Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

Reset filters

Acheteur Vérifié

Published on 15/06/2017 à 20h46 following a purchase from 11/06/2017

I will come back! :)

Translated reviews

Acheteur Vérifié

Published on 14/06/2017 à 12h56 following a purchase from 09/06/2017

Efficient

Translated reviews

Acheteur Vérifié

Published on 14/06/2017 à 09h27 following a purchase from 09/06/2017

Order placed without problems and delivery time respected, so perfect!

Translated reviews

Acheteur Vérifié

Published on 14/06/2017 à 07h48 following a purchase from 09/06/2017

Package received well, on the indicated day.

Translated reviews

Acheteur Vérifié

Published on 13/06/2017 à 23h21 following a purchase from 08/06/2017

Top-notch

Translated reviews

Acheteur Vérifié

Published on 13/06/2017 à 20h34 following a purchase from 03/06/2017

Respected deadlines, perfect delivery.

Translated reviews

Acheteur Vérifié

Published on 13/06/2017 à 14h57 following a purchase from 17/05/2017

The mention 'If ordered before 3 PM' is just for decoration. My order was shipped on the day it was supposed to arrive... A blatant lack of professionalism; if you display delivery times, you should respect them, otherwise don't display them at all.

Translated reviews

Response from HawaiiSurf Published on 13/06/2017

Hello,
We apologize for the shipment of your order from June 8th, which was sent on June 9th with a one-day delay. You can verify on this same page of verified reviews that the mention 'If ordered before 3 PM' is not just decoration.
We do our best to ensure our orders arrive on time, but like all online sellers, sometimes there can be a mishap with an order.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 13/06/2017 à 13h42 following a purchase from 05/06/2017

Friendly and helpful seller despite many customers and the timing (very close to closing time)

Translated reviews

Acheteur Vérifié

Published on 12/06/2017 à 22h25 following a purchase from 08/06/2017

Very good, impeccable service, careful and attentive. I recommend!

Translated reviews

Acheteur Vérifié

Published on 12/06/2017 à 17h53 following a purchase from 08/06/2017

Order placed urgently and received on time!

Translated reviews

Acheteur Vérifié

Published on 12/06/2017 à 16h00 following a purchase from 08/06/2017

Very good. If necessary, technical information is provided by phone, with a very warm welcome.

Translated reviews

Acheteur Vérifié

Published on 12/06/2017 à 14h02 following a purchase from 07/06/2017

Great

Translated reviews

Acheteur Vérifié

Published on 12/06/2017 à 07h38 following a purchase from 07/06/2017

Delivered the day after the order by TNT.

Translated reviews

Acheteur Vérifié

Published on 11/06/2017 à 23h03 following a purchase from 07/06/2017

Delivery is fine.... Seller available, no issues.

Translated reviews

Acheteur Vérifié

Published on 11/06/2017 à 17h30 following a purchase from 07/06/2017

Top service.... order placed in the afternoon and ready the same evening. The sellers are nice and the store is an Ali Baba's cave :)

Translated reviews

Acheteur Vérifié

Published on 11/06/2017 à 13h47 following a purchase from 07/06/2017

Very well built and you know the available shoe sizes
And super advised

Translated reviews

Acheteur Vérifié

Published on 11/06/2017 à 13h04 following a purchase from 05/06/2017

PERFECT

Translated reviews

Acheteur Vérifié

Published on 11/06/2017 à 00h20 following a purchase from 06/06/2017

Fast delivery! And the items are of very good quality!
I highly recommend this site.

Translated reviews

Acheteur Vérifié

Published on 10/06/2017 à 22h44 following a purchase from 06/06/2017

I would recommend it because of the efficient and fast service, you can find brands that are not available everywhere

Translated reviews

Acheteur Vérifié

Published on 10/06/2017 à 21h23 following a purchase from 06/06/2017

Fast and satisfactory delivery

Translated reviews

Acheteur Vérifié

Published on 10/06/2017 à 19h33 following a purchase from 06/06/2017

Great, nothing to complain about

Translated reviews

Acheteur Vérifié

Published on 10/06/2017 à 08h47 following a purchase from 03/06/2017

Efficient and quick shipping

Translated reviews

Acheteur Vérifié

Published on 09/06/2017 à 12h20 following a purchase from 03/06/2017

Perfect, as usual! Thank you!

Translated reviews

Acheteur Vérifié

Published on 08/06/2017 à 13h36 following a purchase from 04/06/2017

Great price, deadline respected

Translated reviews

Acheteur Vérifié

Published on 08/06/2017 à 04h59 following a purchase from 31/05/2017

October 10

Translated reviews

Acheteur Vérifié

Published on 07/06/2017 à 17h33 following a purchase from 03/06/2017

Good phone reception and good follow-up

Translated reviews

Acheteur Vérifié

Published on 07/06/2017 à 10h32 following a purchase from 31/05/2017

Nothing to complain about. Fast and efficient.

Translated reviews

Acheteur Vérifié

Published on 06/06/2017 à 18h17 following a purchase from 26/05/2017

Good, but I was expecting a text confirming the arrival at the pickup point

Translated reviews

Acheteur Vérifié

Published on 06/06/2017 à 13h06 following a purchase from 01/06/2017

I am satisfied with my order. It arrived at the pickup point the next day!

Translated reviews

Acheteur Vérifié

Published on 05/06/2017 à 19h01 following a purchase from 30/05/2017

Despite a deplorable delivery person who does not come to you claiming your absence to get rid of the package at the pickup point, hawaiisurf managed to resolve this issue by making a commercial gesture as compensation. Very good quality products. Very pleasant staff.

Translated reviews

Acheteur Vérifié

Published on 05/06/2017 à 12h33 following a purchase from 01/06/2017

Hyper fast delivery and the site is very well done.

Translated reviews

Acheteur Vérifié

Published on 04/06/2017 à 22h46 following a purchase from 16/05/2017

As usual. Perfect.

Translated reviews

Acheteur Vérifié

Published on 04/06/2017 à 20h36 following a purchase from 29/05/2017

Very professional, fast and efficient, with good quality products

Translated reviews

Acheteur Vérifié

Published on 04/06/2017 à 00h55 following a purchase from 30/05/2017

Package arrived very quickly, happy with my purchase

Translated reviews

Acheteur Vérifié

Published on 03/06/2017 à 22h51 following a purchase from 30/05/2017

Great! Very happy from every point of view!!! Top customer service and very fast delivery

Translated reviews

Acheteur Vérifié

Published on 03/06/2017 à 10h34 following a purchase from 29/05/2017

Good

Translated reviews

Acheteur Vérifié

Published on 02/06/2017 à 20h45 following a purchase from 25/05/2017

Fast delivery and perfect packaging!

Translated reviews

Acheteur Vérifié

Published on 02/06/2017 à 00h01 following a purchase from 28/05/2017

Perfect, nothing to say

Translated reviews

Acheteur Vérifié

Published on 01/06/2017 à 20h47 following a purchase from 28/05/2017

Translated reviews

Acheteur Vérifié

Published on 01/06/2017 à 17h27 following a purchase from 27/05/2017

Fast, efficient and precise about the products

Translated reviews