Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 19/12/2016 à 18h03 following a purchase from 15/12/2016

Very serious
Delivery time respected

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Acheteur Vérifié

Published on 19/12/2016 à 17h50 following a purchase from 15/12/2016

Quick reception, compliant with the order. Perfect

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Acheteur Vérifié

Published on 19/12/2016 à 12h57 following a purchase from 13/12/2016

Easy to use, wide choice of clothing, shoes, accessories!

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Acheteur Vérifié

Published on 19/12/2016 à 12h01 following a purchase from 14/12/2016

Order delivered quickly in perfect condition.

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Acheteur Vérifié

Published on 18/12/2016 à 23h05 following a purchase from 14/12/2016

Very good value for money

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Acheteur Vérifié

Published on 18/12/2016 à 22h34 following a purchase from 14/12/2016

Awesome

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Acheteur Vérifié

Published on 18/12/2016 à 13h34 following a purchase from 12/12/2016

Quick reception and good product

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Acheteur Vérifié

Published on 18/12/2016 à 13h33 following a purchase from 13/12/2016

Perfect, as always!

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Acheteur Vérifié

Published on 18/12/2016 à 12h05 following a purchase from 11/12/2016

Ultra fast delivery it's great!! Thank you

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Acheteur Vérifié

Published on 18/12/2016 à 11h08 following a purchase from 14/12/2016

Just perfect! There was a defect in my order, they called me right away to offer me another equivalent product. Ultra fast delivery and perfectly packaged. I recommend 100 percent.

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Acheteur Vérifié

Published on 18/12/2016 à 09h05 following a purchase from 14/12/2016

Efficient and fast.

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Acheteur Vérifié

Published on 17/12/2016 à 15h18 following a purchase from 13/12/2016

Delivery time not respected
Sms email sent to retrieve product while it is still not delivered
Big mess

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Response from HawaiiSurf Published on 17/12/2016

Hello,
It seems indeed that there was a bug during the delivery of your order as discussed together by email.
It was indicated deposited in relay on 15/12 while it was deposited on 16/12.
Please excuse us for these 7 hours of delay in the delivery of your order during this holiday season.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 17/12/2016 à 14h50 following a purchase from 13/12/2016

Efficiency and speed of delivery

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Acheteur Vérifié

Published on 17/12/2016 à 13h32 following a purchase from 12/12/2016

Efficient, fast, careful shipping.

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Acheteur Vérifié

Published on 17/12/2016 à 12h06 following a purchase from 13/12/2016

Satisfied or refunded... not really. Following a misunderstanding regarding the positioning of my bindings on my skis (a sophisticated computer tool to choose your position could easily be implemented), they did not want to take back my skis. For the boards I understand, once they are drilled they are unsellable. However, they could at least take back the bindings so that I can choose another model with different drillings that would allow me to position my bindings as I wish.

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Response from HawaiiSurf Published on 20/12/2016

Hello,
I just checked with my colleagues, if the bindings have not been used we can take them back even if they have been mounted.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 17/12/2016 à 09h00 following a purchase from 12/12/2016

Available for advice and quick for shipping. To recommend

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Acheteur Vérifié

Published on 17/12/2016 à 09h00 following a purchase from 13/12/2016

Very responsive! Received 2 days after my order!

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Acheteur Vérifié

Published on 17/12/2016 à 02h25 following a purchase from 12/12/2016

Practical!

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Acheteur Vérifié

Published on 16/12/2016 à 23h10 following a purchase from 12/12/2016

very good

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Acheteur Vérifié

Published on 16/12/2016 à 20h36 following a purchase from 12/12/2016

Very fast shipping

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Acheteur Vérifié

Published on 16/12/2016 à 20h33 following a purchase from 12/12/2016

Order received very quickly, great with good order tracking

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Acheteur Vérifié

Published on 16/12/2016 à 18h00 following a purchase from 11/12/2016

Fast and efficient service, serious.

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Acheteur Vérifié

Published on 16/12/2016 à 16h32 following a purchase from 11/12/2016

no comments.

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Acheteur Vérifié

Published on 16/12/2016 à 14h37 following a purchase from 12/12/2016

Super fast and top products

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Acheteur Vérifié

Published on 16/12/2016 à 13h55 following a purchase from 12/12/2016

Very clear site and fast delivery. Product conforms to the photo and description. Very satisfied.

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Acheteur Vérifié

Published on 16/12/2016 à 09h30 following a purchase from 11/12/2016

Material conforms to the order and delivery times respected

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Acheteur Vérifié

Published on 15/12/2016 à 22h40 following a purchase from 11/12/2016

Product conforms to the description, very well packaged and very fast delivery

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Acheteur Vérifié

Published on 15/12/2016 à 20h18 following a purchase from 11/12/2016

Nothing to say, perfect

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Acheteur Vérifié

Published on 15/12/2016 à 17h54 following a purchase from 08/12/2016

efficient and fast

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Acheteur Vérifié

Published on 15/12/2016 à 10h00 following a purchase from 10/12/2016

Friendly, quick and efficient.

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Acheteur Vérifié

Published on 15/12/2016 à 09h05 following a purchase from 11/12/2016

Perfect products received conforming and quickly. Thank you

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Acheteur Vérifié

Published on 15/12/2016 à 01h28 following a purchase from 08/12/2016

Delivered in less than a week, on time, package perfect, nothing to complain about

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Acheteur Vérifié

Published on 14/12/2016 à 22h35 following a purchase from 10/12/2016

Perfect

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Acheteur Vérifié

Published on 14/12/2016 à 20h53 following a purchase from 10/12/2016

Perfect products, fast delivery, it's perfect!

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Acheteur Vérifié

Published on 14/12/2016 à 18h45 following a purchase from 10/12/2016

very good site

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Acheteur Vérifié

Published on 14/12/2016 à 18h09 following a purchase from 09/12/2016

Good: fast shipping and good packaging of quality material, conforms to the description

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Acheteur Vérifié

Published on 14/12/2016 à 17h29 following a purchase from 10/12/2016

Very good, very fast

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Acheteur Vérifié

Published on 14/12/2016 à 16h56 following a purchase from 10/12/2016

Excellent!

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Acheteur Vérifié

Published on 14/12/2016 à 16h14 following a purchase from 25/11/2016

Highly recommended.!

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Acheteur Vérifié

Published on 13/12/2016 à 23h15 following a purchase from 09/12/2016

VERY GOOD

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