Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 12/08/2017 à 16h48 following a purchase from 08/08/2017

Product very well packaged. Compliant. Received the next day. (If all sites were at this level it would be the paradise of e-commerce.).

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Acheteur Vérifié

Published on 12/08/2017 à 07h48 following a purchase from 07/08/2017

Efficient, order received quickly

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Acheteur Vérifié

Published on 12/08/2017 à 02h16 following a purchase from 31/07/2017

This order is a supplement to my order 1098556: you sent me both orders in the same package, and charged as if two packages had been sent, i.e. 2x 20eur = 40eur. I have written to the 'roller' service, then to the 'orders and delivery' service, I have received no response or any refund of 1x the shipping costs, i.e. 20eur. It's dishonest, and I will not buy anything from you again.

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Response from HawaiiSurf Published on 12/08/2017

Hello, The refund is indeed in progress, with the sales we have quite a bit of processing, the second shipping fee will be refunded via your payment method at the beginning of next week. We had indicated to you to place your order as a supplement in 'Hawaiisurf store pickup' to avoid paying a second shipping fee and the delay in refunding it. Best regards, Romain HAWAIISURF

Acheteur Vérifié

Published on 11/08/2017 à 23h40 following a purchase from 07/08/2017

Very good quality articles at attractive prices

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Acheteur Vérifié

Published on 11/08/2017 à 21h42 following a purchase from 07/08/2017

Perfect

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Acheteur Vérifié

Published on 11/08/2017 à 18h44 following a purchase from 07/08/2017

Easy, fast and unbeatable prices

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Acheteur Vérifié

Published on 11/08/2017 à 18h16 following a purchase from 07/08/2017

Fast and serious shipping

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Acheteur Vérifié

Published on 11/08/2017 à 18h14 following a purchase from 07/08/2017

Perfect

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Acheteur Vérifié

Published on 11/08/2017 à 17h13 following a purchase from 07/08/2017

Impeccable, nothing to say. Go for it

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Acheteur Vérifié

Published on 11/08/2017 à 08h48 following a purchase from 07/08/2017

Your site, we can't easily find all the products in one click, like the Celio site or the Jules site, the products are however very well priced

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Acheteur Vérifié

Published on 10/08/2017 à 22h13 following a purchase from 06/08/2017

Very good site - secure payment and super fast delivery. I am very satisfied with this first order.

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Acheteur Vérifié

Published on 10/08/2017 à 19h23 following a purchase from 06/08/2017

Serious site, wide choice of products, fast delivery

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Acheteur Vérifié

Published on 10/08/2017 à 07h58 following a purchase from 06/08/2017

Perfect team

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Acheteur Vérifié

Published on 09/08/2017 à 21h31 following a purchase from 04/08/2017

Nothing to complain about^^ Very attractive prices on many branded and quality products, fast shipping and receipt without any issues, impeccable packaging.

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Acheteur Vérifié

Published on 09/08/2017 à 12h40 following a purchase from 05/08/2017

Lots of choices, accessible and well-organized website. Fast and careful delivery, products conforming and in good condition.

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Acheteur Vérifié

Published on 09/08/2017 à 09h56 following a purchase from 04/08/2017

Delivery received on the scheduled date. Very satisfied with my order

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Acheteur Vérifié

Published on 08/08/2017 à 20h25 following a purchase from 29/07/2017

Clear and precise, I was able to find what I was looking for easily.

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Acheteur Vérifié

Published on 08/08/2017 à 18h50 following a purchase from 04/08/2017

Regarding hawaiisurf, only positive really!, both the commercial side and the very fast delivery service in less than 24 hours. In case of any issue with a product or an order, they are always available by phone or email, I absolutely appreciate it, very good store, I recommend!

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Acheteur Vérifié

Published on 08/08/2017 à 17h38 following a purchase from 03/08/2017

Very serious site, very fast shipping

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Acheteur Vérifié

Published on 06/08/2017 à 19h02 following a purchase from 02/08/2017

Very satisfied, recommend

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Acheteur Vérifié

Published on 06/08/2017 à 17h45 following a purchase from 28/07/2017

Fast and careful shipping

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Acheteur Vérifié

Published on 06/08/2017 à 16h52 following a purchase from 01/08/2017

Package received very quickly!! I recommend hawaiisurf

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Acheteur Vérifié

Published on 06/08/2017 à 16h50 following a purchase from 02/08/2017

Clear

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Acheteur Vérifié

Published on 06/08/2017 à 14h16 following a purchase from 29/07/2017

Good

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Acheteur Vérifié

Published on 05/08/2017 à 15h24 following a purchase from 01/08/2017

Perfect, order Monday morning arrives Tuesday morning

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Acheteur Vérifié

Published on 05/08/2017 à 11h58 following a purchase from 31/07/2017

Quick serious

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Acheteur Vérifié

Published on 05/08/2017 à 11h08 following a purchase from 31/07/2017

Very well received on time, the delivery person was very friendly

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Acheteur Vérifié

Published on 05/08/2017 à 09h40 following a purchase from 31/07/2017

Good site and easy, order compliant.

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Acheteur Vérifié

Published on 04/08/2017 à 16h29 following a purchase from 30/07/2017

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 04/08/2017 à 15h35 following a purchase from 31/07/2017

I am thinking of buying a set of 5 Gorilla fins on sale, but there is a problem: I end up with a set of 3 fins for a board that I wanted to equip in quad. The very high price (145 euros) for only 3 fins (I deliberately avoid taking FCSII which is a bit expensive for my taste) is apparently due to the materials (gold or platinum certainly).
After a call to Customer Service, I was told that it is specified in the description that it is a set of 3 fins. I checked the site from several different places, with PC or MAC, Firefox or Google Chrome, the descriptions are empty.
So inform yourself before ordering to avoid ending up with 1 fin at 100 euros. I will not order from this site again.

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Response from HawaiiSurf Published on 04/08/2017

Hello,
We apologize for your order, on one hand the prices are set by the brands and distributors, and we retailers have little freedom on these prices outside of sale periods. Secondly, it was clearly indicated that it was a set of three fins in the description, plus one of the additional photos clearly showed the three fins in one view.
Well aware that this is not what you expected, a return is always possible for a refund.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 04/08/2017 à 13h41 following a purchase from 31/07/2017

Fast, efficient, as per the photo,

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Acheteur Vérifié

Published on 04/08/2017 à 11h56 following a purchase from 30/07/2017

A cool site for streetwear culture enthusiasts.

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Acheteur Vérifié

Published on 04/08/2017 à 09h29 following a purchase from 30/07/2017

The site is very clear without complications, everything is respected, the deadline, the product,

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Acheteur Vérifié

Published on 04/08/2017 à 08h01 following a purchase from 29/07/2017

Always satisfied with the site and its offers

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Acheteur Vérifié

Published on 03/08/2017 à 23h46 following a purchase from 28/07/2017

Fast and professional, nothing to say, I highly recommend

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Acheteur Vérifié

Published on 03/08/2017 à 22h43 following a purchase from 29/07/2017

I recommend this site

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Acheteur Vérifié

Published on 03/08/2017 à 18h49 following a purchase from 30/07/2017

Fast and efficient!

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Acheteur Vérifié

Published on 03/08/2017 à 12h36 following a purchase from 29/07/2017

Good welcome and good service

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Acheteur Vérifié

Published on 03/08/2017 à 07h46 following a purchase from 29/07/2017

A very large choice and ultra-fast delivery.

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Acheteur Vérifié

Published on 02/08/2017 à 20h44 following a purchase from 29/07/2017

Super place
A super site

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