HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Received my order in 48 hours, no problem with my shoes except that, a small downside the box was in very bad condition, otherwise the site works very well, nothing to report on that side
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
Product meets expectations and fast shipping by the company, but there was a problem with the GLS delivery person who is definitely not up to par. So as long as GLS handles deliveries, I will not order from this site again.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Unfortunately I chose the wrong size of surf shoes. I therefore requested an exchange but the return costs are at my expense, for shoes over 250 euros I find that a bit excessive. Moreover, a wide choice of products and very pleasant store customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
The site is good.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Package received quickly and perfect packaging nothing to complain about thank you very much
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
Call before delivery, that's perfect.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Great customer service!
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2020
The site is easy to access.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Well my order is in accordance with the purchase I made at HawaiiSurf now for their GLS delivery it is really not one of the best delivery companies I receive at 4 PM a text confirming that the delivery at the pickup point has been made and the surprise!!! is that it is not the one I had chosen but more than a kilometer away I go there at 6 PM and the person at this pickup point tells me no we have not received your order I go home very disappointed and at 7 PM I receive a second text from GLS confirming that my order has been delivered to the pickup point I had chosen.
GLS thank you for messing around with HawaiiSurf customers.
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for explaining to us what really happened with our carrier, we apologize for this inconvenience, we will pass the information on to our carrier immediately.
We thank you and hope to see you again very soon for a better shopping experience on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
I recommend this site which is very serious, merchandise as described and very fast delivery times. The only downside is 2 small impact points under the board but minor, however the package was very well protected.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback, our customer service is available if you wish for the downside you encountered on your skateboard. We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Super fast and complete
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
Fast and serious shipping, a bit disappointed by the grip offered but it's just a detail!
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your feedback, can you tell us why you were disappointed by the grip that was offered to you?
We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Equipment in good condition, delivery a bit chaotic
Translated reviews
Response from HawaiiSurf
Hello,
We are sorry to hear that the delivery service did not meet your expectations, please let us know the reasons it did not so we can make improvements.
We would like to thank you for your feedback and hope to see you again very soon. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
-
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2020
Working for an e-commerce site I advise you to check the products before shipping as one of the roller wheels is missing the spacing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
The HawaiiSurf team is responsive and attentive.
The payment systems are varied (the choice of bank transfer is particularly practical to address issues with credit card limits on large purchases) and the customer experience is very satisfactory!
Small downside on the transport provider (not very careful).
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Nothing to say. Top-notch, as usual
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
Perfect customer service
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2020
No contact from you, despite phone message and email for technical advice before purchase.
Translated reviews
Response from HawaiiSurf
Hello,
We apologize for this inconvenience, we try our best to respond to all your calls and emails. Thank you for giving us your feedback :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
Fast and efficient shipping, nothing to say.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Delivery as expected
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
In line with my expectations. Thank you!
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
It was not specified anywhere that the €10 voucher offered on my account had a minimum purchase on your site!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Packaging a bit artisanal, but it arrives on time. It would be great to send the grip sheet flat.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
-
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Precise and complete. M
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
-
Translated reviews
Response from HawaiiSurf
Hello,
We thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
Easy navigation on the site. Fast delivery with appointment scheduling! Quality packaging
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Good I recommend, fast and careful shipping, 4af 4af 4af 4af
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2020
Fast and efficient,
Small downside, my rubber for trucks does not fit on my ventures, a bit disappointed. I would have liked to be informed about compatibility.
Translated reviews
Response from HawaiiSurf
Hello,
Our phone line is open 6 days a week from 9 am to 6 pm, so you can call us for any technical advice, we will be happy to assist you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Fast service, reasonable prices and well-packaged parcel.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Wheels OK. Crash pad shorts OK. Delivery person left instead of handing the package directly and tool slightly rusty. Everything recovered but doesn't seem serious.
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your feedback, we are sincerely sorry for this mishap regarding your tools, we hope to see you again for a better shopping experience :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Great
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Impeccable delivery, but the finishes of the shoes are not perfect.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Very good, good quality, arrived very quickly, just disappointed by the finishes of the skateboard which are frankly not nice at all
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Fast and efficient
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Fast shipping and well packaged
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
Large number of choices. But GLS... deplorable delivery service...
Translated reviews
Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
I am very happy with hawaiisurf.
Processing, payment, delivery and customer service - everything worked without any problems. An option to switch the website to English or German would have made my purchase easier.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Friendly and competent team
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 