Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2017
Always super fast regarding shipping, it's a pleasure! I would have given 5 stars if the board I received hadn't been a bit damaged at the tail, + some scratches here and there, I think it must have been tried... but well, - 20% on the product, this may explain that!;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2017
Fast shipping and quality advice from the seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2017
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Important choice of items with really good brands and products. A bit expensive. The choice of free delivery points is a bit limited.
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Response from HawaiiSurf
Hello Sir, Thank you for your comment. As for the price, we simply respect the recommended retail prices and try to remain competitive with good deals all year round. As for the choice of parcel collection points around you, it all depends on your region and the period, in remote areas or during holidays the number of collection points decreases. We chose this transport company for its collection points but also for the speed of delivery varying from less than 24h to 48h during the week. Best regards, Kevin HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2016
This site is reliable and very competent, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Easy and very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Very easy to access, understandable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Package received the day after the order despite a validation at the end of the day (payment in 4 installments). I didn't expect it so soon. Relevant advice. Well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2017
Interesting price and fast delivery.
I recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2017
Unfortunately, my order was forgotten and I had to go pick it up at the store in an emergency... bad luck! It's really a shame...
However, the staff immediately recognized their mistake, apologized, and tried to make amends, that's what I will remember. To err is human :-)
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Response from HawaiiSurf
Hello,
We apologize for your order, glad you were nonetheless satisfied with the welcome in the store,
Thank you for your feedback.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2017
Super delivery, shoes in excellent condition, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Fast shipping, quick tracking, plus a free sticker, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2016
Very fast delivery! And product well compliant
Very reliable site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2016
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2017
A bit slow to respond to online questions but, once passed, great choice, very fast shipping! I will return!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2017
I love this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2017
Fast and reliable 5/5
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
Fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
fast and serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
My order was delivered in record time (in 48 hours) for a very reasonable price. Now I just have to try the skis. I am completely satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
Serious site. Compliant product, fast and efficient delivery. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
Effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
very super
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2017
No issues during and after the order. Serious and efficient contacts. Very fast delivery and item in perfect condition. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
Serious site, package received 48 hours after the order!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2017
Fast delivery. Compliant product. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
Perfect for the deadlines, and the price is very attractive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
The site offers a lot of material and brands, fast shipping! Order received a day early, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2016
A site with a lot of choices, fast delivery. Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
Fast, friendly, efficient, the best!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2017
Great. Interesting prices and quick shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2016
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2016
very fast delivery, no issues with my orders!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2016
Perfect
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