Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 22/06/2019 à 00h43 following a purchase from 15/06/2019

Lol

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Acheteur Vérifié

Published on 21/06/2019 à 20h08 following a purchase from 19/06/2019

Well packaged

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Acheteur Vérifié

Published on 21/06/2019 à 02h13 following a purchase from 16/06/2019

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

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Acheteur Vérifié

Published on 17/06/2019 à 10h25 following a purchase from 14/06/2019

I ordered roller wheels, they were very poorly packaged. And I ordered on Friday, I paid almost 10 euros to be delivered the next day before 1 PM, result I only received them on Monday, if I had known it was misleading, I would have chosen a less expensive delivery... I am disappointed

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Response from HawaiiSurf Published on 25/06/2019

Hello, As indicated black on white when choosing Chronopost, orders on Friday are scheduled for delivery the following Monday. I don't see how this can be misleading when what you describe is exactly what is announced/planned when you made your purchase. The Street Invaders wheels were indeed sent in a box, not requiring additional packaging. Did they arrive broken? Damaged? Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 16/06/2019 à 13h56 following a purchase from 10/06/2019

very prompt in terms of ordering, good choice for all kinds of items.

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Acheteur Vérifié

Published on 13/06/2019 à 14h06 following a purchase from 10/06/2019

On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product

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Acheteur Vérifié

Published on 12/06/2019 à 18h26 following a purchase from 25/04/2019

Error on the order, but very understanding customer service.

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Acheteur Vérifié

Published on 11/06/2019 à 13h42 following a purchase from 03/06/2019

Good

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Acheteur Vérifié

Published on 08/06/2019 à 20h03 following a purchase from 03/06/2019

Fast shipping, compliant item

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Acheteur Vérifié

Published on 06/06/2019 à 13h00 following a purchase from 01/06/2019

Shipping without problems

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Acheteur Vérifié

Published on 03/06/2019 à 17h00 following a purchase from 30/05/2019

Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.

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Acheteur Vérifié

Published on 03/06/2019 à 13h16 following a purchase from 13/05/2019

The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).

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Acheteur Vérifié

Published on 02/06/2019 à 15h06 following a purchase from 25/05/2019

Good

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Acheteur Vérifié

Published on 02/06/2019 à 10h10 following a purchase from 28/05/2019

A very good site with a choice.

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Acheteur Vérifié

Published on 02/06/2019 à 09h31 following a purchase from 25/05/2019

well-informed site

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Acheteur Vérifié

Published on 28/05/2019 à 22h12 following a purchase from 10/05/2019

Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.

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Acheteur Vérifié

Published on 28/05/2019 à 08h38 following a purchase from 21/05/2019

Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)

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Acheteur Vérifié

Published on 27/05/2019 à 10h25 following a purchase from 22/05/2019

Too bad the store doesn't open in the afternoon, it's discouraging.

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Acheteur Vérifié

Published on 26/05/2019 à 22h12 following a purchase from 18/05/2019

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.

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Acheteur Vérifié

Published on 26/05/2019 à 21h20 following a purchase from 18/05/2019

Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.

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Acheteur Vérifié

Published on 26/05/2019 à 16h07 following a purchase from 11/04/2019

A bit expensive. Some items are hard to find.

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Acheteur Vérifié

Published on 26/05/2019 à 13h22 following a purchase from 22/05/2019

Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.

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Acheteur Vérifié

Published on 25/05/2019 à 21h53 following a purchase from 21/05/2019

the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice

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Acheteur Vérifié

Published on 21/05/2019 à 21h58 following a purchase from 16/05/2019

Simple site where I often find promotions.

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Acheteur Vérifié

Published on 21/05/2019 à 08h28 following a purchase from 15/05/2019

nothing

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Acheteur Vérifié

Published on 20/05/2019 à 23h05 following a purchase from 11/05/2019

very fun

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Acheteur Vérifié

Published on 19/05/2019 à 18h24 following a purchase from 16/05/2019

Box completely shattered

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Acheteur Vérifié

Published on 19/05/2019 à 16h56 following a purchase from 24/04/2019

Good site, order placed easily

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Acheteur Vérifié

Published on 19/05/2019 à 09h06 following a purchase from 12/05/2019

Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.

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Acheteur Vérifié

Published on 18/05/2019 à 21h33 following a purchase from 10/05/2019

Everything is ok, product conforms to the description & well packaged. Just the announced delivery time of 48/72 hours was not quite respected.

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Acheteur Vérifié

Published on 17/05/2019 à 15h53 following a purchase from 11/05/2019

Well equipped, but the roller area a bit too small during peak times as was the case last Saturday

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Acheteur Vérifié

Published on 17/05/2019 à 14h21 following a purchase from 13/05/2019

very well done, easy to navigate

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Acheteur Vérifié

Published on 17/05/2019 à 07h19 following a purchase from 18/04/2019

Well-made site, but I went to the store. No order via the site.

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Acheteur Vérifié

Published on 16/05/2019 à 20h09 following a purchase from 13/05/2019

Efficient and good job!

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Acheteur Vérifié

Published on 16/05/2019 à 18h58 following a purchase from 13/05/2019

Very good bearing!!!
The only problem I had with any bearing is that I had to hammer it in.

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Acheteur Vérifié

Published on 16/05/2019 à 14h39 following a purchase from 12/05/2019

Nothing to report.

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Acheteur Vérifié

Published on 16/05/2019 à 14h09 following a purchase from 09/05/2019

Delivery time and location not respected.

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Acheteur Vérifié

Published on 16/05/2019 à 10h04 following a purchase from 10/05/2019

Clear, cheerful, dynamic site.

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Acheteur Vérifié

Published on 15/05/2019 à 08h19 following a purchase from 10/05/2019

Fast and efficient

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Acheteur Vérifié

Published on 14/05/2019 à 21h34 following a purchase from 09/05/2019

Easy to use

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