/06/2018

After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.

Translated reviews

Response from HawaiiSurf Published on 09/06/2018

Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not

Acheteur Vérifié

Published on 08/06/2018 à 15h11 following a purchase from 03/06/2018

A bit scared when seeing the package that had the shape of the board, but ultimately very well packaged. Fast shipping. And information communicated in real time. Nothing to complain about.

Translated reviews

Acheteur Vérifié

Published on 08/06/2018 à 11h10 following a purchase from 03/06/2018

Superb shoes!

Translated reviews

Acheteur Vérifié

Published on 08/06/2018 à 09h54 following a purchase from 31/05/2018

Delivery on time, perfect packaging

Translated reviews

Acheteur Vérifié

Published on 07/06/2018 à 17h26 following a purchase from 03/06/2018

Super order, absolutely not disappointed, my boyfriend was delighted with the board and the very short delivery time!

Translated reviews

Acheteur Vérifié

Published on 07/06/2018 à 15h40 following a purchase from 29/05/2018

Fast delivery and impeccable condition of my order. I recommend this reliable site

Translated reviews