HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very serious, package shipped the same day. Conforms to my expectations. Grip offered from the Jessup brand, the best.
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Response from HawaiiSurf
Hello, We are pleased that you like your deck :) Have a very good day! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
We ordered via click and collect at a Hawaiisurf store in Saint Jean de Luz. The post office informs us that the package could not be delivered because they could not find the address, whereas we never requested a Colissimo. We had to request to be delivered again but we did not know the postal code... A nightmare without a name after managing to call the post office after 35 minutes to finally be delivered to a relay point 20m from the shop in click and collect.
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Response from HawaiiSurf
Hello, First of all, I thank you for your order and I apologize for the delivery issue encountered. Colissimo is the carrier used when you select the free delivery in Click & Collect to deliver to the chosen store. For your next order, do not hesitate to contact us, our team will be happy to assist you. I wish you a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Perfect from A to Z
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and your feedback. Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Top service!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2022
Very warm welcome and good information, I recommend! Plus, the prices for some products are the same as on the manufacturer's site. Thank you to the team from Paris 14!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Very good skate shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Perfect, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Perfect order, perfect reception! Everything is in order, I recommend and will not hesitate to recommend this site for the wide choice of textiles and sliding equipment!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2022
top delivery
product almost top: easy assembly, but additional fasteners of different diameters would have been appreciated (the small rings that attach to the frame tubes)
Tested with an 8.2 board in its cover, impeccable
thank you H. Surf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2022
Very good site, quick and efficient order, very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Great as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2022
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2022
Instinctive service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2022
Fast delivery, top quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2022
Top notch, clear, fast, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2022
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
Speed, kindness, and communication are top-notch.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2022
Very fast and corresponds to my purchases
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2022
Good products, quick response to questions, delivery without issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2022
Very good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
Awesome, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
fast and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
Order received the next day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2022
Perfect, fast shipping I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2022
Important choice, advice and top team. I recommend to sliding sports enthusiasts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2022
Thank you again, always top-notch service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2022
Great reliable site, good follow-up and the sellers at the Paris store are super nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Perfect, nothing to complain about. The guys accepted to put the right size aside while I proceeded with the return due to an order error.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Perfectly meets my expectations and package tracking is the same
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
Very fast service! Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Excellent, I recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2022
Fast delivery and compliant with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Fast delivery, top product I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Absolutely perfect, phone advisor from the Paris store, passionate!!!!
Fast delivery, compliant, a must!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Very fast delivery, very competitive prices, perfect transaction, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2022
Products conforming to the order, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I have not received my order
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Response from HawaiiSurf
Hello, We have received your email regarding a delivery issue. We have sent you a sworn statement of non-delivery to fill out so that we can initiate the complaint procedure with GLS. To date, we are still waiting for this completed and signed form from you. As soon as we receive it, we will start the procedure. The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Fast delivery, products conforming to the description. Thank you Hawaiisurf.com
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