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A
Rating: 5 out of 5
Good site
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Top very fast delivery
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A
Rating: 5 out of 5
Everything is ok. Perfect. Responsiveness, product quality, delivery times, communication: impeccable. Highly recommended!
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A
Rating: 5 out of 5
Perfect very fast
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A
Rating: 5 out of 5
Perfect very fast
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
very fast delivery, competitive prices
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A
Rating: 5 out of 5
Cool
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A
Rating: 5 out of 5
very good user experience. Clear site and honest prices. Fast shipping. All good!
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A
Rating: 5 out of 5
navigation on the site is smooth, easy ordering and delivery nothing to say
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A
Rating: 5 out of 5
very good price and very fast shipping. I recommend. Jérôme
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A
Rating: 5 out of 5
Very easy navigation
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A
Rating: 5 out of 5
Fast and compliant.
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A
Rating: 5 out of 5
Small initial error in the composition of the protection pack accompanying the rollers, well handled by customer service! New complete pack sent back... of superior quality!
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A
Rating: 5 out of 5
Very complete site with ease of choosing sizes.
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A
Rating: 4 out of 5
Delivery a bit long. Package in good condition.
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A
Rating: 3 out of 5
Speed and efficiency. However, the grip of the skate was very poorly applied!
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Response from HawaiiSurf
Hello, thank you for your feedback. The purchased product corresponds to a skate already gripped by our supplier. Our team remains at your disposal to best resolve the issue. Please provide us with photos of the received product at [email protected] highlighting any defects. Thank you again for your trust, Benjamin.
A
Rating: 5 out of 5
Following an oversight in the order, I congratulate customer service for their responsiveness. They sent me the oversight super quickly as well. My husband was super happy. Thank you.
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A
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Satisfied.
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A
Rating: 5 out of 5
Ultra fast delivery and careful package, shoes conform to their description.
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A
Rating: 5 out of 5
Great choice, great price, very responsive, very good online store!
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A
Rating: 5 out of 5
Everything went well
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A
Rating: 5 out of 5
Very happy,
Careful and fast shipping,
Everything I love!
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Careful and fast shipping,
Everything I love!
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Arrived on time.
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A
Rating: 5 out of 5
The sorting system is not very intuitive, but the rest is perfect: payment, package tracking, access to customer account, return service, refund. I was a customer of the shop in my younger years ;) (in Ivry if I remember correctly), we are still at the same level of service ;) Well above Vieux Campeur!
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A
Rating: 5 out of 5
Very good, fast delivery, product as expected.
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A
Rating: 5 out of 5
Order delivered on time. Very professional.
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A
Rating: 5 out of 5
As expected.
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A
Rating: 5 out of 5
PERFECT
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A
Rating: 2 out of 5
Delivery to an unrequested pickup point, in addition to that, 1 item was missing from the package (the inside of the package lacked padding to protect the order). Item sent later in a second package this time to the correct pickup point. Laborious experience overall, too bad we can no longer have deliveries to the store at Hawaii Surf Paris 14...
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Response from HawaiiSurf
Hello, I am sorry to hear that your delivery experience was difficult. It is understandable that delivery to an unrequested pickup point and the absence of an item in the initial package are sources of frustration. We will make sure to report this to the carrier. We will ensure that your future shopping experiences are more positive. If you need further assistance, please do not hesitate to contact customer service available by email, chat, or phone. Thank you for your understanding. Benjamin, HawaiiSurf
A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Fast delivery, quality packaging and product
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A
Rating: 5 out of 5
Top-notch, fast delivery
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A
Rating: 4 out of 5
The site navigation and order procedure was excellent, and the discounts were really good. Perhaps there could be more details about the sizes of clothing. The products arrived exactly as I ordered and they are all in perfect condition. But the delivery time was 10-11 working days, which is longer than it states on the website and since there is a shipping fee. Overall, pretty satisfied.
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A
Rating: 3 out of 5
The sweatshirt is very nice. However, the size of the package is a bit excessive, the box didn't even fit in the mailbox, I could have put a dwarf inside.
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A
Rating: 5 out of 5
Very good
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