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N
Rating: 3 out of 5
The return process is too complicated. We receive via Chronopost but returns are done with GLS. No way to find a relay to return the package!!!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Fast
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Y
Rating: 4 out of 5
Delivery as expected
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J
Rating: 4 out of 5
The article matches the description on the site. The discount is interesting.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Thick suit but just a small defect on the women's suit, a little bit unstitched at the knee joint. I glued it back myself
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S
Rating: 2 out of 5
Cap conforms but does not match the ordered color
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S
Rating: 4 out of 5
Fast delivery, product as described, thank you very much
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P
Rating: 3 out of 5
I am surprised by the lightness and fragility of the surfboards... To see in use this summer
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S
Rating: 3 out of 5
Unfortunately poorly sized purchase Return of the order
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H
Rating: 4 out of 5
You do not offer a size for the plates, you put for the item I bought 2932; what does that mean? I bought it and it’s a size for children; it’s useless it didn’t seem so small in the photo.
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K
Rating: 3 out of 5
The product is too small I have to return it but the carrier GLS in Montpellier is unreachable
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R
Rating: 4 out of 5
The product corresponds well to the order, it just took a few days for shipping
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M
Rating: 2 out of 5
I ordered a swimsuit, I received the bottom, the top sent was a crop top and not the swimsuit top. Had to return both.
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Response from HawaiiSurf
Hello,
We sincerely apologize for this error during the preparation of your order. As soon as we were informed, we immediately reacted to provide a quick and appropriate solution.
Living close to our store, we offered you to come and pick up the correct product directly in the shop to save you time. We also invited you to collect the new swimsuit top at the same time you returned the items that did not suit you, in order to simplify your process as much as possible.
After correcting the reference error on our site, you were able to reorder the desired top, with the support of our team to guide you in your online purchase. We are delighted that you are now satisfied with the swimsuits you kept.
If you believe that the solutions provided and your current satisfaction deserve to be highlighted, we would be grateful if you could update your review accordingly. Your feedback is valuable and reflects the importance we place on customer service.
Thank you again for your understanding and we remain at your disposal.
The HawaiiSurf team
We sincerely apologize for this error during the preparation of your order. As soon as we were informed, we immediately reacted to provide a quick and appropriate solution.
Living close to our store, we offered you to come and pick up the correct product directly in the shop to save you time. We also invited you to collect the new swimsuit top at the same time you returned the items that did not suit you, in order to simplify your process as much as possible.
After correcting the reference error on our site, you were able to reorder the desired top, with the support of our team to guide you in your online purchase. We are delighted that you are now satisfied with the swimsuits you kept.
If you believe that the solutions provided and your current satisfaction deserve to be highlighted, we would be grateful if you could update your review accordingly. Your feedback is valuable and reflects the importance we place on customer service.
Thank you again for your understanding and we remain at your disposal.
The HawaiiSurf team
G
Rating: 3 out of 5
Product received with different wheels than those mentioned in the product sheet. We will contact customer service
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G
Rating: 3 out of 5
I was expecting a 100% cotton product, as indicated in the description, and I received polyester and nylon.
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C
Rating: 4 out of 5
Very good product
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P
Rating: 4 out of 5
Best price noted on the day I ordered the item (adidas superstar).
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L
Rating: 4 out of 5
Good deal especially for getting the XXL or 3 XL Rythm super brand
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J
Rating: 4 out of 5
Perfect surfboard! Delivery and packaging were very careful. However, the site offered me a sock cover when I added my board to the cart. I took it without looking too closely at the description, but the size did not match my board...
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F
Rating: 4 out of 5
The delivery was very fast. The delivery box was intact. However, the box of the rollers was in very bad condition. I had concerns for the rollers but they seem new. Second order on the site because the rollers from the first order were too small. No possibility to get the discount from the first order.
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A
Rating: 2 out of 5
I received the package, unfortunately the hood is way too tight, I won't be able to use it, yet it's my size and being a woman I thought it would be too big, very disappointed.
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M
Rating: 4 out of 5
10 days of waiting without information or tracking number between the payment of the order and the day of its preparation, which made me doubt the seriousness of the site.
Good surprise afterwards: I recommend.
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Good surprise afterwards: I recommend.
M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Good products but slow and chaotic delivery although expensive.
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L
Rating: 4 out of 5
More items with more specific choices.
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S
Rating: 3 out of 5
Order of July 24 / picked up at the relay point on August 4. long delay due to an error on the DPD tracking number due to the sender. obligation to send emails to DPD and Hawaii surf to know that the order had indeed arrived (info obtained from the customer service of Hawaii)
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Y
Rating: 3 out of 5
Lack of information on the technical part of the surfboard purchased and delivery time almost 3 times higher compared to the price of the chosen delivery.
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J
Rating: 2 out of 5
Hello, on the skateboard, nothing to say, however I had chosen express delivery at €20, and I received my package with standard delivery. I called the sales service who told me they would refund the shipping costs but nothing has been done. It's been 10 days, so maybe they are just very slow, if nothing changes, it will be close to a scam.
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Response from HawaiiSurf
Hello Jordan, We confirm that the refund for the express shipping costs has indeed been processed today to your original payment method. According to your bank, the amount will be visible in your account within 48 to 72 business hours. We apologize for this delay and remain at your disposal for any other questions. Have a nice day,
T
Rating: 3 out of 5
Delivery quite slow
No grip for the boards not specified on the site
No loyalty act despite a large order
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No grip for the boards not specified on the site
No loyalty act despite a large order
M
Rating: 2 out of 5
Delivery takes more than 25 days, the cap arrives deformed
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J
Rating: 3 out of 5
Order delayed twice: first by Hawaiisurf, then by the carrier. Moreover, the product is not the right one.
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S
Rating: 2 out of 5
Box arrived in a terrible state and of course the skateboard inside, poorly protected was damaged
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B
Rating: 3 out of 5
Well-made site and easy to order, but significant delivery delay compared to what was announced (I couldn't enjoy my surf, my vacation ending...! :(
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C
Rating: 4 out of 5
Good quality and received quickly but tracking not very detailed
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A
Rating: 2 out of 5
I am still missing a part of my order.
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R
Rating: 4 out of 5
Delivery times a bit long but it's a minor detail.
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A
Rating: 4 out of 5
The parcel took a little longer to arrive than expected, but the product was at a great price and I was really happy with my order
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K
Rating: 4 out of 5
Very satisfied
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R
Rating: 4 out of 5
GOOD INFORMATION
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