Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast
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Response from HawaiiSurf
Hello Madam,
A pleasure to know that your order arrived on time! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Fast delivery
Product compliant
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Response from HawaiiSurf
Hello Madam,
Glad to hear that your experience on our website went well! We thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast delivery: received the next day
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that your delivery was fast! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Good
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Response from HawaiiSurf
Hello Sir,
We thank you for your message, we are delighted to see that you enjoyed everything on our website!
See you soon, the HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Simple and effective.
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Response from HawaiiSurf
Hello Sir,
Delighted to learn that your order on our website went well. We would like to thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Always professional, nothing to say...
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we thank you for your loyalty and for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Order was handled quickly. Products received match the descriptions on the site. The longest part is the carrier GLS, not the shop.
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Response from HawaiiSurf
Hello Sir,
We hope that the wait was not too long.. We thank you for your feedback.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
Order in line with my expectations
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Response from HawaiiSurf
Hello Sir,
Perfect, we are happy to know that everything went well during your order on our site! Thank you for your review.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2019
Order processed in 3 days and delivered 45 days later. Customer service unreachable, no response to email messages. In short, rather unhappy with my last order
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your last order on our website did not go well, we apologize for this delicate situation and we are committed to finding a solution so that this situation does not happen again! We thank you for taking the time to explain your experience, our customer service will contact you shortly!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Wide choice of products with fast delivery
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Response from HawaiiSurf
Hello Sir,
We are happy to count you among our customers, we thank you for taking the time to write to us, your opinion matters a lot to us!
The entire HawaiiSurf team hopes to see you again soon.
Have a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
very fast delivery and unbeatable prices
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that you were satisfied with your order on our website, thank you for taking the time to write this review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Package arrived as indicated on the site. Thank you
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Response from HawaiiSurf
Hello Madam
Thank you for your positive review, your satisfaction encourages us to give our best to satisfy you again.
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Good product, arrived quickly
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Response from HawaiiSurf
Hello,
We are delighted to know that your order went well on our website, thank you for your positive comment.
Hoping to see you again soon!
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
PERFECT
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Response from HawaiiSurf
Hello Madam,
We are happy to know that you were satisfied with your experience on our website and we thank you for your comment!
Hoping to see you again,
We wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
Fast delivery, compliant product. Hawaii Surf is a serious store.
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we thank you for that! We are delighted to count you among our customers.
See you soon on our website,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2019
fast perfect
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that the delivery went well, thank you for taking the time to leave your review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Impeccable!
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Response from HawaiiSurf
Hello Sir,
We are happy that your order on our website went well, we thank you for taking the time to write to us!
Hoping to see you again very soon, we wish you an excellent day!
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2020
Fast and efficient!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us, we are delighted that your experience on our website went well.
We hope to see you again very soon and wish you a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
A lot of choices at all prices
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Response from HawaiiSurf
Hello Madam,
We are delighted to learn that you were able to find your happiness in the wide range of our products: We thank you for taking the time to write to us.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Efficient and Fast
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback and are pleased to know that you appreciated your experience on our website.
We hope to see you again very soon, we wish you a good day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2019
It's square
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Response from HawaiiSurf
Hello Sir,
We are delighted to know that your experience on our website went well and we thank you for your comment.
We hope to see you again very soon and wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Received quickly, no issues.
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Response from HawaiiSurf
Hello Madam,
Your comment makes us extremely happy and we thank you for it!
Hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2019
No problems, product as described and delivered within correct deadlines. Nothing to report, it's positive!!
Translated reviews
Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we try to do everything possible for your experience to be that of all our customers! We thank you for taking the time to write to us.
Hoping to see you again very soon on our website, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
very clear
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are delighted that our website meets your expectations and we thank you for taking the time to write to us.
We hope to see you again very soon and wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Deadline respected. The sellers are good advisors and attentive to us. A phone reminder was also respected. I highly recommend especially the store in the 24th district with whom I placed the order and picked up my new skateboard.
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Response from HawaiiSurf
Hello Sir,
The entire HawaiiSurf team thanks you for your positive feedback, we try every day to do what is necessary for you to have a customer service that meets your expectations.
Hoping to see you again very soon in the store and/or on our website, we wish you an excellent day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Order received on time
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to know that your order went well and we thank you for your comment!
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Good advice for size choices and fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are delighted to know that our customer service fully met your expectations and we thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
Ski slightly damaged, nothing too bad but frustrating on brand new Rossignol scratches.
But above all, no response to my request for a commercial gesture.
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Response from HawaiiSurf
Hello
Sorry for the wait on our part.
We will send you a voucher of 20 euros that will be sent to you by email today.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Fast, reliable, and perfect item as always. Great team Hawaii Surf
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Perfect, super efficient
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
-
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Fast and efficient
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Delivered before the scheduled date and in accordance with the order, perfect!!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Fast shipping a week before Christmas, received in 48h ...great!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Very good! Good product, low price, fast delivery....
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Easy order to place
However, lack of information on the number of wheels when choosing the product
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Excellent welcome on the phone. Everything was put in place to manage my order.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2019
Nothing received as a package so far, unacceptable
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Response from HawaiiSurf
Hello, as discussed via email with my colleague, your package was supposedly delivered to you but you have received nothing.
We had to open a dispute with our carrier to check where your package is.
We leave you to check with them.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
PERFECT AND VERY FAST DELIVERY
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Order return (Bont rollers) and still waiting for a refund.
Disappointed with this order and still waiting for the refund of the one returned on 11/12/19. The proof of receipt from the Post Office indicates that the package was indeed received on 13/12/19.
Numerous emails sent to various services, the refund has still not been processed. I am still waiting for information.
This situation is absurd. I feel like I have been a victim of a scam.
I note a total lack of consideration for the customer from Hawaii Surf.
I request a quick refund for this order €188.19 and return fees €18.35. I have taken steps with Paypal.
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Response from HawaiiSurf
hello,
sorry for the delay in the refund but it has finally been done on December 27, 2019.
please excuse us for the delay.
sincerely
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