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A
Rating: 5 out of 5
Very fast and very careful delivery! I am very satisfied and would recommend you without hesitation.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
ordered at 4 PM, received the next day late morning: Bravo
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A
Rating: 5 out of 5
The site is good with good promotions, but it's a shame they no longer carry towed sports products like wakeboarding
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Serious and fast delivery
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A
Rating: 2 out of 5
For the second order, I am very disappointed. I ordered the same day as the first one, and I have to manage to receive it.
Because if I don't call, I still wouldn't have received anything, as one product was missing.
This is not very professional. It is not complicated to call or send an email to inform that there is a problem and thus find a solution quickly.
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Because if I don't call, I still wouldn't have received anything, as one product was missing.
This is not very professional. It is not complicated to call or send an email to inform that there is a problem and thus find a solution quickly.
Response from HawaiiSurf
Hello Madam,
We sincerely apologize. Indeed, our order preparation teams could not reach you due to the high number of orders during this period, but normally we do contact our customers by phone to inform them of any anomalies.
Have a pleasant end of the year.
Best regards
Kevin VPC
We sincerely apologize. Indeed, our order preparation teams could not reach you due to the high number of orders during this period, but normally we do contact our customers by phone to inform them of any anomalies.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 4 out of 5
Fast delivery, very correct
I recommend and will recommend if needed
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I recommend and will recommend if needed
A
Rating: 5 out of 5
Package received on Tuesday for an order placed on Sunday evening.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
For my first order, nothing to say.
It was very good.
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It was very good.
A
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
Very good site, with choice, respect for delivery times, nothing but happiness !!!!
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A
Rating: 5 out of 5
fantastic, super fast, well packaged and protected, you are the best!
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A
Rating: 5 out of 5
Very good mail order site for everything related to sliding and sliding clothes, as good as the store in Ivry. Delivery times are rather short.
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A
Rating: 5 out of 5
very fast delivery, and perfect delivery tracking
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A
Rating: 4 out of 5
It's a good site but I don't like the exchanges. Because you have to buy another pair then return the first one and for those who can't afford it, what do they do? For me, the exchange should be handled online to reserve the right size and then do the rest. But I like the site, fast order processing and delivery. very good product.
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Response from HawaiiSurf
Hello Sir,
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Order compliant and very fast shipping. Thank you.
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
very fast and careful shipping competitive price
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A
Rating: 5 out of 5
Super quality, fast delivery! I recommend
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A
Rating: 5 out of 5
arrived very quickly in perfect condition
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A
Rating: 4 out of 5
Good site, fast delivery.
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A
Rating: 3 out of 5
Slow delivery
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A
Rating: 5 out of 5
Perfect
Fast delivery top!
Thank you
I adore you!
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Fast delivery top!
Thank you
I adore you!
A
Rating: 5 out of 5
Perfect nothing to say
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A
Rating: 5 out of 5
Many items with detailed descriptions, quick responses to my questions, and finally very interesting prices. A very careful delivery, and coverage of costs for a 24h delivery due to a slight delay. Thank you, I am more than satisfied and I recommend 200% Hawaï Surf !! Happy holidays!!
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A
Rating: 5 out of 5
very responsive!
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 5 out of 5
Compliant with my request
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A
Rating: 5 out of 5
always well served with good quality products and delivered quickly even for the holidays.
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A
Rating: 5 out of 5
Very fast shipping, 2nd order and still not disappointed
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A
Rating: 5 out of 5
Easy
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A
Rating: 5 out of 5
Great site and fast delivery!
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A
Rating: 5 out of 5
Fast and in accordance with the order. Always trust! Keep it up.... PS I often cite your real-time stock management system and your software that allows sales online and in-store.... Bravo
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Response from HawaiiSurf
Hello Sir,
Thank you for your constructive feedback and encouragement.
Best regards
Kevin VPC
Thank you for your constructive feedback and encouragement.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Order delivered on time despite the holiday season!
Thank you
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Thank you
A
Rating: 5 out of 5
Wide selection, good prices, delivery perfect; perfect
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A
Rating: 5 out of 5
Serious site, product 100% compliant (size and color). Fast shipping
I recommend 200%
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I recommend 200%
A
Rating: 5 out of 5
Great store
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A
Rating: 3 out of 5
This site is quite good.
However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.
Translated reviews
However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.
A
Rating: 5 out of 5
Very good service, quality of service and reliability of the deadline from Hawaisurf
Very professional TNT driver; he contacted me to manage the delivery of the package.
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Very professional TNT driver; he contacted me to manage the delivery of the package.