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A
Rating: 5 out of 5
Great offer on products and very good delivery service
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Everything went well, regarding the service and delivery.
Best regards
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Best regards
A
Rating: 3 out of 5
No particular issues with the order, item / price very interesting.
Preparation of the order was very quick.
However, the delivery provider (TNT) is really unprofessional.
I placed 2 orders, and for both, no one came to deliver the package (even though I paid a total of 15€ extra for that ...). The packages were directly dropped off at a parcel relay.
And today I learned that the 2nd package was misdirected and is ... "lost"?
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Preparation of the order was very quick.
However, the delivery provider (TNT) is really unprofessional.
I placed 2 orders, and for both, no one came to deliver the package (even though I paid a total of 15€ extra for that ...). The packages were directly dropped off at a parcel relay.
And today I learned that the 2nd package was misdirected and is ... "lost"?
A
Rating: 3 out of 5
the bag containing the brake pad was torn and weirdly open but it is perfect.
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Response from HawaiiSurf
Hello,
The packaging was open because the brake pads are packaged two by Rollerblade, however it is rare to need two brakes at once so we offer them individually.
We apologize and understand that this may have caught your attention upon receipt.
Best regards
Romain
HAWAIISURF
The packaging was open because the brake pads are packaged two by Rollerblade, however it is rare to need two brakes at once so we offer them individually.
We apologize and understand that this may have caught your attention upon receipt.
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Ultra fast delivery
The best!
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The best!
A
Rating: 5 out of 5
I was very satisfied with the site. The item was too small.
I was able to exchange it by going to the store.
Communication with hawaiisurf was perfect (quick and accommodating response).
I was able to have the item in another size set aside and go pick it up.
Very satisfied
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I was able to exchange it by going to the store.
Communication with hawaiisurf was perfect (quick and accommodating response).
I was able to have the item in another size set aside and go pick it up.
Very satisfied
A
Rating: 4 out of 5
Fast delivery to parcel relay but a bit expensive
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A
Rating: 5 out of 5
Super professionalism!
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A
Rating: 5 out of 5
Top, fast
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A
Rating: 4 out of 5
Delivery was rather quick but the shipping costs are a bit high, otherwise the package/product is new.
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A
Rating: 5 out of 5
Very good for the order, less so for the product
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A
Rating: 5 out of 5
Very good site, easy and efficient search, products always of good quality. Never disappointed with the site.
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A
Rating: 5 out of 5
Quick order and delivery. Careful packaging. Top
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A
Rating: 4 out of 5
Effective
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A
Rating: 5 out of 5
Super serious! Nothing to complain about, 5-star rating, well done to the hawaiisurf team!
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A
Rating: 4 out of 5
The site is well designed, easy to navigate. I am a beginner and I took a Jart Classic, I hope to be satisfied :P
I just found that some protection around the skateboard during travel would be nice but nothing serious. The delivery was also quick (2 days).
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I just found that some protection around the skateboard during travel would be nice but nothing serious. The delivery was also quick (2 days).
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect, on time, nothing to say except thank you!
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A
Rating: 5 out of 5
Super fast delivery, product as described with a good promotion
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A
Rating: 5 out of 5
recommend!
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A
Rating: 5 out of 5
Fast delivery and the product is perfect! Hawaiisurf remains the best reference in skateboard equipment and style
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A
Rating: 5 out of 5
Excellent in every way, I recommend
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A
Rating: 5 out of 5
Perfect, order received quickly, product conforms to the description, what more can I say, simply perfect.
A professional site. Highly recommended
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A professional site. Highly recommended
A
Rating: 5 out of 5
Great, all good
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A
Rating: 5 out of 5
Reliable and on-time delivery
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A
Rating: 4 out of 5
spot on!
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A
Rating: 5 out of 5
Shipping was more than fast, package delivered to my home in less than 24 hours.
Careful packaging.
And on top of that, a nice gesture in the package, with the addition of several stickers and a booklet inside
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Careful packaging.
And on top of that, a nice gesture in the package, with the addition of several stickers and a booklet inside
A
Rating: 5 out of 5
Very responsive, super professional, best site and best customer service (by far) !!!!
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Great site, I recommend
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A
Rating: 5 out of 5
Fast and careful shipping. Perfect.
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A
Rating: 5 out of 5
Order placed on May 4th received on the 5th. Nothing to say, I am a regular customer of this site and I buy with my eyes closed.
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A
Rating: 5 out of 5
Delivery, service, and product are top-notch!
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A
Rating: 5 out of 5
Excellent and always very fast!!
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A
Rating: 5 out of 5
SPOT ON MICHEL!
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A
Rating: 3 out of 5
Bad pickup point
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Response from HawaiiSurf
Hello miss,
We apologize for this incident, but please know that the management of pickup points is the responsibility of the carrier in the case of a delivery error.
When we modify the destination of an order, it is either because the pickup point no longer exists or it is likely to close for vacation within the next 10 days. Indeed, packages are stored at the pickup point for a maximum of 10 days, so the pickup point must be open for you to go there.
Therefore, we choose the closest pickup point for you, and if it is located at an unreasonable distance from your initial pickup point, we contact you to find an arrangement.
Did you receive the tracking of your order giving you the address of the new pickup point?
Best regards
Kevin
HAWAIISURF
We apologize for this incident, but please know that the management of pickup points is the responsibility of the carrier in the case of a delivery error.
When we modify the destination of an order, it is either because the pickup point no longer exists or it is likely to close for vacation within the next 10 days. Indeed, packages are stored at the pickup point for a maximum of 10 days, so the pickup point must be open for you to go there.
Therefore, we choose the closest pickup point for you, and if it is located at an unreasonable distance from your initial pickup point, we contact you to find an arrangement.
Did you receive the tracking of your order giving you the address of the new pickup point?
Best regards
Kevin
HAWAIISURF
A
Rating: 5 out of 5
Fast delivery, very satisfied!
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A
Rating: 5 out of 5
Very good site, fast, wide choice, responsive contacts.
I recommend!
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I recommend!
A
Rating: 3 out of 5
After several deliveries, no issues
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A
Rating: 5 out of 5
Order received as it should be, very good roller
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