Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 04/05/2021 à 23h22 following a purchase from 04/05/2021

Perfect

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Acheteur Vérifié

Published on 04/05/2021 à 09h13 following a purchase from 03/05/2021

I ordered a pair of Riedell rollers that arrived on the announced date. The package contained a "crab" key that allows you to disassemble all the parts.
Impeccable.

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Acheteur Vérifié

Published on 04/05/2021 à 08h32 following a purchase from 03/05/2021

Simple and effective

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Acheteur Vérifié

Published on 03/05/2021 à 19h13 following a purchase from 03/05/2021

Correct, reasonable prices despite the limited size choices, excellent delivery times, and Julien is very nice, as well as the shop sellers in Paris.

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Acheteur Vérifié

Published on 02/05/2021 à 17h26 following a purchase from 02/05/2021

Tip top

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Acheteur Vérifié

Published on 02/05/2021 à 09h20 following a purchase from 25/04/2021

After delivery issues, Julien redirected my package which was received in 5 days, thank you!

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Acheteur Vérifié

Published on 02/05/2021 à 08h14 following a purchase from 28/04/2021

Product as described, fast delivery

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Acheteur Vérifié

Published on 01/05/2021 à 09h48 following a purchase from 15/04/2021

Fast delivery in 48 hours and in accordance with my order. And a great product too

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Acheteur Vérifié

Published on 01/05/2021 à 00h23 following a purchase from 26/04/2021

Product conforms to its description, delivered on time. Perfect.

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Acheteur Vérifié

Published on 30/04/2021 à 15h47 following a purchase from 27/04/2021

Fast shipping, great prices on Flying Wheels boards, good size coarse grip offered, very happy with this first order with you.

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Acheteur Vérifié

Published on 30/04/2021 à 10h16 following a purchase from 29/04/2021

Excellent service, this is not my first order with them, they have always been clean. I recommend without any problem

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Acheteur Vérifié

Published on 29/04/2021 à 22h42 following a purchase from 17/04/2021

Thank you! Until next time!

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Acheteur Vérifié

Published on 29/04/2021 à 11h47 following a purchase from 28/04/2021

The site is functional and practical! Everything is perfectly indicated.

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Acheteur Vérifié

Published on 29/04/2021 à 11h37 following a purchase from 25/04/2021

Order processing and fast delivery.
However, no flexibility for returning a barely used product (wrong size) knowing that a more expensive purchase was suggested for replacement... Choose wisely before ordering or you will have the product on your hands...

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Response from HawaiiSurf Published on 29/04/2021

Hello, you tried a pair of skates in the street for 20 minutes, despite a message from us clearly stating that we do not accept returns of skates that have already been used. We are flexible on returns as long as the returned product has not been used and shows no signs of use. However, skate wheels get marked very quickly, and we cannot resell a product showing any signs of wear, no matter how minimal. We remain at your disposal and wish you a good day.

Acheteur Vérifié

Published on 28/04/2021 à 09h51 following a purchase from 16/04/2021

top shop

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Acheteur Vérifié

Published on 27/04/2021 à 21h10 following a purchase from 23/04/2021

I was delivered ahead of the expected delivery date. Having ordered a model that I couldn't try, I relied on the seller's advice. Everything is perfect.

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Acheteur Vérifié

Published on 27/04/2021 à 19h31 following a purchase from 24/04/2021

Excellent

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Acheteur Vérifié

Published on 27/04/2021 à 19h11 following a purchase from 27/04/2021

Efficient!

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Acheteur Vérifié

Published on 27/04/2021 à 19h09 following a purchase from 27/04/2021

Very good site with a choice, nothing to say

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Acheteur Vérifié

Published on 26/04/2021 à 22h01 following a purchase from 21/04/2021

Orders shipped quickly (1 to 4 days ahead of announced deadlines) and seriously. Careful packaging, tracking available. Nothing to say, top site! I recommend!!!

