Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Perfect in every way: impeccable product, fast delivery, and serious carrier!
I recommend.
Translated reviews
Response from HawaiiSurf
Hello,
What a pleasure to read you! Thank you for sharing your experience with us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2020
Super fast, nothing to report
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Quality site, a lot of choices available, interesting promotions
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for this very pleasant review to read, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
Good
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Very good
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to know that our service has been very good for you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Product as described.
Perfect.
Fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your feedback regarding your order, we appreciate it!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
All good
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to learn that everything went very well for you on our e-commerce store!
Hoping to see you again very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2020
Item in stock and well delivered. :)
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for this positive review, we hope to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Super fast, impeccable from start to finish. Highly recommended.
Translated reviews
Response from HawaiiSurf
Hello Madam,
What a pleasure to read your recommendation! We thank you for it.
See you soon for another incredible experience! :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2020
Very fast delivery.
Product well packaged.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for this positive review, we are happy that your experience with our online store went very well!
See you soon; the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2020
Great shop, always good advice. Delivery problem at the relay point resolved in 2 seconds with a call to HawaiiSurf customer service.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we are happy to see that our customer service was able to respond instantly to your needs! Hoping to see you again very soon, we wish you a good day:
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Completely satisfied with the website and customer service of Hawaii Surf. Great courtesy and professionalism. Very good advice, ultra-fast response, and impeccable delivery... Go ahead with your eyes closed
Translated reviews
Response from HawaiiSurf
Hello Madam,
What a pleasure to read you! Thank you for sharing your experience with our online store and customer service. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Perfect
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read your review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
Perfect. Excellent product.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for this review. See you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Efficient, fast RAS
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to learn that your experience with HawaiiSurf went very well, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Neither what, delivery as scheduled
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
The site is practical and easy to use, the products are varied and the descriptions are correct
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to learn that our website is easy to use for you, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very good service
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your review, we want to thank you for it. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very clear and pleasant site.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2020
I do not comment.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are sorry to learn that your order encountered some difficulties. Our customer service is doing everything possible to ensure that your experience with HawaiiSurf ends on a good note!
Do not hesitate to come back to us if you need any information!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant and fast RAS
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Great. Very fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to thank you for these few words that perfectly summarize your experience with HawaiiSurf, we are happy to read you! We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Perfect!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are pleased to learn that everything went well on HawaiiSurf, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I bought my first real skateboard from them in Ivry, super well advised by the seller. Fifteen years later, I buy snow bindings from their online shop: fast delivery, good price, impeccable service
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your very pleasant feedback! We are happy to count you among our loyal customers. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very serious, fast and very happy with the ski pants picture
Translated reviews
Response from HawaiiSurf
Hello Sir,
We can only wish you good sessions with your pants! We want to thank you for taking the time to share your experience with HawaiiSurf.
See you very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant with expectations and brief delay
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are very happy to read you, we thank you for this positive review. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Great
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Super smooth transaction!
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Fast delivery and very good commercial follow-up, upon receipt one of the items had a slight defect, within a few hours the problem was resolved, completely satisfied... I recommend
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for your positive review and especially for your satisfaction regarding our customer service. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2020
Wishing to return and retract my order, no response from customer service despite 3 attempts to contact!! deplorable and illegal....
Translated reviews
Response from HawaiiSurf
Hello Sir,
As you indicated to my colleague, would you like to update your review?
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Great
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to read your review, we thank you and hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Nothing to complain about, just perfect!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is really pleasant to read from you, we thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2020
Compliant with my expectations
Translated reviews
Response from HawaiiSurf
Hello Sir,
Very well, we are happy to read that everything went very well for you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Great! Small payment issue resolved in no time. Really top-notch! Super fast delivery!
Thank you very much!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a pleasure to read your review, all is well that ends well :) We hope to see you again very soon, thank you for your loyalty!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Fast delivery...No issues...Nothing to report
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
This is my second purchase and it is always perfect. The price is excellent. The shipping is very fast. I am extremely satisfied. I recommend it and I will come back to you.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you, we hope to see you a third time on our website then ;)
In any case, we thank you for this very pleasant review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
Very good communication with the shop, fast shipping, for a longboard quite delicate I would have put a little more protection like blue foam on the rails, nose and tail well protected. For next time ;)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to learn that your product was well taken care of and arrived at its destination on time. We will pass on the improvements to be made on the packaging to the concerned service. We want to thank you for your positive review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
good site
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
very good, with just a downside on the delivery time indication ;-)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We apologize for this wait time, we did send your product on time, but we are still escalating the information. Thank you for taking the time to express your satisfaction through this review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Fast shipping and compliant with the order.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you and we thank you for this review. We are happy to see that everything went very well with HawaiiSurf.
See you soon, the HawaiiSurf team.
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