Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 177 published reviews
5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2019
As always, well received on the phone and well advised
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2019
Perfect delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2019
Very responsive and order matches the indicated product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Product conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2019
A reliable site and the delivery is very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Trustworthy site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
I bought a sale short, fast delivery. Unfortunately, I took a size too small but I was able to return it for a larger size, Haiwaiisurf exchanged it without any problem. To improve: - the communication on the site: on the product page it says once 'free shipping' without further mention, and at the bottom of the page it is added 'from 89€ purchase'. I felt misled when I had to pay shipping fees at purchase! - the product exchange process, it's more convenient when we are sent a label to print/stick on the package rather than doing everything manually at the post office.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
I bought a pair of shorts on sale, fast delivery.
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2019
Product conforms to the order and delivered very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
Top!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2019
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2018
Fast delivery and hassle-free return - Good seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2018
Fast delivery and hassle-free return - Good seller
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2019
I haven't analyzed the site enough. Functional in any case.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2019
Good. But I paid for next-day delivery before 1 PM and I waited 3 days for my package, even though there were no weekends or holidays in between
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2019
Nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
The discounts are crazy and the delivery speed is super fast (2 days)
The site is nice to use
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
Great site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
Always reliable, great products, a safe bet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
User-friendly site, easy to find what you need. I've only made two purchases on this site so far.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Perfect nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
Perfect!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2019
Simple order to place and delivery in 48h very appreciated. I recommend. Emilie A.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
I had to call regarding a promotion that was no longer available during my order. The gentleman was very professional and managed to find a solution quickly. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
Great site. Fast delivery and top product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2019
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
R A S with the discount perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
Top nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
Pleasant site to visit, well done, quick and efficient order and shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
PERFECT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2019
Package received on time according to the appointment made
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Great site, serious. Fast customer service for all requests.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
Excellent communication and very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2019
A lot of choices. The prices offered are great. Delivery is fast. The items are consistent with those ordered. I recommend.
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