Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 15/05/2018 à 07h15 following a purchase from 09/05/2018

Nothing to complain about. Perfect!

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Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 06/05/2018

Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.

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Response from HawaiiSurf Published on 16/05/2018

Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.

Acheteur Vérifié

Published on 14/05/2018 à 19h45 following a purchase from 08/05/2018

I just received it, it is perfect!

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Acheteur Vérifié

Published on 14/05/2018 à 14h52 following a purchase from 08/05/2018

Compliant and careful shipping.

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Acheteur Vérifié

Published on 14/05/2018 à 11h29 following a purchase from 29/04/2018

The delivery is fast and the tracking is very precise! I received a great Polar skate Co T-shirt, I am delighted!

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Acheteur Vérifié

Published on 11/05/2018 à 14h36 following a purchase from 07/05/2018

Quality packaging. Very fast. Perfect overall

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Acheteur Vérifié

Published on 10/05/2018 à 12h36 following a purchase from 05/05/2018

Impeccable! The nice days are arriving at the same time as my board! Thank you for the fairly quick delivery despite the holidays!!

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Acheteur Vérifié

Published on 09/05/2018 à 16h46 following a purchase from 04/05/2018

Very fast, no problems

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Acheteur Vérifié

Published on 09/05/2018 à 11h13 following a purchase from 05/05/2018

Order shipped and received within the expected time. Clear tracking, nothing to complain about. Moreover, the product was in line with expectations.

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Acheteur Vérifié

Published on 08/05/2018 à 16h47 following a purchase from 04/05/2018

Very fast and careful shipping

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Acheteur Vérifié

Published on 08/05/2018 à 13h11 following a purchase from 01/05/2018

Efficient and fast!! Nothing to say!

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Acheteur Vérifié

Published on 08/05/2018 à 10h43 following a purchase from 03/05/2018

Very easy to access site and easy to find items

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Acheteur Vérifié

Published on 08/05/2018 à 08h45 following a purchase from 02/05/2018

Efficient and fast! The questions posed to customer service, through the site, were answered promptly. I recommend!

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Acheteur Vérifié

Published on 07/05/2018 à 19h47 following a purchase from 03/05/2018

Impeccable, I recommend!

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Acheteur Vérifié

Published on 07/05/2018 à 10h37 following a purchase from 02/05/2018

I have never received a package that arrived so quickly. Thank you

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Acheteur Vérifié

Published on 07/05/2018 à 09h14 following a purchase from 30/04/2018

Very fast!

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Acheteur Vérifié

Published on 06/05/2018 à 20h24 following a purchase from 02/05/2018

Fast and compliant

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Acheteur Vérifié

Published on 06/05/2018 à 12h55 following a purchase from 01/05/2018

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Acheteur Vérifié

Published on 06/05/2018 à 12h21 following a purchase from 02/05/2018

Package received very quickly, perfectly packaged, top customer service. I recommend 100%

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Acheteur Vérifié

Published on 06/05/2018 à 00h41 following a purchase from 01/05/2018

Very pleasantly surprised by the speed of delivery (24h), order tracking, seriousness, and professionalism.
Well packaged,
Very satisfied, it was perfect!
Thank you

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Acheteur Vérifié

Published on 05/05/2018 à 18h19 following a purchase from 01/05/2018

Delivery time respected, package well packaged,

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Acheteur Vérifié

Published on 04/05/2018 à 22h35 following a purchase from 25/04/2018

Super fast and compliant order

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Acheteur Vérifié

Published on 04/05/2018 à 21h45 following a purchase from 30/04/2018

Good

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Acheteur Vérifié

Published on 04/05/2018 à 17h21 following a purchase from 29/04/2018

Perfect

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Acheteur Vérifié

Published on 03/05/2018 à 21h54 following a purchase from 28/04/2018

I am very happy with my purchase. I called the seller before making my online purchase. I was very well advised. The delivery was very fast. What more can I say but thank you.

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Acheteur Vérifié

Published on 03/05/2018 à 13h28 following a purchase from 28/04/2018

Fast delivery
Pleasant and accommodating person on the phone

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Acheteur Vérifié

Published on 02/05/2018 à 23h10 following a purchase from 28/04/2018

Nothing to report, courteous and nice sellers, quality products at unbeatable prices! You can buy with your eyes closed

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Acheteur Vérifié

Published on 02/05/2018 à 22h50 following a purchase from 27/04/2018

Perfect, nothing to report!

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Acheteur Vérifié

Published on 02/05/2018 à 21h47 following a purchase from 28/04/2018

And a very good customer service!!

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Acheteur Vérifié

Published on 02/05/2018 à 15h53 following a purchase from 28/04/2018

super site

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Acheteur Vérifié

Published on 02/05/2018 à 11h17 following a purchase from 10/04/2018

A very good site. I recommend it without hesitation.

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Acheteur Vérifié

Published on 01/05/2018 à 11h29 following a purchase from 27/04/2018

very fast

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Acheteur Vérifié

Published on 30/04/2018 à 21h35 following a purchase from 26/04/2018

Super site, super store. Super nice and very competent sellers.
In short, pure happiness

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Acheteur Vérifié

Published on 30/04/2018 à 19h14 following a purchase from 21/04/2018

After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.

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Response from HawaiiSurf Published on 04/05/2018

Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC

Acheteur Vérifié

Published on 30/04/2018 à 09h04 following a purchase from 25/04/2018

Very fast delivery

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Acheteur Vérifié

Published on 29/04/2018 à 21h35 following a purchase from 25/04/2018

Perfect, nothing to say.

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Acheteur Vérifié

Published on 29/04/2018 à 14h37 following a purchase from 25/04/2018

Top!

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Acheteur Vérifié

Published on 29/04/2018 à 13h36 following a purchase from 25/04/2018

Very good site, ultra fast delivery and perfect product, thank you

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Acheteur Vérifié

Published on 29/04/2018 à 13h00 following a purchase from 25/04/2018

As usual, order received super quickly and in excellent condition, nothing to say!

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Acheteur Vérifié

Published on 28/04/2018 à 20h15 following a purchase from 24/04/2018

Very good

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