Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 26/02/2019 à 11h23 following a purchase from 21/02/2019

Good

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Acheteur Vérifié

Published on 25/02/2019 à 22h53 following a purchase from 21/02/2019

First of all, I am very satisfied with my order, extremely fast delivery.
The only thing I would have to say about my order at hawaisurf is that the board I ordered was for my collection and not to be ridden, so I regret that it was not at least protected and just packed in a box.
(Fortunately, the board had no dents in the paint)
It might be good to add a small comment section on the site when ordering (this might avoid putting grip for nothing if not necessary).

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Acheteur Vérifié

Published on 25/02/2019 à 14h15 following a purchase from 21/02/2019

Perfect, shipped quickly!!

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Acheteur Vérifié

Published on 25/02/2019 à 13h57 following a purchase from 18/02/2019

Very fast delivery and quality product matching my expectations. I recommend. Chris

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Acheteur Vérifié

Published on 25/02/2019 à 10h54 following a purchase from 18/02/2019

Great, fast delivery and friendly customer service

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Acheteur Vérifié

Published on 25/02/2019 à 08h47 following a purchase from 18/02/2019

Everything is in accordance with my order delivered on time and perfect packaging

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Acheteur Vérifié

Published on 24/02/2019 à 20h56 following a purchase from 19/02/2019

Bought a very nice Nike SB Shield jacket at Hawaiisurf.com. The requested size was ultimately out of stock, the store called me at 4 PM and on their advice, I took a size M instead of L. I received it the next day. Ultimately, the size was perfect. Good sense of customer service!

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Acheteur Vérifié

Published on 24/02/2019 à 20h24 following a purchase from 19/02/2019

Fast

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Acheteur Vérifié

Published on 24/02/2019 à 08h50 following a purchase from 19/02/2019

Phone contact really great, very good advice, nothing to complain about. However, the delivery, although fast, leaves something to be desired in the sense that everything was moving around in the box, the ordered items thrown loosely in the delivery box... In short, it was my first order, I might try again but if this happens again, I will buy elsewhere.

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Acheteur Vérifié

Published on 23/02/2019 à 17h44 following a purchase from 19/02/2019

Perfect. Communication with customer service is reactive.

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Acheteur Vérifié

Published on 23/02/2019 à 15h34 following a purchase from 17/02/2019

R AS

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Acheteur Vérifié

Published on 23/02/2019 à 13h06 following a purchase from 20/02/2019

Very good!

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Acheteur Vérifié

Published on 23/02/2019 à 10h21 following a purchase from 16/02/2019

Received quickly. Great product! Thank you

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Acheteur Vérifié

Published on 23/02/2019 à 09h02 following a purchase from 18/02/2019

Fast delivery. Purchase without issues. Great customer service

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Acheteur Vérifié

Published on 22/02/2019 à 21h54 following a purchase from 19/02/2019

Very good site run by good people

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Acheteur Vérifié

Published on 22/02/2019 à 20h15 following a purchase from 12/02/2019

gOOD
tHANK YOU

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Acheteur Vérifié

Published on 22/02/2019 à 19h43 following a purchase from 16/02/2019

Order received on time. Top

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Acheteur Vérifié

Published on 22/02/2019 à 19h10 following a purchase from 18/02/2019

Very nice shoes!

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Acheteur Vérifié

Published on 22/02/2019 à 17h26 following a purchase from 19/02/2019

Speed, efficiency, compliance

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Acheteur Vérifié

Published on 22/02/2019 à 15h30 following a purchase from 17/02/2019

Perfect and reactive. Thank you.

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Acheteur Vérifié

Published on 22/02/2019 à 14h13 following a purchase from 18/02/2019

Very fast

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Acheteur Vérifié

Published on 22/02/2019 à 14h08 following a purchase from 18/02/2019

TOP!!

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Acheteur Vérifié

Published on 22/02/2019 à 14h04 following a purchase from 16/02/2019

Ordered on the night from Saturday to Sunday, I received my package on Wednesday. Quite satisfied with Hawaiisurf. However, I received the shipping notice and tracking number after the email inviting me to come pick up my order.

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Acheteur Vérifié

Published on 22/02/2019 à 14h01 following a purchase from 20/02/2019

Very good site. The product arrived quickly. When I asked them a question, they responded quickly and clearly.

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Acheteur Vérifié

Published on 22/02/2019 à 13h53 following a purchase from 18/02/2019

Product matching my request and delivered on time

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Acheteur Vérifié

Published on 22/02/2019 à 13h11 following a purchase from 16/02/2019

Impeccable !!!!

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Acheteur Vérifié

Published on 22/02/2019 à 13h04 following a purchase from 19/02/2019

Reactive, compliant with the order, no problem with returns either

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Acheteur Vérifié

Published on 22/02/2019 à 13h02 following a purchase from 19/02/2019

Great product and fast order

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Acheteur Vérifié

Published on 21/02/2019 à 23h09 following a purchase from 15/02/2019

Cool, the video to choose the right boot was a plus.

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Acheteur Vérifié

Published on 21/02/2019 à 17h37 following a purchase from 16/02/2019

Impeccable

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Acheteur Vérifié

Published on 21/02/2019 à 11h43 following a purchase from 10/02/2019

Perfect delivery and great post-purchase advice received by calling the store.

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Acheteur Vérifié

Published on 20/02/2019 à 20h56 following a purchase from 15/02/2019

As always, an order delivered quickly. And especially a very good service, it took time but they managed to find the part I was missing ^^

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Acheteur Vérifié

Published on 20/02/2019 à 16h21 following a purchase from 12/02/2019

Recognized brands, good deals, lots of style and different choices

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Acheteur Vérifié

Published on 20/02/2019 à 13h12 following a purchase from 14/02/2019

Fast shipping, no issues

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Acheteur Vérifié

Published on 20/02/2019 à 10h12 following a purchase from 15/02/2019

Clear and easy to access

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Acheteur Vérifié

Published on 20/02/2019 à 08h53 following a purchase from 13/02/2019

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 19/02/2019 à 22h20 following a purchase from 14/02/2019

!!!!

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Acheteur Vérifié

Published on 19/02/2019 à 22h20 following a purchase from 16/02/2019

Perfect

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Acheteur Vérifié

Published on 19/02/2019 à 21h44 following a purchase from 13/02/2019

Lack of description under some items

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Acheteur Vérifié

Published on 19/02/2019 à 09h56 following a purchase from 10/11/2018

Very good. Fast and compliant shipping.

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