HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello, We are delighted that the ordered wheels suit you. Have a great end of the day. See you soon Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
The site is good, the prices are good, but the quality of the products, particularly the shoes, is not very good, and it's not very eco-friendly for shoes that last 10 sessions, too bad.
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Response from HawaiiSurf
Hello, First of all, I want to thank you for sharing your experience. I am sorry to read that the quality of the DC shoes you ordered does not meet your expectations. I took the liberty of contacting you to address the issue encountered. Have a lovely end of the day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Perfect!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great long weekend :) See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
clear and responsive
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Response from HawaiiSurf
Hello, We are delighted that you like your shoes. The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great weekend. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2022
The wheels of my rollers are damaged when they should be new, I contacted customer service and received no response.
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Response from HawaiiSurf
Hello Madam, I am sorry to read that the wheels received seem to have been used. After checking, I cannot find any trace of your complaint. I have therefore sent you a message on your Hawaiisurf account to find a suitable solution together. I look forward to your response and remain available for any requests. See you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
I didn't know the site, I was pleasantly surprised, fast shipping, nothing to complain about.
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Response from HawaiiSurf
Hello, Our logistics team is working hard to prepare your orders and deliver them as quickly as possible. Thank you for your feedback, the entire team wishes you a lovely evening. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Very good fins, quality.
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Response from HawaiiSurf
Hello, We are delighted that the Dafins you ordered suit you. Hoping to see you again soon on our site! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a lovely evening. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
a choice of products for all levels and budgets. Competitive prices and a product description that helps with the choice. Navigation could be smoother.
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Response from HawaiiSurf
Hello, We are delighted that you found what you were looking for on our site. The entire Hawaiisurf team thanks you and hopes to see you again soon! Good evening. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2022
Super promotions, extra fast delivery (at the same time everything is happening in the southwest) and perfect packaging. Bravo team!!
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Response from HawaiiSurf
Good evening, Your feedback is precious to us, the entire Hawaiisurf team thanks you and hopes to see you again soon! Have a nice evening. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
Fast and careful shipping, top product! I recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great evening. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Clear, neat, and precise
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Response from HawaiiSurf
Hello, We are delighted to read your feedback regarding your site. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2022
I have ordered several times on the site, usually it's clean but this time I am very disappointed with the quality of the packaging. The box was just made for the size of a board (and it contained a board + a grip + 2 independent hollow trucks) so the grip was severely bent on the edges under the board, so once out of the box it is unusable, straight to the trash, the trucks pressed against the board left nice marks on the front of the board, very disappointed this time, not sure to order from you again.
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Response from HawaiiSurf
Hello, I would like to apologize for the problem encountered. In order to find a solution together, I have contacted you directly on your Hawaiisurf account. Rest assured, I have reported the issue to the relevant department so that it does not happen again. While waiting for your response, I wish you a pleasant day. See you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
****
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Response from HawaiiSurf
Hello, Thank you for your feedback, we are delighted that your order suits you. Your opinion is precious to us to improve and satisfy you 100% next time. See you soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2022
Perfect, very good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a lovely day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
Order delivered always so quickly and always so impeccable.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Product as described. Timely shipping. Great price. Thank you +++
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2022
Fast and efficient!
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
The navigation was perfect.
Your service contacted me because a product was no longer available. My order was supposed to ship. Looking at my account, I contacted your services after a week because my order was still in your warehouses. After that, there was no problem, we just got used to being delivered super quickly with a compensation gift.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
great, nothing to say
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Have a lovely day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2022
Everything was perfect: delivery, packaging, ordered products. Thank you
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Response from HawaiiSurf
Hello, We are delighted that our service suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Serious site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Very good site attractive prices
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Response from HawaiiSurf
Hello, Thank you for sharing your experience, we are happy that the sweatshirt you ordered pleases you. Have a nice day. Cécilia from Hawaiisurf.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Very good. Order received on time.
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Response from HawaiiSurf
Hello Sir, We are glad that your Twisters suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
More promotions
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Response from HawaiiSurf
Hello Sir, We strive to offer a wide range of sliding products at the best prices throughout the year. We hope that your skate shoes and your t-shirt please you. The entire Hawaiisurf team wishes you a good day Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Excellent service. For the speed of shipping. However, the carrier GLS does not help you by doing anything to deliver our package.
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Response from HawaiiSurf
Hello Sir, Thank you for your feedback. After reviewing your order, I see that your package was dropped off at a relay point, contrary to what was agreed upon, and I am sorry for that. I will make sure to escalate the information so that a reminder of the procedure is made to the delivery person. I hope your products suit you and wish you a very nice end of the day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Great. I received my order two days later. So very fast. The 3WD roller brake was new, nothing to say!
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Response from HawaiiSurf
Hello, We are glad that the brakes you received suit you. Have a good end of the day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
very good service and fast delivery. Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great end of the day and see you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Great site and very competent advisors
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Response from HawaiiSurf
Hello Madam, Thank you very much for sharing your experience with us. We are happy to be able to exchange and help you in your choice. Have a very nice end of the day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Order received on time and without damage. I recommend.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Order shipped very quickly
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Response from HawaiiSurf
Hello Sir, We are happy that you like your order. You just have to try it! Have a nice end of the day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Very fast delivery, shoes well protected for transport, very interesting price. Very satisfied with this site and my purchase!
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Response from HawaiiSurf
Hello Madam, Your feedback is precious to us and we thank you for it. See you soon :) Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2022
Great!
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Response from HawaiiSurf
Hello, We are delighted that the bindings you ordered suit you. Have a great end of the day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Fast shipping, order as per the site. Excellent
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Response from HawaiiSurf
Hello Sir, Thank you very much for your feedback. Have a good end of the day and see you soon on Hawaiisurf. Tom
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Hello, I would have given 5 stars if there wasn't constantly a 404 error in the order tracking and returns section
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Response from HawaiiSurf
Hello, Thank you for sharing your experience with us, I will make sure to escalate the information to our IT department so that we can correct this issue. The entire Hawaiisurf team wishes you an excellent day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Product as described. Fast and secure shipping. Moreover, for this order, I had to contact customer service. They were responsive, helpful, and professional. Highly recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
-
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Response from HawaiiSurf
Hello, We are delighted that your deck is suitable for you. Have a nice end of the day. See you soon Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Really great and reliable
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Despite an issue during the reception of the Rollers, I give 5 stars to the site because the after-sales service, particularly Cécilia, was super responsive and resolved the problem in a few days. Thank you
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Response from HawaiiSurf
Hello Sir, Thank you for your feedback. I am glad we could find a solution together to the problem encountered. Have a very nice end of the day and see you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Very good, impeccable service, careful and attentive. I recommend!
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Response from HawaiiSurf
Hello Sir, Thank you for choosing Hawaiisurf to place your order. The entire team wishes you a great end of the day. See you soon! Cécilia from Hawaiisurf
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