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Acheteur Vérifié

Published on 26/04/2021 à 08h49 following a purchase from 17/04/2021

Team always on top. Perfect mini longboard. Great purchase.

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Acheteur Vérifié

Published on 26/04/2021 à 08h04 following a purchase from 17/04/2021

Very good website, smooth navigation and intuitive filters.
Bodyboard received 5 days after order as agreed.
Only downside, the board has 2 slight dents on the top of the deck probably due to transport. After contacting customer service, I was offered a 10% discount as it is just an aesthetic defect. I accept because it will pay for the leash taken for the board.
Friendly and responsive customer service.
MIKA

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Acheteur Vérifié

Published on 23/04/2021 à 23h00 following a purchase from 19/04/2021

I have placed 3 orders and I am very happy with them! Really top-notch across the board in terms of both products and customer service. I highly recommend hawaiisurf! Looking forward to it!

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Acheteur Vérifié

Published on 23/04/2021 à 21h57 following a purchase from 08/04/2021

Hyper fast delivery. Received in 2 days, products perfectly conforming and of very good quality

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Acheteur Vérifié

Published on 22/04/2021 à 23h12 following a purchase from 18/04/2021

Incomplete order delivered. Email sent to customer service but no response to date (48h)
Average service so far, I am waiting for the response to my complaint to complete my review.

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Response from HawaiiSurf Published on 23/04/2021

Hello, we have taken your request into account and the grip that was missing from your order has been sent today. We apologize for the inconvenience caused. We remain at your disposal.

Acheteur Vérifié

Published on 21/04/2021 à 21h16 following a purchase from 21/04/2021

Great

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Acheteur Vérifié

Published on 20/04/2021 à 22h58 following a purchase from 19/04/2021

Product ordered 2 days ago and already in my hands! Precise order tracking and lightning-fast delivery! Thank you.

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Acheteur Vérifié

Published on 20/04/2021 à 18h47 following a purchase from 14/04/2021

My order arrived quickly.
The surfskate is great.
I am delighted.

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Acheteur Vérifié

Published on 20/04/2021 à 13h24 following a purchase from 19/04/2021

Friendly welcome, advice. Lack of choice due to small space probably.

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Acheteur Vérifié

Published on 20/04/2021 à 10h41 following a purchase from 19/04/2021

Excellent

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Acheteur Vérifié

Published on 20/04/2021 à 09h07 following a purchase from 16/04/2021

Great, huge selection and available staff

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Acheteur Vérifié

Published on 19/04/2021 à 22h43 following a purchase from 19/04/2021

100% satisfied, that hasn't changed.

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Acheteur Vérifié

Published on 19/04/2021 à 17h11 following a purchase from 13/04/2021

Very satisfied with my purchase and the service.

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Acheteur Vérifié

Published on 19/04/2021 à 14h01 following a purchase from 14/04/2021

Fast delivery, product as described

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Acheteur Vérifié

Published on 18/04/2021 à 12h52 following a purchase from 17/04/2021

Top!

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Acheteur Vérifié

Published on 18/04/2021 à 08h33 following a purchase from 02/04/2021

Everything was simple for the order, it arrived quickly, I am very satisfied with this order.

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Acheteur Vérifié

Published on 17/04/2021 à 17h49 following a purchase from 17/04/2021

Fast. No problems.

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Acheteur Vérifié

Published on 17/04/2021 à 11h22 following a purchase from 13/04/2021

Professionals, available and responsive in case of problems and/or questions.
Roller in accordance with the description.
Delivery in accordance with deadlines.

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Acheteur Vérifié

Published on 16/04/2021 à 20h21 following a purchase from 16/04/2021

I am very satisfied with my purchase and the sellers are very nice.
No regrets!!

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Acheteur Vérifié

Published on 16/04/2021 à 15h12 following a purchase from 15/04/2021

It's at the store, very nice superb welcome and advice

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