Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

Reset filters

Acheteur Vérifié

Published on 28/05/2018 à 12h32 following a purchase from 24/05/2018

24h delivery to pickup point, LET'S ROLL !!!!!

Translated reviews

Acheteur Vérifié

Published on 28/05/2018 à 12h07 following a purchase from 21/05/2018

Clear catalog, easy navigation

Translated reviews

Acheteur Vérifié

Published on 27/05/2018 à 20h14 following a purchase from 23/05/2018

Very good site, I received my package very quickly. The only thing is that the shoe box was damaged, but the shoes were not damaged so it's not a big deal.

Translated reviews

Acheteur Vérifié

Published on 27/05/2018 à 18h51 following a purchase from 06/05/2018

Simple to use site and very professional at the same time (Good product details, Videos on the YouTube platform...). Pure happiness!

Translated reviews

Acheteur Vérifié

Published on 27/05/2018 à 17h42 following a purchase from 22/05/2018

Information by phone, product availability, shipping speed, solid packaging.

Translated reviews

Acheteur Vérifié

Published on 26/05/2018 à 20h48 following a purchase from 17/05/2018

A lot of gear in stock. Very good site.

Translated reviews

Acheteur Vérifié

Published on 26/05/2018 à 10h42 following a purchase from 22/05/2018

Perfect
Efficient, cool and professional

Translated reviews

Acheteur Vérifié

Published on 26/05/2018 à 09h17 following a purchase from 21/05/2018

Perfect! fast shipping, well packaged, site to recommend.

Translated reviews

Acheteur Vérifié

Published on 26/05/2018 à 08h00 following a purchase from 21/05/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 26/05/2018 à 06h36 following a purchase from 05/05/2018

Easy order, fast delivery

Translated reviews

Acheteur Vérifié

Published on 26/05/2018 à 06h05 following a purchase from 21/05/2018

Very good

Translated reviews

Acheteur Vérifié

Published on 25/05/2018 à 13h41 following a purchase from 20/05/2018

Well done....complete....easy phone contact

Translated reviews

Acheteur Vérifié

Published on 25/05/2018 à 08h58 following a purchase from 21/05/2018

The site is well done and easy to navigate, a lot of choices in the products offered. I highly recommend this site.
Small downside: unavailability of certain sizes in the rollers.

Translated reviews

Acheteur Vérifié

Published on 24/05/2018 à 19h57 following a purchase from 20/05/2018

Top service and products

Translated reviews

Acheteur Vérifié

Published on 23/05/2018 à 22h10 following a purchase from 18/05/2018

Thank you

Translated reviews

Acheteur Vérifié

Published on 23/05/2018 à 18h05 following a purchase from 19/05/2018

Well readable and understandable. Shipment before the date, well protected, a flawless performance.

Translated reviews

Acheteur Vérifié

Published on 23/05/2018 à 13h24 following a purchase from 17/05/2018

Received on time. Products as described. No issues.

Translated reviews

Acheteur Vérifié

Published on 23/05/2018 à 10h44 following a purchase from 25/04/2018

Respect for the delivery time

Translated reviews

Acheteur Vérifié

Published on 22/05/2018 à 08h37 following a purchase from 15/05/2018

Fast delivery. Very good.

Translated reviews

Acheteur Vérifié

Published on 21/05/2018 à 18h42 following a purchase from 16/05/2018

Very very heavy! Well packaged, fast shipping.

Translated reviews

Acheteur Vérifié

Published on 21/05/2018 à 14h12 following a purchase from 13/05/2018

Respect for the delivery deadline

Translated reviews

Acheteur Vérifié

Published on 21/05/2018 à 07h22 following a purchase from 16/05/2018

fast delivery. Very good.

Translated reviews

Acheteur Vérifié

Published on 21/05/2018 à 00h37 following a purchase from 15/05/2018

Very very heavy! Well packaged, fast shipping.

Translated reviews

Acheteur Vérifié

Published on 20/05/2018 à 17h44 following a purchase from 16/05/2018

Good site for buying rollers even if sometimes a bit expensive

Translated reviews

Acheteur Vérifié

Published on 20/05/2018 à 09h57 following a purchase from 16/05/2018

Order received in 2 days, I am super happy!

Translated reviews

Acheteur Vérifié

Published on 20/05/2018 à 09h54 following a purchase from 15/05/2018

Very good site

Translated reviews

Acheteur Vérifié

Published on 19/05/2018 à 00h44 following a purchase from 14/05/2018

Fast. Perfect

Translated reviews

Acheteur Vérifié

Published on 18/05/2018 à 19h06 following a purchase from 12/05/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 18/05/2018 à 17h59 following a purchase from 13/05/2018

Good product, good price, fast shipping

Translated reviews

Acheteur Vérifié

Published on 18/05/2018 à 05h57 following a purchase from 14/05/2018

High quality site, ultra fast delivery service

Translated reviews

Acheteur Vérifié

Published on 17/05/2018 à 21h17 following a purchase from 13/05/2018

Top fast shipping!

Translated reviews

Acheteur Vérifié

Published on 17/05/2018 à 19h26 following a purchase from 12/05/2018

A team that listens, more than friendly and professional, I was very well advised, very happy with my purchase, my rollers were delivered in 24 hours, I can only recommend them, top..

Translated reviews

Acheteur Vérifié

Published on 17/05/2018 à 18h15 following a purchase from 12/05/2018

Very good. 1 day of preparation. Package arrived on time!

Translated reviews

Acheteur Vérifié

Published on 17/05/2018 à 12h59 following a purchase from 04/05/2018

As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.

Translated reviews

Response from HawaiiSurf Published on 17/05/2018

Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards

Acheteur Vérifié

Published on 17/05/2018 à 07h38 following a purchase from 12/05/2018

Order received very quickly and attractive price!! Perfect!

Translated reviews

Acheteur Vérifié

Published on 17/05/2018 à 00h59 following a purchase from 12/05/2018

The customer service is great and the customer is very well taken care of. Small problem with an item that was no longer in stock because the site was apparently not updated, too bad. But depending on this problem was resolved very quickly.

Translated reviews

Acheteur Vérifié

Published on 17/05/2018 à 00h37 following a purchase from 11/05/2018

Super good product, everything arrived well and very quickly too!

Translated reviews

Acheteur Vérifié

Published on 16/05/2018 à 12h05 following a purchase from 04/05/2018

Very good site, which I have known for a long time. The staff is welcoming, friendly, attentive and gives very good advice. I recommend this site with complete confidence.

Translated reviews

Acheteur Vérifié

Published on 15/05/2018 à 17h16 following a purchase from 10/05/2018

TOP because it renews often.

Translated reviews

Acheteur Vérifié

Published on 15/05/2018 à 13h21 following a purchase from 09/05/2018

Very Good

Translated reviews