Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 09/03/2021 à 14h51 following a purchase from 07/03/2021

Very comprehensive site, super fast delivery in 24h, very happy with my purchase! Nothing to complain about, I will surely order again on this site

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Acheteur Vérifié

Published on 09/03/2021 à 11h53 following a purchase from 07/01/2021

Perfect

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Acheteur Vérifié

Published on 09/03/2021 à 11h52 following a purchase from 30/01/2021

Great!

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Acheteur Vérifié

Published on 09/03/2021 à 11h51 following a purchase from 08/03/2021

Top!

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Acheteur Vérifié

Published on 09/03/2021 à 10h19 following a purchase from 24/01/2021

I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...

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Response from HawaiiSurf Published on 10/03/2021

Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.

Acheteur Vérifié

Published on 08/03/2021 à 23h43 following a purchase from 08/03/2021

I was received by a young man who was perfectly competent, who understood our expectations (beginner roller quad for my wife and a return for me) and took the time to advise us well. Same for longskates.

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Acheteur Vérifié

Published on 08/03/2021 à 10h07 following a purchase from 07/03/2021

Simple and fast order. :)

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Acheteur Vérifié

Published on 08/03/2021 à 08h46 following a purchase from 04/03/2021

Top as every time

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Acheteur Vérifié

Published on 07/03/2021 à 22h41 following a purchase from 02/03/2021

Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.

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Acheteur Vérifié

Published on 07/03/2021 à 18h42 following a purchase from 04/03/2021

Always on top! I recommend without any problem

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Acheteur Vérifié

Published on 07/03/2021 à 10h37 following a purchase from 06/03/2021

Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!

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Response from HawaiiSurf Published on 10/03/2021

Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team

Acheteur Vérifié

Published on 06/03/2021 à 21h43 following a purchase from 27/02/2021

The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.

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Acheteur Vérifié

Published on 05/03/2021 à 17h18 following a purchase from 27/02/2021

Very good.

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Acheteur Vérifié

Published on 05/03/2021 à 14h26 following a purchase from 03/03/2021

Excellent. Bought on Tuesday, received on Friday. Hats off. Clear site, really top.

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Acheteur Vérifié

Published on 05/03/2021 à 09h22 following a purchase from 01/03/2021

Fast delivery, product very well protected during shipping. Trust and seriousness are present. Pure happiness. So surf without worries here

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Acheteur Vérifié

Published on 03/03/2021 à 16h55 following a purchase from 28/02/2021

FAST AND EFFICIENT

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Acheteur Vérifié

Published on 27/02/2021 à 20h35 following a purchase from 27/02/2021

Very professional welcome..... a complete range for skate. My son is delighted
Long live Hawaii surf

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Acheteur Vérifié

Published on 27/02/2021 à 17h25 following a purchase from 27/02/2021

Excellent!!! A reference

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Acheteur Vérifié

Published on 26/02/2021 à 19h36 following a purchase from 23/02/2021

In line with my expectations, quick delivery

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Acheteur Vérifié

Published on 26/02/2021 à 17h24 following a purchase from 26/02/2021

I have been a customer for over 20 years, of course back then it was not yet an internet site but a store full of passionate people and their advice.
When it was time to buy a skateboard for my 13-year-old daughter, I naturally thought of Hawaiisurf. A phone call with a knowledgeable contact later and I had all the elements to make the most coherent choice for the need.
My anonymous opinion is worth what it is worth, but I can only recommend this store.

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Acheteur Vérifié

Published on 25/02/2021 à 22h13 following a purchase from 25/02/2021

It's an excellent site and store, fast delivery, reliable, good service, I especially recommend the skate packs!

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Acheteur Vérifié

Published on 25/02/2021 à 20h18 following a purchase from 25/02/2021

Clear product descriptions. Great ease of navigation and purchase! Perfect.

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Acheteur Vérifié

Published on 25/02/2021 à 18h08 following a purchase from 25/02/2021

Great collaboration RVCA x Bruce Lee

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Acheteur Vérifié

Published on 25/02/2021 à 13h21 following a purchase from 22/02/2021

Well-organized site, however, it lacks information on stock quantities.

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Acheteur Vérifié

Published on 24/02/2021 à 23h02 following a purchase from 24/02/2021

No.

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Acheteur Vérifié

Published on 23/02/2021 à 20h27 following a purchase from 13/02/2021

perfect

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Acheteur Vérifié

Published on 23/02/2021 à 16h52 following a purchase from 21/02/2021

Super efficient and responsive surf shop! great choice of items and good price!

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Acheteur Vérifié

Published on 23/02/2021 à 15h24 following a purchase from 17/02/2021

Perfect

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Acheteur Vérifié

Published on 22/02/2021 à 17h58 following a purchase from 22/02/2021

waiting for delivery on date

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Acheteur Vérifié

Published on 19/02/2021 à 14h06 following a purchase from 13/02/2021

jacket ordered on a Saturday, on Wednesday I send a message no response so on Friday still having received nothing I contact customer service who tells me they left a message on my mobile, message never received because the number was wrong but well in my customer account !!!!
stock error they did not have the ordered jacket
it would have been nice to send me an email to tell me, because in the meantime I bought the matching pants so conclusion wasted time and pants on my hands

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Response from HawaiiSurf Published on 24/02/2021

Hello, the voicemail was indeed left on Thursday at 10:04 AM by our customer service. We apologize for the incorrect number collected. This product was indeed in stock error, so we offered you an exchange or refund and your refund is now effective.
Thank you for your interest,
We remain at your disposal for any questions.
Best regards,
The HawaiiSurf team

Acheteur Vérifié

Published on 18/02/2021 à 12h42 following a purchase from 17/02/2021

Good

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Acheteur Vérifié

Published on 18/02/2021 à 11h26 following a purchase from 02/02/2021

Fleece conforms to that on the site. For a first purchase, I am convinced. A small downside for the delivery being a bit long (5 days)

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Acheteur Vérifié

Published on 18/02/2021 à 10h38 following a purchase from 15/02/2021

Ultra fast delivery: rollers ordered Monday evening, arrived Wednesday. Size 38 perfect, good quality. Wrist protections a bit loose.

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Acheteur Vérifié

Published on 18/02/2021 à 09h56 following a purchase from 15/02/2021

Super fast delivery, impeccable content, perfect

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Acheteur Vérifié

Published on 17/02/2021 à 21h38 following a purchase from 17/02/2021

Order as described

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Acheteur Vérifié

Published on 17/02/2021 à 12h18 following a purchase from 15/02/2021

Very fast shipping ordered Monday evening received Wednesday morning

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Acheteur Vérifié

Published on 14/02/2021 à 19h02 following a purchase from 10/02/2021

Good...

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Acheteur Vérifié

Published on 14/02/2021 à 17h54 following a purchase from 09/02/2021

order placed without problems. fast delivery. thank you!!!

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Acheteur Vérifié

Published on 13/02/2021 à 22h39 following a purchase from 13/02/2021

Easy to order, I hope to be satisfied with the skateboard

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Acheteur Vérifié

Published on 12/02/2021 à 11h12 following a purchase from 11/02/2021

Always on top, I recommend without hesitation!

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