Customer reviews of HawaiiSurf

9,4 /10

Based on 10 175 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

1 star review

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Acheteur Vérifié

Published on 18/07/2016 à 14h17 following a purchase from 14/07/2016

NOT only did I not receive my order but also without realizing it I paid 25 euros in shipping fees when it was free over 59 euros of order.
So please refund me 25 euros in shipping fees for a delivery scheduled for July 15 that has still not been delivered on the 18!!!!

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Acheteur Vérifié

Published on 13/07/2016 à 00h57 following a purchase from 07/07/2016

Did not receive my order despite 5 euros shipping fee

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Acheteur Vérifié

Published on 30/06/2016 à 21h34 following a purchase from 26/06/2016

I ordered two products from HawaiiSurf and I only received one. Half of my order was not sent to me and yet the full amount was debited.

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Acheteur Vérifié

Published on 07/06/2016 à 12h45 following a purchase from 03/06/2016

Unacceptable. I have already placed several orders and the service was good but now! They make mistakes in the order, do not respond to the emails sent, promise to rectify over the phone and ... Nothing is done. They just offer to resend the products at my expense ... While they are in the wrong. I am close to filing a complaint for non-compliance with contractual obligations

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Acheteur Vérifié

Published on 13/05/2016 à 14h23 following a purchase from 09/05/2016

My product is no longer available

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Acheteur Vérifié

Published on 30/04/2016 à 20h58 following a purchase from 17/04/2016

Order not satisfied
Replacement product delivered, torn package
Deadline not respected
Proposal for commercial gesture not honored

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Acheteur Vérifié

Published on 28/04/2016 à 18h43 following a purchase from 24/04/2016

Order placed in size 46, order received, ....... in 44

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Acheteur Vérifié

Published on 11/04/2016 à 14h35 following a purchase from 06/04/2016

Delivery with a week delay, have not received it yet. Employee lied about the delivery date.

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