Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
Effective, I was even surprised to see my package delivered so quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2019
Great products and very good prices. Very fast delivery. Very happy thank you Hawaii surf.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
Product compliant, received on time. Nothing to add. Perfect and thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2019
Arrived quickly and without defects
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
I am fully satisfied, I received my package in 24 hours.
I was a bit worried at first, due to some harsh comments. I tried to reach them by phone to verify and they are attentive and very good advice.
Thank you @HawaiiSurf!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2019
Received on time and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2019
very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2019
Very good: fast and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
Good material and order arrived quickly and in very good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2019
conclusive phone contact. direct purchase of the right product. I recommend. thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
Helpful sellers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2019
Very good site where you can customize your roller with plenty of choices! Order reception super fast, really satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2019
Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2019
Deadline respected. Easy navigation. Good value for money.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2019
Article compliant with the description, fast delivery, very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2019
Delivery compliant and fast! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2019
Great as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2019
very fast delivery, careful package, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
Very satisfied to easily find the spare parts for my daughter's skates without breaking the bank
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
It is difficult for me to give my opinion, I still haven't received my order
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Response from HawaiiSurf
Hello,
We sincerely apologize for this delivery delay, we were not aware of the delay on your delivery.
The order left our premises on 07/11 following your order from 06/11 in the evening.
If this happens again, please do not hesitate to get back to us as soon as possible so that we can follow up with the carrier for delivery.
The shipping costs of your order will be deductible from a future purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2019
Fast shipping. Products as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2019
a lot of choices and well cataloged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2019
Well received, perfect thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2019
very fast delivery! thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2019
Very good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Very user-friendly site, easy to access and simple and quick to use, very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2019
very good customer relationship.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/09/2019
I have been ordering from you for a very long time, this order took weeks to arrive and when I called several times, I was made to understand that I was bothering you, the nice seller-customer relationship is over, very very very disappointed.
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Response from HawaiiSurf
Hello, I am surprised to read such feedback, your order from 09/05 was shipped on 09/06 from us and delivered on 09/16, which is just over a week (10 calendar days, 6 working days). Following disruptions at the delivery agency, which we contacted following your calls to unblock this delivery, successfully preventing it from taking several weeks. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2019
Perfect service and attentive sellers by phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2019
fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2019
Simple navigation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2019
Forced sale for example
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Easy to visit site and order shipped quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Product as described and very fast shipping. I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Very well packaged, delivered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Very very good, nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Great! Delivered before the deadlines with a 40% discount, my sneakers in perfect condition, what more can I say? Completely satisfied.
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