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A
Rating: 4 out of 5
Very good
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Professional and accommodating, I would recommend.
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A
Rating: 4 out of 5
Professional and accommodating, I would recommend.
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A
Rating: 4 out of 5
Practical site
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A
Rating: 4 out of 5
Practical site
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
No problems to report
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A
Rating: 4 out of 5
Efficient and fast delivery
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A
Rating: 4 out of 5
Efficient and fast delivery
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A
Rating: 3 out of 5
GOOD!!!, but expensive, the delivery costs! (let's say that the delivery costs me 4 times the price of the item..!)
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Response from HawaiiSurf
Hello,
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
GOOD!!!, but expensive, the shipping costs! (let's say that the shipping costs me 4 times the price of the part..!)
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Response from HawaiiSurf
Hello, Unfortunately, the shipping rates are fixed (for Belgium as for France) and it is true that for just one spare part it may seem disproportionate.. We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust shipping costs based on the theoretical weight of one or more items in an order, for now. Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the shipping. Best regards Romain HAWAIISURF
A
Rating: 4 out of 5
1 day delay in shipping, communication a bit late but commercial gesture so I recommend.
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A
Rating: 4 out of 5
1 day delay in shipping, communication a bit late but commercial gesture so I recommend.
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A
Rating: 4 out of 5
Nothing special to complain about!
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A
Rating: 4 out of 5
Nothing special to complain about!
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A
Rating: 3 out of 5
XL t-shirt corresponds more to a double 2XL, so too big.
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Rating: 3 out of 5
The XL t-shirt is more like a double 2XL, so too big.
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A
Rating: 4 out of 5
Package arrived on time, very slightly damaged (board cracked at one end)
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A
Rating: 4 out of 5
Package arrived on time, very slightly damaged (board cracked at one end).
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A
Rating: 2 out of 5
I did not receive what I ordered. There was no blue Carhartt sweatshirt left, I had to change it for a black zip jacket and the Stussy t-shirt was in size S instead of L...
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Rating: 2 out of 5
I did not receive what I ordered. There was no blue Carhartt sweatshirt left, I had to change it for a zipped black jacket and the Stussy t-shirt was in size S instead of L...
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A
Rating: 4 out of 5
The order is quick with a good package but be careful the site's stocks are not accurate...
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A
Rating: 4 out of 5
The order is quick with a good package but be careful, the site's stock is not accurate...
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A
Rating: 3 out of 5
The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.
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A
Rating: 3 out of 5
The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.
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A
Rating: 3 out of 5
I had to wait 4 days after the order to receive an email confirming the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person.
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Rating: 3 out of 5
I had to wait 4 days after the order to receive an email certifying the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person
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Rating: 3 out of 5
Product as described. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified
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Rating: 3 out of 5
Product compliant. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified
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Rating: 3 out of 5
24-hour delivery not respected even though an extra cost was paid ... not very correct!
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Rating: 3 out of 5
24h delivery not respected even though an extra cost was paid... not very correct!
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Rating: 4 out of 5
This site seems good to me
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Rating: 4 out of 5
This site seems good to me
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A
Rating: 4 out of 5
Where is the pair of socks offered with the purchase of a pair of ski shoes???
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Rating: 4 out of 5
Where is the pair of free socks for the purchase of a pair of ski shoes???
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Rating: 3 out of 5
a bit expensive for what it is, 12 euros for two pieces of neoprene... as for the shipping costs, really too expensive
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Rating: 3 out of 5
A bit expensive for what it is, 12 euros for two pieces of neoprene... as for the shipping costs, really too expensive
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A
Rating: 4 out of 5
It's perfect!
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Rating: 4 out of 5
It's perfect!
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Rating: 4 out of 5
Average packaging (box too big so crushed during transport); very interesting price
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