Customer reviews of HawaiiSurf

Good site!!!

Product conforms to the photo, very good quality, delivery respected

Bad customer service

The site is very good, you can find your way perfectly. I am delighted.

Order received quickly, in line with my expectations. The downside concerns the packaging which leaves something to be desired: a large plastic envelope where the bearings and my bones speed cream were well shaken, a bottle of speed cream leaked.

Decent site but wrong item sent: a T-shirt instead of a sweatshirt.... at 56€!.... waiting for the exchange procedure....

Hello
I have received the order, very happy except that there was no locking screw for the s5 yow truck.
Too bad

Super fast delivery
Quality product
HOWEVER; Screws not included in the box without it being mentioned anywhere

Received quickly thank you

Fast, beautiful material. Unfortunately, despite choosing a larger size, it doesn't fit... Had to return the product. Too bad

The style and the board are very successful but it's a Christmas gift, I won't know if it's perfect until my son tests the board.

Good material but grip assembly not great

no delivery problems and attractive prices

No protections for the board in the package

I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive

Received but at a relay point and not at home as requested.

All good, except for a small impact (you can see the wood on 1cm) on the board

I would have liked to be informed that the boards were sold without grip. I would have ordered some.

I have ordered several times on the site, I am satisfied. The navigation is smooth although I preferred the previous layout. The delivery is fast. The only small downside this time was that one item was missing from my order, but very quickly the customer service was responsive and managed to rectify this small inconvenience, and the next day I received the missing item! Ordered items: several Invaders Seba 80 mm wheels of different colors, they have quite a good grip and last over time. A safe bet for freeriders and riders ;-) for good sessions in urban mode. I had a preference for the hyper-concrete G wheels but the site apparently no longer sells them, for me they had a bit more grip! I recommend this site for its seriousness.

Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.

Delivery a bit long 10 days for stock

Article compliant deadlines respected

Nothing to report.

difficulties in validating an order

Delivery time too long, initially expected within 3 days and received in 8 days

Great

Fast and efficient

My package still hasn't arrived.
It apparently returned to the starting point and is now being resent, but I haven't heard anything more than that.
So I'm still waiting.
The tracking of the package is a lie for me since they never delivered anything to me.

Item unavailable

Website with a variety of choices, interesting promotions. But very disappointed with the delivery tracking. The order took a long time to arrive, so I sent two emails without a response. I had to call to find out where my order was, more than 20 days after placing it. In the end, it was already at the pickup point. Very disappointed

All good

simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.

board well packaged received quickly

Expensive shipping fees for a very long delivery time (8 days). No response to questions by email and if I hadn't called, the board wouldn't have been sent for a while. Once received, defective and damaged product... another wait of 8 days to get a contact and finally a customer service proposal...

Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

Cool promotions

Not bad choice

Delivery a bit slow but staff who looked for solutions following a stock outage

Good when promotions