Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2017
Good, deadline respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2017
Order compliant... very fast delivery... I recommend both for delivery and in-store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2017
I am still very satisfied with Hawaii Surf. The shipments are (very) fast and careful. The customer service is responsive and of quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2017
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2017
good product I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2017
Top super service express delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2017
Very fast delivery thank you very much for these little stickers in addition see you soon!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2017
I recommend it every time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2017
I have known this shop for 20 years. Always top what they offer as U.S. clothing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Excellent gear and delivery in just 2 days! Excellent site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2017
Speed, efficiency ... nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
The store's anti-theft device was forgotten on the pants, a bit tricky to remove without damaging anything but phew I managed, fast shipping correct packaging
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Response from HawaiiSurf
Hello Sir,
Please excuse us for this oversight on the part of our preparation teams. In the event that you cannot deactivate the anti-theft device you can return the package to us at our expense* so that we can rectify this error.
* up to 10€ unless agreed with the shipping team.
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2017
supercool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
I made a mistake with the size when ordering, I called them to change the size and I received my order on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2017
Fast and neat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2017
Product meets expectations, ordered in the morning, delivered the next day.
Very good service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
Fast and efficient. No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Product ordered on a Wednesday evening arrived Friday during the day, compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2017
Simple plastic film around the shoe box as packaging... borderline.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
First order on your website placed on 01/18/2017 at 12:00, a little bonus is the sales so -15% on my Picture Nova jacket!
Just before placing the order I called to get some information about the colors of the jacket (which turned out to be accurate, so advice 5/5)
It's simple, free shipping, I received my package at the relay point on 01/19/2017 before 1 PM, I've never seen that before especially at a relay point (24H delivered by DPD)
The package was very sturdy, the jacket very well packaged, I am really very satisfied, all my future orders will be with you!
Unfortunately due to lack of stock I had to get the pants elsewhere :'(
Thank you again to the HawaiiSurf team!
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Response from HawaiiSurf
Hello Sir,
We thank you for your comment and are happy that you had a good ordering experience on our site.
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Great, order received very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Good products, good value for money, speed!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Received the day after ordering as expected. Nothing to say. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Very good service, very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2017
Very professional, very fast, very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Advice, ordering and delivery perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Despite a problem with the confirmation of my order, I remain very satisfied. Indeed, customer service acted quickly and efficiently. I therefore received my order which I am very satisfied with. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2016
Package received on time and in perfect condition. Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Received on time and well packaged, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2017
Well-designed site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Well received
Good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2017
Fast delivery and compliant product. The best...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2017
No problem! Thank you very much for your efficiency!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2017
Top-notch, very fast delivery and compliant products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Very good site! Hyper fast shipping!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2017
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2017
Easy, well stocked, experienced
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2017
As always, very quick to process orders
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