Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 03/04/2021 à 19h12 following a purchase from 02/04/2021

Hello, very easy to order from you on the site.

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Acheteur Vérifié

Published on 02/04/2021 à 21h15 following a purchase from 02/04/2021

Good evening. Very good site, clear and precise. The product is well highlighted with a lot of explanation. Perfect.

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Acheteur Vérifié

Published on 02/04/2021 à 15h25 following a purchase from 30/03/2021

1st order received in 24h, Roller too small, so new order, Still not received, It's been 1 month!!!

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Acheteur Vérifié

Published on 01/04/2021 à 19h48 following a purchase from 30/03/2021

I am very satisfied not only with my purchase but also with the speed at which my order was shipped. It arrived even before the expected reception date. I highly recommend hawaiisurf.

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Acheteur Vérifié

Published on 01/04/2021 à 18h51 following a purchase from 27/03/2021

Material conforms, fast shipping, very satisfactory

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Acheteur Vérifié

Published on 01/04/2021 à 16h03 following a purchase from 31/03/2021

No better on the web, top advice! I spoke to Fabrice on the phone, an expert at your service.

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Acheteur Vérifié

Published on 31/03/2021 à 19h28 following a purchase from 15/03/2021

Perfect delivery in 48h to the parcel relay. Wheels and bearings are top. I have been ordering from Hawaii Surf for several years and nothing to report, a site that I still appreciate. Too bad the store moved to a smaller shop in the 14th in Paris...

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Acheteur Vérifié

Published on 30/03/2021 à 23h42 following a purchase from 18/03/2021

Very good

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Acheteur Vérifié

Published on 30/03/2021 à 12h10 following a purchase from 01/02/2021

Good product, in good condition, at a price defying all competition and received on time

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Acheteur Vérifié

Published on 29/03/2021 à 20h59 following a purchase from 29/03/2021

Regarding the JART brand for my skateboard, all the elements were easy to find because the site is smooth with a lot of choices... and for the price range... it's also accessible

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Acheteur Vérifié

Published on 28/03/2021 à 23h44 following a purchase from 27/03/2021

Very good, nothing to say.

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Acheteur Vérifié

Published on 27/03/2021 à 21h28 following a purchase from 27/03/2021

The advice by phone, fast delivery in Paris. An excellent store. Highly recommended.

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Acheteur Vérifié

Published on 26/03/2021 à 15h06 following a purchase from 19/03/2021

Fast delivery and very well packaged!

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Acheteur Vérifié

Published on 26/03/2021 à 09h01 following a purchase from 20/03/2021

Very good.

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Acheteur Vérifié

Published on 26/03/2021 à 06h53 following a purchase from 10/03/2021

Super fast and careful delivery!

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Acheteur Vérifié

Published on 25/03/2021 à 22h50 following a purchase from 23/03/2021

Choosing the size of the skateboard is not obvious but apart from this small cursor issue, everything went very well. Ordered a skateboard, wheels, bearings, and a helmet. Everything arrived a day early. Perfect!

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Acheteur Vérifié

Published on 25/03/2021 à 11h12 following a purchase from 09/03/2021

Very fast and careful shipping + products that meet my expectations. Thank you!

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Acheteur Vérifié

Published on 25/03/2021 à 10h04 following a purchase from 22/03/2021

Fast, package arrived in perfect condition, nothing to say everything is perfect

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Acheteur Vérifié

Published on 24/03/2021 à 22h36 following a purchase from 21/03/2021

Order made Sunday evening and delivery the following Tuesday noon via GLS.

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Acheteur Vérifié

Published on 24/03/2021 à 20h44 following a purchase from 24/03/2021

Perfect

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Acheteur Vérifié

Published on 24/03/2021 à 12h58 following a purchase from 22/03/2021

Second order on Hawaii surf, from order to delivery no problems at all.

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Acheteur Vérifié

Published on 24/03/2021 à 11h25 following a purchase from 18/03/2021

Easy site navigation, delivery in less than a week, impeccable product. Very satisfied and can't wait to go in the water!

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Acheteur Vérifié

Published on 24/03/2021 à 09h14 following a purchase from 09/03/2021

I contacted you 2 times for the moment without a response for a cap received that is not the cap ordered

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Response from HawaiiSurf Published on 19/04/2021

Hello, It seems that you received a product that did not match what was ordered. We have taken the necessary steps and refunded you for the product in question even before receiving the return. We are sorry that the processing took longer than expected. Thank you for your understanding.

Acheteur Vérifié

Published on 24/03/2021 à 08h51 following a purchase from 23/03/2021

Very good exchange with customer service!

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Acheteur Vérifié

Published on 23/03/2021 à 14h51 following a purchase from 20/03/2021

Great welcome and very good advice. I recommend this shop!

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Acheteur Vérifié

Published on 23/03/2021 à 08h44 following a purchase from 17/03/2021

Hyper fast delivery, easy to create an account and pay. As for the product, my rollers are great!!!

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Acheteur Vérifié

Published on 22/03/2021 à 23h52 following a purchase from 22/03/2021

After hesitating to buy a second-hand board, I called the shop in Paris, then went to buy in click and collect an 8" board, medium bushings, soft wheels, and screws. There’s no denying it, we ALWAYS have quality products at Hawaiisurf. It's really pleasant! Competitive prices, competent staff, patient, attentive, a flawless experience!

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Acheteur Vérifié

Published on 22/03/2021 à 15h29 following a purchase from 12/03/2021

Two orders placed to date, and always top

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Acheteur Vérifié

Published on 22/03/2021 à 09h30 following a purchase from 21/03/2021

Great!

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Acheteur Vérifié

Published on 20/03/2021 à 10h15 following a purchase from 16/03/2021

Order and delivery very fast in 48h top

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Acheteur Vérifié

Published on 20/03/2021 à 09h11 following a purchase from 17/03/2021

Great!

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Acheteur Vérifié

Published on 16/03/2021 à 13h29 following a purchase from 08/03/2021

Very good

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Acheteur Vérifié

Published on 16/03/2021 à 06h52 following a purchase from 15/03/2021

Ease of use of the site, quality and availability of the product. Thank you HAWAII SURF.

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Acheteur Vérifié

Published on 14/03/2021 à 17h30 following a purchase from 10/03/2021

perfect!

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Acheteur Vérifié

Published on 14/03/2021 à 13h33 following a purchase from 13/03/2021

Clear site

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Acheteur Vérifié

Published on 14/03/2021 à 08h16 following a purchase from 08/03/2021

I ordered Rollerblade rb cruiser in size 43. Very requested size so rare on the net. Ordered on a Sunday night, received on Wednesday morning. Very fast. Very happy with Hawaïsurf.

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Acheteur Vérifié

Published on 13/03/2021 à 20h52 following a purchase from 11/03/2021

Order made in click and collect at the Paris store. I received my order quickly and was notified by phone.
The sellers on site were very professional and good advisors.
Moreover, the rollers are magnificent!!
Thank you!

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Acheteur Vérifié

Published on 13/03/2021 à 11h23 following a purchase from 12/03/2021

I went to the Paris store. Very good advice, great choice.

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Acheteur Vérifié

Published on 12/03/2021 à 10h29 following a purchase from 24/02/2021

Great choice on the site, great sales ;-), ultra fast delivery, well packaged, product as described. The ideal transaction.

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Acheteur Vérifié

Published on 12/03/2021 à 09h53 following a purchase from 08/03/2021

Very good and also the customer service. I recommend.

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